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Phokwatsela M
Active since Mar 2019
3
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0
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Reviews
3 reviews1 month ago
Glacier at Sanlam
My ex spouse submitted a pension claim on my behalf in September 2025. I was asked to submit the same documents repeatedly. I last submitted on 12 December 2025. I was told that the matter would be sorted out in 60 days. 12 January 2026 I was told "Please be advised that we have requested proof / confirmation of payment from Glacier. Once we have received a response from Glacier, we will advise you thereof." On 16 February 2026 Glacier rep**** through Elle Adams (CIC Agent RA: Glacier) in which they state "Please note that the case is currently with our claims department for final processing and this will take 10 - 15 working days to be finalized". It has been more than 15 days since they rep**** and they have not finalised the claim or even provided feedback on this claim. Utterly poor service to say the least
159 replies
62 months ago
Great service Kea
Kearabetswe assisted me professionally and politely. great service indeed
53 replies
87 months ago
Great service
Refiloe and Miyelani Foster did a great job assisting me with my annual policy review. Well done gentlemen
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)