Terrible Service

I am totally disgusted by the way the so called service desk assist there customers, you have 2 ways to contact them one by online chat o there web page and whatsapp. neither of them are help-full. When you have a problem you wait forever to get through to any one and even if you do they give you absolutely no updates or any feedback. and because of this I lost a contract with a potential client. these people working there have no sense of pride in there work or even value there customer cause all i ever get is "We reprovisioned the link and allocated a new IP" or "Please unplug the fibre box and router for 5 min and plug them back in and monitor the connection" If anyone wants to use this ISP i would strongly not recommend them as there after sales service is disgusting