Feeling unsafe

Greetings

Beautiful Mental Health Facility and Team. That's the first thing I have to say. Respects and is welcoming to everyone from All walks of life. However on the 26th of July 2024 after 20:30 taking pills per procedure, there is a woman on the 4th floor. Not at all African, threatening the staff and Also the people surrounding her, with racial slares, demanding a scissor ( Mind you it is not accepted at all)

Also went as far as she will contact the Owner of the hospital because she is a very important individual who has friends In High places and also stated " Very Good Friends" with the owner. SCARY

First of all we came here for help and do not need such behavior, secondly the entitlement she has is beyond disgusting. We have to be scared to be kicked out because she doesn't like you and worse she made nurses apologize for absolutely nothing. Stated the nurse harmed her and pushed her. All In the name of her being friends with the owner. Completely discouraged and do not think I can be able to recommend anyone here. I believe there are cameras everywhere, even in the room I am in, the insident is on recorded camera. Another thing? Visitors as I signed my consent are 4, some people are allowed more than 2 as per agreed and most a turned. Not really sure of the category or what exactly should be said or done by that. There is some biased, ********* security staff going on.

I am writing an complaint on Hellopeter because i believe you carry your organization high and wouldnt want to fall off the wagen with a minor inciden, to the most highest individual in thus organization too. It's still a new establishment, and this is definitely not how patients should be greated in this place.

Most of all we do not feel safe and I feel like she should not be in the same level as we are and should be isolated with absolutely no one because she can be harmful to anything which is anyone. Regardless of her sickness, we are also in the facility for help, not for medical aid to waste their money and resources.

The kitchen / Food is a story for another day before being mistreated before my stay ends. But disappointed, I am sadly. Again, the nurses did not so absolutely nothing and should not be corned in investigation. There are cameras. You can use them for evidence of this complaint.

Hope something is done about this. Thank you