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MN M
1 reviews | Active since Jan 2020
20 Jul 2024, 05:37
Horror in the hands of nissan, selling cars with diesel filter errors
I am writing to bring to your attention the ongoing and unresolved issues I have experienced with my vehicle and the extremely poor service I have received from Nissan customer care regarding case no. 832936 on my warranty policy no. K9KA636D703857. On June 10th, my vehicle, a Nissan Qashqai 1.5dci (), was taken to Nissan Clearwater in Johannesburg because it failed to start. Unfortunately, due to work commitments, I was in another province and re**** on my sister, who is also my caretaker, to keep me informed about the vehicle's status. She reported that the car was indicating an auto start fault, an issue I have encountered multiple times since purchasing the vehicle in 2019. Within a few months of buying the vehicle, the auto start fault light came on. The vehicle was taken to the authorized Nissan dealer in Tzaneen, South Africa, where I was reassured that there was nothing to worry about. Despite numerous visits to the dealer—some recorded and others not—the problem persisted. Job cards exist for visits in January 2019, February 2021, and February 2022, documenting this recurring issue. I even replaced the battery upon their recommendation, which did not resolve the problem. At no point was I informed about the impact of this auto start fault on the diesel filter or diesel particulate filter (DPF). In May 2022, the same fault light appeared, and I took the vehicle to Motordeal Johannesburg near Gold Reef City, where I was again assured that the problem was resolved. However, in 2024, the issue reoccurred, and the vehicle eventually failed to start. Marina, the service manager at Clearwater, did her best to assist by cleaning the existing filter and testing with a new battery, all to no avail. Despite her efforts, the warranty claim was immediately rejected by Nissan, citing a lapse in the service interval. I then contacted customer care and lodged an appeal and was assigned to a case manager named Pheladi, whose service has been extremely disappointing. Pheladi was often unavailable, and when reached, she was dismissive and unhelpful. The minute someone asks who I am and puts me on hold to check on Pheladi, she is either in the toilet or on launch. Despite my efforts and the assistance from the dealers who confirmed they had job cards detailing previous repairs, Pheladi failed to follow up adequately. I kept following up on whether she even interrogated those job cards, that is if she obtained them. I escalated the matter to hellopter and X , that when Nondi, Pheladi's manager came in, who promised to keep me updated but failed to do so consistently. The one call she made after the complain, would be the last until I had to search for her again. After extensive follow-up and frustration, I received an SMS on Monday morning stating that the claim was once again denied. I then had to go seeking for Pheladi or Nondi as per norm. When I managed to speak with Pheladi, she was rude and unkind, refusing to acknowledge the vehicle's history and the repeated occurrence of the same fault. She even asked me if I am questioning her competence, speaking as though she has the final say. If all your calls are recorded, perhaps you shouldpull the calls and hear the disrespect I suffered from Pheladi. My request for a written explanation was met with further delays and unfulfilled promises. Throughout this ordeal, only Marina from the dealership provided tangible assistance, unlike the so-called customer service consultants. Initially, there were promising signs that Nissan might address the pre-existing fault. Nondi conveyed that Nissan was hoping the dealer would obtain a cleaning kit, which would have kept the cost lower. When that option failed, the entire bill was then placed on me. Despite these initial indications, I have been left feeling dismissed and ignored. As a black female who put my trust in Nissan to provide me with a quality vehicle, I feel taken for granted. It seems that my concerns and repeated reports of the same issue were not taken seriously, possibly because of an assumption that I lack knowledge about cars. This treatment is not only disheartening but also discriminatory. The troubling part is that I still do not have the documents I requested. I have come across similar concerns on HelloPeter regarding DPF issues with the same make of vehicle, suggesting that Nissan was aware of this problem when the vehicle was released but failed to address it. I am also questioning the whereabouts of my job cards and why the agents are refusing to provide any paperwork. I am now using social media to get Nissan to even respond to me, but even that seems to fall short, though I will persist until I get others who are going through the same injustice. To make matters worse, the dealer has now requested that I remove the unmoving vehicle from their premises. The total cost I need to pay is R89,000. In this economy, it is unreasonable to expect me to cover this expense for a vehicle that has consistently had issues since it was purchased. Where should I take the vehicle when I remove it? In conclusion, I am seeking a detailed explanation and resolution to this matter. I demand that Nissan address the faulty vehicle sold to me and take responsibility for the ongoing issues I have faced. I am prepared to escalate this matter further if necessary, including involving my attorneys and relevant motor industry bodies. I will continue to write until someone is willing to listen and assist me. I look forward to your urgent response.
