Poor Service

Poor service received from your consultant, after sending in my claim for hail damage I was told to take my car to Huson Speedshop in nelspruit which is closer to where I'm staying, when I get there I asked them to send me a quotation of what ever they are going to do on the car which they did, now they are saying that my insurance doesn't approve some of the damage in the car because their assessor say the damage doesn't look like it was from the storm, if they can help me with telling or showing me how does a hail damage chip looks like since I'm 100% sure that I got chipped from the hail, now they are telling me to claim it separately which seems to me like they are taking advantage of me not knowing terms used when car is damaged from hail. I wish my insurance had sent me to other people who knows how to deal with people's issues.