Cleared my bank account

Both my rescue animals had to go in for an operation(non elective surgery) with a surgical mass removal and bladder stone removal. I earn very little and have 2 kids, however I have both animals on pet insurance. The insurance wasn’t honest about their payout as 1/3 of the payout is for non elective surgeries, which both my animals had. The vet did not word the invoice correctly and made it a continuation claim resulting in a poor payout from the insurance. They were quick to accept the animals as if they care but it’s all a front. They want your money and don’t care about the animals.to date I have paid R16000 in cash for both operations and it has not even been a month since the vet invoiced me and the animals were out of theatre and I only owe R8000. Before discussions of a payment arrangement could be made they debited an amount of their own and cleared out my account. Refuse to reverse or make a payment arrangement, and want to know when they can get their R8000. I told them they can call me in a month to make an arrangement as I need to make a plan to feed my family. Animal loving families that can’t afford outrageous vet bills beware. This business does not care for your animal but the money you have to offer them.