Supposed to be an emergency service provider ???

This is supposed to be an emergency service. I have paid for the policy many years and never used the service but the one time when I need to use it they certainly showed how thoroughly useless, incompetent and uncaring they are. I had water pouring out of a tap that would not switch off and as a female who lives alone I was unable to switch off the mains tap. I logged an urgent call with Global Choices who finally came back with the response that “they will be able to assist me sometime tomorrow”. How much water would have been lost by then ? I had no option but to pay for an emergency afterhours call out for a private plumber this besides paying a monthly premium to Global Choices. Never, ever use this organisation because when you need them they will let you down. They obviously have the cheapest, most useless, most sub-standard workmen on their registered database. What an awful experience.