Unreliable and Unprofessional ISP

Global Network Systems is in my opinion by far the worst ISP I have dealt with.

On site inspection they recommended I get new routers. I did not want to replace as the current routers were working perfectly but if I did, I wanted a mesh system.

The one tech said a mesh system would work very well. Then the second tech told me that he does not recommend a mesh system. After the conflicting advice I was rather unsure so I asked the technician if I could use my current router until such time as when I have decided to do the mesh or not. Giving me time to further explore the pros and cons.

He replied ofcourse. Then the day they came to install, 5 hours later the technician can't get the router configured. Then he finally says its setup but later when we wanted to watch Netflix and he had already left, it would not work. We could downlowd but not upload which a speed test confirmed. So we made GNS aware and they install a temp router which resolved the netflix problem but our telephone lines were still down. After a couple of days I am rather annoyed as our VoIp phone lines dont work and I made my frustration clear to the owner. His reply to me is that I must learn to listen to the professionals....... not what I expected but this infuriated me seeing that their techs are the ones who kept giving me conflicting advice not to mention they installed their loan router and still our phones did not work costing me business. After a few more incidents and the owner being condescending we decided to rather find another ISP.

I will only say this we eventually moved to Easitelecom. So professional and friendly. Took them 1 hour to setup check and all is working perfectly. No issues and no rude owner to deal with. So I did listen and took the real professionals advice.