Really bad service

Dear Messrs Fowles, Fullard, Drew and Horne,<br> I might not be your largest client, but I have been loyal for a long time. Your service has seriously declined over the years. It is now horrible. Rest assured, I will no longer use your services nor recommend them.<br> After 3 months, I eventually got a quote, which I accepted, deposit paid on 26 January - with a 20 day waiting period.<br> No acknowledgement by 6 February, so I phoned. Yes, they'd received by payment and the order had been placed.<br> By 2 March I'd heard nothing, so I phoned. A feeble excuse - the order was late due to power failures. They will get back to me by Friday 6 March<br> By Friday 13 March, I'd heard nothing so I phoned. A feeble excuse: they tried to phone me but MTN was down - I'm not an MTN subscriber.<br> Eventually I received an email asking if they can install on Thursday 19 March. Yes, I replied, what time? - heard nothing. emailed again: what time - nothing. Emailed again: what time: 9h00 to 9h30.<br> At last, only 28 days late.<br> But then, they had ordered the wrong fittings.<br> And the measurements were wrong - it didn't fit - It all has to go back and we start again.<br> No more!<br>