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|Replies (0)MM
MN M
1 reviews | Active since Jan 2020
20 Jul 2024, 05:37
Horror in the hands of nissan, selling cars with diesel filter errors
I am writing to bring to your attention the ongoing and unresolved issues I have experienced with my vehicle and the extremely poor service I have received from Nissan customer care regarding case no. 832936 on my warranty policy no. K9KA636D703857. On June 10th, my vehicle, a Nissan Qashqai 1.5dci (), was taken to Nissan Clearwater in Johannesburg because it failed to start. Unfortunately, due to work commitments, I was in another province and re**** on my sister, who is also my caretaker, to keep me informed about the vehicle's status. She reported that the car was indicating an auto start fault, an issue I have encountered multiple times since purchasing the vehicle in 2019. Within a few months of buying the vehicle, the auto start fault light came on. The vehicle was taken to the authorized Nissan dealer in Tzaneen, South Africa, where I was reassured that there was nothing to worry about. Despite numerous visits to the dealer—some recorded and others not—the problem persisted. Job cards exist for visits in January 2019, February 2021, and February 2022, documenting this recurring issue. I even replaced the battery upon their recommendation, which did not resolve the problem. At no point was I informed about the impact of this auto start fault on the diesel filter or diesel particulate filter (DPF). In May 2022, the same fault light appeared, and I took the vehicle to Motordeal Johannesburg near Gold Reef City, where I was again assured that the problem was resolved. However, in 2024, the issue reoccurred, and the vehicle eventually failed to start. Marina, the service manager at Clearwater, did her best to assist by cleaning the existing filter and testing with a new battery, all to no avail. Despite her efforts, the warranty claim was immediately rejected by Nissan, citing a lapse in the service interval. I then contacted customer care and lodged an appeal and was assigned to a case manager named Pheladi, whose service has been extremely disappointing. Pheladi was often unavailable, and when reached, she was dismissive and unhelpful. The minute someone asks who I am and puts me on hold to check on Pheladi, she is either in the toilet or on launch. Despite my efforts and the assistance from the dealers who confirmed they had job cards detailing previous repairs, Pheladi failed to follow up adequately. I kept following up on whether she even interrogated those job cards, that is if she obtained them. I escalated the matter to hellopter and X , that when Nondi, Pheladi's manager came in, who promised to keep me updated but failed to do so consistently. The one call she made after the complain, would be the last until I had to search for her again. After extensive follow-up and frustration, I received an SMS on Monday morning stating that the claim was once again denied. I then had to go seeking for Pheladi or Nondi as per norm. When I managed to speak with Pheladi, she was rude and unkind, refusing to acknowledge the vehicle's history and the repeated occurrence of the same fault. She even asked me if I am questioning her competence, speaking as though she has the final say. If all your calls are recorded, perhaps you shouldpull the calls and hear the disrespect I suffered from Pheladi. My request for a written explanation was met with further delays and unfulfilled promises. Throughout this ordeal, only Marina from the dealership provided tangible assistance, unlike the so-called customer service consultants. Initially, there were promising signs that Nissan might address the pre-existing fault. Nondi conveyed that Nissan was hoping the dealer would obtain a cleaning kit, which would have kept the cost lower. When that option failed, the entire bill was then placed on me. Despite these initial indications, I have been left feeling dismissed and ignored. As a black female who put my trust in Nissan to provide me with a quality vehicle, I feel taken for granted. It seems that my concerns and repeated reports of the same issue were not taken seriously, possibly because of an assumption that I lack knowledge about cars. This treatment is not only disheartening but also discriminatory. The troubling part is that I still do not have the documents I requested. I have come across similar concerns on HelloPeter regarding DPF issues with the same make of vehicle, suggesting that Nissan was aware of this problem when the vehicle was released but failed to address it. I am also questioning the whereabouts of my job cards and why the agents are refusing to provide any paperwork. I am now using social media to get Nissan to even respond to me, but even that seems to fall short, though I will persist until I get others who are going through the same injustice. To make matters worse, the dealer has now requested that I remove the unmoving vehicle from their premises. The total cost I need to pay is R89,000. In this economy, it is unreasonable to expect me to cover this expense for a vehicle that has consistently had issues since it was purchased. Where should I take the vehicle when I remove it? In conclusion, I am seeking a detailed explanation and resolution to this matter. I demand that Nissan address the faulty vehicle sold to me and take responsibility for the ongoing issues I have faced. I am prepared to escalate this matter further if necessary, including involving my attorneys and relevant motor industry bodies. I will continue to write until someone is willing to listen and assist me. I look forward to your urgent response.
