Unreasonable and Rude Treatment at Woodmead Retail Park

On 02 January 2026 at around 15h00, my family and I experienced unacceptable treatment at Woodmead Retail Park. We had just come from another store and were pushing a trolley containing items worth approximately R5,000, with our 1-year-old daughter seated inside. When attempting to enter Global Brands store, security informed us that trolleys were not allowed. We immediately tried to comply by removing our child and politely asked if we could temporarily leave the trolley by the store entrance. A female staff member responded rudely and dismissively, insisting the trolley be left outside the store entirely, effectively requiring us to leave valuable items unattended in a public space. This was unreasonable, unsafe, and handled with a complete lack of empathy, especially considering we were managing a small child. While store policies are understood, they must be app**** with professionalism, courtesy, and common sense. I expect: Clarification of the trolley policy, An explanation of how customers are expected to safeguard their belongings, Assurance that staff and security will be trained to treat customers respectfully. This experience was disappointing and does not reflect acceptable customer service standards.