Glacier by Sanlam
1.5|125 reviews
Responds in 4 hours 17 min
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Phokwatsela M
1 reviews | Active since Member
09 Mar 2026, 08:22
Glacier at Sanlam
My ex spouse submitted a pension claim on my behalf in September 2025. I was asked to submit the same documents repeatedly. I last submitted on 12 December 2025. I was told that the matter would be sorted out in 60 days. 12 January 2026 I was told "Please be advised that we have requested proof / confirmation of payment from Glacier. Once we have received a response from Glacier, we will advise you thereof." On 16 February 2026 Glacier rep**** through Elle Adams (CIC Agent RA: Glacier) in which they state "Please note that the case is currently with our claims department for final processing and this will take 10 - 15 working days to be finalized". It has been more than 15 days since they rep**** and they have not finalised the claim or even provided feedback on this claim. Utterly poor service to say the least
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Replies (159)Glacier by Sanlam's replyOfficial
09 Mar 2026, 08:27Dear Phokwatsela,
Thank you for reaching out to us, and we are sorry to hear of your experience.
We will be in contact with you today.
Kind regardsGlacier Client Relations
Thank you for reaching out to us, and we are sorry to hear of your experience.
We will be in contact with you today.
Kind regardsGlacier Client Relations
Best regards,
Glacier by Sanlam's reply09 Mar 2026, 08:27
Official
Dear Phokwatsela,
Thank you for reaching out to us, and we are sorry to hear of your experience.
We will be in contact with you today.
Kind regardsGlacier Client Relations
Thank you for reaching out to us, and we are sorry to hear of your experience.
We will be in contact with you today.
Kind regardsGlacier Client Relations
Best regards,
PM
Phokwatsela M's updateReviewer Update
09 Mar 2026, 13:49No one from Glacier has contacted me today. Stop lying. How do you expect customers to trust you if you can even make a simple phone call or provide a status update. Poor
PM
Phokwatsela M's update09 Mar 2026, 13:49
Reviewer Update
No one from Glacier has contacted me today. Stop lying. How do you expect customers to trust you if you can even make a simple phone call or provide a status update. Poor
Glacier by Sanlam's replyOfficial
09 Mar 2026, 13:52 Dear Phokwatsela,
Thank you for reaching out to us, our record show that e-mail contact was established.
We will request the relevant team to make contact, via telephone also.
Kind regardsGlacier Client Relations
Thank you for reaching out to us, our record show that e-mail contact was established.
We will request the relevant team to make contact, via telephone also.
Kind regardsGlacier Client Relations
Best regards,
Glacier by Sanlam's reply09 Mar 2026, 13:52
Official
Dear Phokwatsela,
Thank you for reaching out to us, our record show that e-mail contact was established.
We will request the relevant team to make contact, via telephone also.
Kind regardsGlacier Client Relations
Thank you for reaching out to us, our record show that e-mail contact was established.
We will request the relevant team to make contact, via telephone also.
Kind regardsGlacier Client Relations
Best regards,