Misleading Stock Availability & Poor Transparency

I am beyond frustrated with my experience ordering from Glolighting. Their complete lack of transparency regarding stock availability is unacceptable and has caused an unnecessary and frustrating delay in my purchase.

When I placed my order, their website gave me every reason to believe that the item was available in Johannesburg. Only after payment was made did they inform me that the stock was actually in Cape Town and needed to be shipped. This is blatant misinformation and a complete disregard for customers who rely on accurate stock details to make informed purchasing decisions.

If their website had been honest about stock locations, I would never have proceeded with this order, as this was an urgent purchase. Instead, I am now stuck waiting indefinitely, with no clear timeline on when my order will actually arrive. To make matters worse, I have to chase them for answers on how long the shipping will take and what my options are if I choose to cancel.

A business that values its customers should prioritize transparency and efficiency. Glolighting has failed on both fronts. If you need a reliable supplier who respects your time and money, I strongly suggest looking elsewhere. This experience has been nothing short of a disappointment, and I will not be making the mistake of ordering from them again.