BEWARE AFTER SALES SERVICE

I had my window panes replaced at a cost of in excess of R30,000 by Glassmen Retreat.<br> The frosted glass developed white blotches.<br> Despite calling a Mike ( the manager in charge) regularly and requesting a replacement it took 4 months for someone to come out. This person told me it was due to a natural occurrence caused by moisture. I called him back to reassess and he has subsequently agreed that this is not the case. Now that this has been agreed , they now want the invoice from me before they proceed. These are the people who raised the invoice on me - why would they not have that detail?<br> <br> Why would it take them 5 months to resolve the replacement of one window pane among the many they installed. <br> You have been made aware of how the management deal with customers at this branch.