Glacier Incompetence

My mother has been a client of ABSA Investment Management Services for quite a few years. AIMS later either combined or were taken over by Glacier. Last year my mother was diagnosed with AML Leukemia and given a short period to live. Medical bills was stacking up and we made the decision to sell her unit trusts. The completed forms and documents was sent in early in January. Soon after I received a request for her portfolio number. (remember they do have ID nrs etc). So I responded on the 19th of January with the portfolio nr. Then again another email asking the same thing! Which I rep**** to on the 23rd of January. I also sent another separate email to Glacier telling them what the portfolio nr is and to get their act together. Guess what? Again on the 28th of January another email saying the withdrawal is archived until they receive the portfolio number!! This is very annoying that someone that desperately needs her funds and busy dying has to suffer because of the incompetence of Glacier staff. Stay far away for any future investments!