0
Replies (0)MM
Miss M
1 reviews | Active since Jan 2020
20 Jul 2024, 05:31
Nissan Diesel filter horror and unjust treatment, refusal to pay for maintenance
I am writing to bring to your attention the ongoing and unresolved issues I have experienced with my vehicle and the extremely poor service I have received from Nissan customer care regarding case no. 832936 on my warranty policy no. K9KA636D703857. On June 10th, my vehicle, a Nissan Qashqai 1.5dci , was taken to Nissan Clearwater in Johannesburg because it failed to start. Unfortunately, due to work commitments, I was in another province and re**** on my sister, who is also my caretaker, to keep me informed about the vehicle's status. She reported that the car was indicating an auto start fault, an issue I have encountered multiple times since purchasing the vehicle in 2019. Within a few months of buying the vehicle, the auto start fault light came on. The vehicle was taken to the authorized Nissan dealer in Tzaneen, South Africa, where I was reassured that there was nothing to worry about. Despite numerous visits to the dealer—some recorded and others not—the problem persisted. Job cards exist for visits in January 2019, February 2021, and February 2022, documenting this recurring issue. I even replaced the battery upon their recommendation, which did not resolve the problem. At no point was I informed about the impact of this auto start fault on the diesel filter or diesel particulate filter (DPF). In May 2022, the same fault light appeared, and I took the vehicle to Motordeal Johannesburg near Gold Reef City, where I was again assured that the problem was resolved. However, in 2024, the issue reoccurred, and the vehicle eventually failed to start. Marina, the service manager at Clearwater, did her best to assist by cleaning the existing filter and testing with a new battery, all to no avail. Despite her efforts, the warranty claim was immediately rejected by Nissan, citing a lapse in the service interval. I then contacted customer care and lodged an appeal and was assigned to a case manager named Pheladi, whose service has been extremely disappointing. Pheladi was often unavailable, and when reached, she was dismissive and unhelpful. The minute someone asks who I am and puts me on hold to check on Pheladi, she is either in the toilet or on launch. Despite my efforts and the assistance from the dealers who confirmed they had job cards detailing previous repairs, Pheladi failed to follow up adequately. I kept following up on whether she even interrogated those job cards, that is if she obtained them. I escalated the matter to hellopter and X , that when Nondi, Pheladi's manager came in, who promised to keep me updated but failed to do so consistently. The one call she made after the complain, would be the last until I had to search for her again. After extensive follow-up and frustration, I received an SMS on Monday morning stating that the claim was once again denied. I then had to go seeking for Pheladi or Nondi as per norm. When I managed to speak with Pheladi, she was rude and unkind, refusing to acknowledge the vehicle's history and the repeated occurrence of the same fault. She even asked me if I am questioning her competence, speaking as though she has the final say. If all your calls are recorded, perhaps you shouldpull the calls and hear the disrespect I suffered from Pheladi. My request for a written explanation was met with further delays and unfulfilled promises. Throughout this ordeal, only Marina from the dealership provided tangible assistance, unlike the so-called customer service consultants. Initially, there were promising signs that Nissan might address the pre-existing fault. Nondi conveyed that Nissan was hoping the dealer would obtain a cleaning kit, which would have kept the cost lower. When that option failed, the entire bill was then placed on me. Despite these initial indications, I have been left feeling dismissed and ignored. As a black female who put my trust in Nissan to provide me with a quality vehicle, I feel taken for granted. It seems that my concerns and repeated reports of the same issue were not taken seriously, possibly because of an assumption that I lack knowledge about cars. This treatment is not only disheartening but also discriminatory. The troubling part is that I still do not have the documents I requested. I have come across similar concerns on HelloPeter regarding DPF issues with the same make of vehicle, suggesting that Nissan was aware of this problem when the vehicle was released but failed to address it. I am also questioning the whereabouts of my job cards and why the agents are refusing to provide any paperwork. I am now using social media to get Nissan to even respond to me, but even that seems to fall short, though I will persist until I get others who are going through the same injustice. To make matters worse, the dealer has now requested that I remove the unmoving vehicle from their premises. The total cost I need to pay is R89,000. In this economy, it is unreasonable to expect me to cover this expense for a vehicle that has consistently had issues since it was purchased. Where should I take the vehicle when I remove it? In conclusion, I am seeking a detailed explanation and resolution to this matter. I demand that Nissan address the faulty vehicle sold to me and take responsibility for the ongoing issues I have faced. I am prepared to escalate this matter further if necessary, including involving my attorneys and relevant motor industry bodies. I will continue to write until someone is willing to listen and assist me. I look forward to your urgent response.
