Bad service

<p>On the 25th of February I dropped off my car at Nissan McCarthy based at End street Johannesburg for a service and brakes issues. It was supposed to have been finished same day, because I was told the service isn't major. I got a call from Zaheed informing me that they needed to replace my brakes and brake pads and that the car will be ready Friday , I was given a quote of which I told the service man I had a specific budget for this work and anything beyond this, I couldn't afford. We settled on a cost of R7000 for all the brakes (front and back). While I was expecting that to be done by Friday so that I can have the car for the weekend, I received a call Friday afternoon and I thought that meant that my car was ready for collection. To my surprise I was told that while they were fitting my brakes they broke my calipers and that the car wouldn't be ready Friday as I had expected and that they don't work weekends. This meant I wouldn't  have a car now for 5 days since he promised it would be ready by Monday.  I assumed Nissan would take responsibility for the cost of the broken calipers since they broke them, in fact I was reassured not to worry, because instead of replacing them they would use a kit to repair them. Still I was thinking the cost isn't mine since Nissan had done the damage, to my surprise Monday the 30th of January 2017 at past 3 in the afternoon I received a call from Zaheed informing me that the car is ready for collection and than now my account was R11140. This was a shock to me because we had agreed on R7000, I queried this. The explanation I received now changed, it now stated that the calipers had fallen out when the opened the braking system, but because I have a 17 months old and need the car I went to Nissan on Tuesday the 31st Jan to  settle the amount so that I could release my car. While there I requested Zaheed to please provide us with a full report and a video footage of what transpired with regards to the calipers. He promised to send these items through that day. Today 3 February I spoke to Zaheed, he yet again promised to send the report and that unfortunately there was no video footage for it. I  requested that he send the report, however I am still waiting for that report. This has to be the worst service I have ever received at this dealership, and the fact that I am told calipers fall out of your car when you drive the car too long on finished brakes is scary. Can you Nissan explain to me what is going on? Could someone look into this please? </p> <p> </p> <p>Yours faithfully</p> <p>unhappy customer</p> <p>Sisanda Nofana</p>