Miscommunication turned into a volcano

I am not sure if I am the one attracting bad facility however this a brand new facility. I had a minor incident where miscommunication happened between the staff not giving a clear image of what my doctor prescribed. I don't even feel safe on th3 same floor with these ladiesn The first time around I was never told about liability, 2nd time around apparently I was told. However a Mental Institute is ran in a different way unlike a medical ER. So I had to make a payment, which apparently I agreed, however with all the medication we take, it is prone to not remember. I agree then later came to my senses that why am I paying a fee when the first one, nothing was ever explained just the instructions. Now I don't even feel like I am safe nor happy as nurses have this bad stigma they label patience and talk about them. Mind you, I sleep next to the nurses office and I heard about them speak about this, actually I am pretty sure the whole staff knows about this. I am in a mental institution for Help because I need it, however I feel not welcomed. Spoke to Nurse Sithole about this incident and she was sarcastic and said she will end the conversation because of her reasons. To be specific Nurse Sithole and Nurse Ayanda day shift will make me feel a type of way I cannot describe and this is something nurses and staff discussed. Mind you, the nurse was very sarcastic!! HARNI BOTES was very understanding and also explained the hospital procedure. But it is the simple principal, if it isn't psych related ask the patient to sign because we taken numerous medication that we end up forgetting about a lot of things. This is a very new institution for Mental Health, great but would do with better training of their staff. I'm advocating for people who cannot speak for themselves because they are scared. No one is better than anyone here Staff or Patient. The Owners and Higher Management has a say. What makes it worse I have an extension of my stay being processed, the fear of it being rejected by the stakeholders gives me a minor anxiety attack. Again this is for Growth purposes