Helpful (0)
|Replies (0)MM
Miss M
1 reviews | Active since Jan 2020
20 Jul 2024, 05:31
Nissan Diesel filter horror and unjust treatment, refusal to pay for maintenance
I am writing to bring to your attention the ongoing and unresolved issues I have experienced with my vehicle and the extremely poor service I have received from Nissan customer care regarding case no. 832936 on my warranty policy no. K9KA636D703857. On June 10th, my vehicle, a Nissan Qashqai 1.5dci , was taken to Nissan Clearwater in Johannesburg because it failed to start. Unfortunately, due to work commitments, I was in another province and re**** on my sister, who is also my caretaker, to keep me informed about the vehicle's status. She reported that the car was indicating an auto start fault, an issue I have encountered multiple times since purchasing the vehicle in 2019. Within a few months of buying the vehicle, the auto start fault light came on. The vehicle was taken to the authorized Nissan dealer in Tzaneen, South Africa, where I was reassured that there was nothing to worry about. Despite numerous visits to the dealer—some recorded and others not—the problem persisted. Job cards exist for visits in January 2019, February 2021, and February 2022, documenting this recurring issue. I even replaced the battery upon their recommendation, which did not resolve the problem. At no point was I informed about the impact of this auto start fault on the diesel filter or diesel particulate filter (DPF). In May 2022, the same fault light appeared, and I took the vehicle to Motordeal Johannesburg near Gold Reef City, where I was again assured that the problem was resolved. However, in 2024, the issue reoccurred, and the vehicle eventually failed to start. Marina, the service manager at Clearwater, did her best to assist by cleaning the existing filter and testing with a new battery, all to no avail. Despite her efforts, the warranty claim was immediately rejected by Nissan, citing a lapse in the service interval. I then contacted customer care and lodged an appeal and was assigned to a case manager named Pheladi, whose service has been extremely disappointing. Pheladi was often unavailable, and when reached, she was dismissive and unhelpful. The minute someone asks who I am and puts me on hold to check on Pheladi, she is either in the toilet or on launch. Despite my efforts and the assistance from the dealers who confirmed they had job cards detailing previous repairs, Pheladi failed to follow up adequately. I kept following up on whether she even interrogated those job cards, that is if she obtained them. I escalated the matter to hellopter and X , that when Nondi, Pheladi's manager came in, who promised to keep me updated but failed to do so consistently. The one call she made after the complain, would be the last until I had to search for her again. After extensive follow-up and frustration, I received an SMS on Monday morning stating that the claim was once again denied. I then had to go seeking for Pheladi or Nondi as per norm. When I managed to speak with Pheladi, she was rude and unkind, refusing to acknowledge the vehicle's history and the repeated occurrence of the same fault. She even asked me if I am questioning her competence, speaking as though she has the final say. If all your calls are recorded, perhaps you shouldpull the calls and hear the disrespect I suffered from Pheladi. My request for a written explanation was met with further delays and unfulfilled promises. Throughout this ordeal, only Marina from the dealership provided tangible assistance, unlike the so-called customer service consultants. Initially, there were promising signs that Nissan might address the pre-existing fault. Nondi conveyed that Nissan was hoping the dealer would obtain a cleaning kit, which would have kept the cost lower. When that option failed, the entire bill was then placed on me. Despite these initial indications, I have been left feeling dismissed and ignored. As a black female who put my trust in Nissan to provide me with a quality vehicle, I feel taken for granted. It seems that my concerns and repeated reports of the same issue were not taken seriously, possibly because of an assumption that I lack knowledge about cars. This treatment is not only disheartening but also discriminatory. The troubling part is that I still do not have the documents I requested. I have come across similar concerns on HelloPeter regarding DPF issues with the same make of vehicle, suggesting that Nissan was aware of this problem when the vehicle was released but failed to address it. I am also questioning the whereabouts of my job cards and why the agents are refusing to provide any paperwork. I am now using social media to get Nissan to even respond to me, but even that seems to fall short, though I will persist until I get others who are going through the same injustice. To make matters worse, the dealer has now requested that I remove the unmoving vehicle from their premises. The total cost I need to pay is R89,000. In this economy, it is unreasonable to expect me to cover this expense for a vehicle that has consistently had issues since it was purchased. Where should I take the vehicle when I remove it? In conclusion, I am seeking a detailed explanation and resolution to this matter. I demand that Nissan address the faulty vehicle sold to me and take responsibility for the ongoing issues I have faced. I am prepared to escalate this matter further if necessary, including involving my attorneys and relevant motor industry bodies. I will continue to write until someone is willing to listen and assist me. I look forward to your urgent response.
