TM
TMAN M
Active since Apr 2010
128
Reviews
0
Industries
Reviews
128 reviews3 months ago
Unreasonable and Rude Treatment at Woodmead Retail Park
On 02 January 2026 at around 15h00, my family and I experienced unacceptable treatment at Woodmead Retail Park. We had just come from another store and were pushing a trolley containing items worth approximately R5,000, with our 1-year-old daughter seated inside. When attempting to enter Global Brands store, security informed us that trolleys were not allowed. We immediately tried to comply by removing our child and politely asked if we could temporarily leave the trolley by the store entrance. A female staff member responded rudely and dismissively, insisting the trolley be left outside the store entirely, effectively requiring us to leave valuable items unattended in a public space. This was unreasonable, unsafe, and handled with a complete lack of empathy, especially considering we were managing a small child. While store policies are understood, they must be app**** with professionalism, courtesy, and common sense. I expect: Clarification of the trolley policy, An explanation of how customers are expected to safeguard their belongings, Assurance that staff and security will be trained to treat customers respectfully. This experience was disappointing and does not reflect acceptable customer service standards.
0 replies
4 months ago
Fees charged after full settlement of Nedbank personal loan
I settled my Nedbank personal loan (account 8004859798201) in full after receiving a settlement quote dated 17 December 2025. The quoted settlement amount was R17,061.23, stated to include all interest and fees, and was valid for 7 days. I paid R17,132.01 within the validity period, and the payment reflected on 22 December 2025, thereby fully settling the loan. Despite this, Nedbank charged additional fees on 23 December 2025: Disbur*****t fee: R130.62 Admin fee: R69.00 Charging fees after a settlement amount (inclusive of fees and interest) has been paid is incorrect. The account now shows a credit balance of –R341.91, confirming that Nedbank owes me money. I am requesting: Reversal of the post-settlement fees Written confirmation that the account is fully settled and closed Refund of the R341.91 credit balance Confirmation that my credit profile reflects the account as settled I expect this matter to be resolved without further delay.
0 replies
4 months ago
Denied Access at Planet Fitness Greenstone – Long-Standing Member Treated Without Empathy
I am a long-standing Planet Fitness member and have never experienced treatment like this before. On 23 December 2026 at around 11h15, I was denied access to the Planet Fitness Greenstone branch by the Club Manager (introduced as MJ) when I arrived with my children. I had with me: My 19-month-old daughter My 13-year-old son My 14-year-old nephew, who is visiting me for two weeks during the school holidays and normally trains at a different Fitness club when he is home I specifically chose this branch because it is the closest Planet Fitness with a kiddies’ area, which most branches do not have. The manager insisted that tags were required for all children. I agreed and offered to pay immediately, but was then told that birth certificates were mandatory for all three. At the time, I only had my daughter’s birth certificate available. My nephew’s mother was unreachable to send his, and I could not immediately find my son’s on my phone. Despite explaining: My many years of membership My willingness to comply and pay The temporary nature of my nephew’s visit That I have always attended Planet Fitness with my children in December …the manager refused entry outright and showed no flexibility or empathy. I was forced to leave with my children, which was embarrassing, distressing, and unnecessary. I understand that policies exist to protect children. However, the rigid and dismissive way this was handled reflects very poorly on Planet Fitness’ customer service, especially towards loyal members. I am requesting: A formal apology Clear clarification of the policy regarding minors and visiting family members Confirmation that this incident has been reviewed by regional or head office management A reasonable resolution to ensure this does not happen again Planet Fitness markets itself as a family-friendly brand. This experience was the complete opposite. I am awaiting a response.
0 replies
12 months ago
Poor customer service
Security personnel at takealot N1 big bird south is very rude. I arrived 12h58 on Monday 21 April (Public holiday) to collect my parcel, he refused to open for me, saying that he gets a warning if he allow a customer before they close. That time i went through a lot of trouble to get there because I needed my parcel on the same day as it was urgent.
0 replies
17 months ago
Hopeless Customer Service
Woolies Mall of Africa, Financial services department is ****, no services, you can sit and wait for an hour without any assistance. If you apply for a card dont opt to collect it at Mall of Africa woolies.
0 replies
17 months ago
*******
Payflex are *******, they are keeping my money in their wallet and I have withdrawn it but they don't pay it into my account. Now they wanna charge me late payment fees because I missed payments of about R800, while waiting for the R2600 they owe me.
56 replies
19 months ago
Dishonest business conduct
Takealot collection, is becoming a *****ed business. You add an item to your cart that say collection the following day, on checkout, they as R35 for the following day collection or else receive the day after the next day for free. That's dishonesty.
0 replies
20 months ago
Poor service
I have been a customer of home connect for 3 years now, I have never had any problems with them until the past 3 to 4 months, when my Internet started giving problems every night from 19h00 pm. I reported this to them couple of time but I haven't been assisted upto this day, same issue every night. I reset the router it doesn't help.
53 replies
22 months ago
False advertising and slow service
False advertising, "This offer provides a R300 discount coupon applicable to online orders with a minimum purchase value of R2399." I tried to use the coupon on checkout and it said it is invalid. When I query it they send me T&C for the offer, and I still qualify for the R300 as I met all the requirements. Secondly their delivery takes for ever.
0 replies
24 months ago
Keep it up Discovery
Quick and fast claim processing process. Reabetswe Mabidikana was handling my claim, friendly, professional and updated me, every step of the process. Thank you for a great service, keep it up.
53 replies
Review Distribution
5 Star
6 (4.6875%)
4 Star
1 (0.78125%)
3 Star
0 (0%)
2 Star
22 (17.1875%)
1 Star
99 (77.34375%)