0
Replies (0)NM
Njabulo M
1 reviews | Active since Jan 2020
18 Jul 2024, 13:28
Thievery at its finest. ********s.
On the 12th of April I took my NP300 for a service to Nissan Groblersdal. 500m before getting to the dealer, the bakkie overheated for the first time. We took the bakkie in the dealer for a service, 30 minutes later they told me we’d have to take apart the engine. Without proper diagnostics, full report analysis of the car before deciding to take apart the engine. Nissan, took more than a week to get back to me. Afterwards, they send me a quotation for a new engine which will cost over 90k. Upon asking what the problem was, they do not have answers. I fetched my bakkie, with its engine stripped. And then refusing to assemble it back, saying I have to pay the full amount before they can do anything. After consulting other mechanics, the issue they had to resolve is replacing the water pipe which had rust which would cost less than 1000. Nissan Groblersdal hasn’t done anything to resolve the problem they caused. Even after lodging a complaint at Motor Industy Ombudsman, they avoid answering emails, to this day they haven’t provided full diagnosis of why they had to stripe the vehicle. Simply put Nissan Groblersdal, Nissan South Africa and Nissan Worldwide is a filled with chance takers, ********s, ******s, *******. It’s 18 of July and this issue still hasn’t not been resolved. My bakkie has been standing from the 12 of April until now, Nissan Groblersdal shows no form of accountability, respect and human decency. I work with my bakkie on my business, since this incident, I’ve lost hundreds of thousands which I can prove. This incident makes Nissan its self, a poor service delivery car company. One of the worst company I’ve dealt with. Myself and family will never buy or support anything that has to do with Nissan. Deeply disappointed.
Helpful (0)
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Njabulo M
1 reviews | Active since Jan 2020
18 Jul 2024, 13:28
Thievery at its finest. ********s.
On the 12th of April I took my NP300 for a service to Nissan Groblersdal. 500m before getting to the dealer, the bakkie overheated for the first time. We took the bakkie in the dealer for a service, 30 minutes later they told me we’d have to take apart the engine. Without proper diagnostics, full report analysis of the car before deciding to take apart the engine. Nissan, took more than a week to get back to me. Afterwards, they send me a quotation for a new engine which will cost over 90k. Upon asking what the problem was, they do not have answers. I fetched my bakkie, with its engine stripped. And then refusing to assemble it back, saying I have to pay the full amount before they can do anything. After consulting other mechanics, the issue they had to resolve is replacing the water pipe which had rust which would cost less than 1000. Nissan Groblersdal hasn’t done anything to resolve the problem they caused. Even after lodging a complaint at Motor Industy Ombudsman, they avoid answering emails, to this day they haven’t provided full diagnosis of why they had to stripe the vehicle. Simply put Nissan Groblersdal, Nissan South Africa and Nissan Worldwide is a filled with chance takers, ********s, ******s, *******. It’s 18 of July and this issue still hasn’t not been resolved. My bakkie has been standing from the 12 of April until now, Nissan Groblersdal shows no form of accountability, respect and human decency. I work with my bakkie on my business, since this incident, I’ve lost hundreds of thousands which I can prove. This incident makes Nissan its self, a poor service delivery car company. One of the worst company I’ve dealt with. Myself and family will never buy or support anything that has to do with Nissan. Deeply disappointed.
0
Replies (0)JG
Johan G
1 reviews | Active since Jan 2020
1 Oct 2019, 07:00
Global Nissan Silverton for best Nissan dealership
We as customers are so used to poor service from car dealerships that it is not even worth complaining about. I bought a Nissan X-Trail from a Nissan dealership in Germiston and that was by far just a horrible experience. I decided to take it to Silverton Nissan for some repairs. From the word go it was the best service i ever received from any car dealership ever. I was kept informed of the repairs the whole time. The dealership contacted me afterwards asking me if i am satisfied with the work done. I had a question about the sd card of the infotainment unit in the car but did not really expect an answer. Nissan customer care phoned me and gave me a satisfactory answer. Well done Nissan Silverton !!!!!
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Johan G
1 reviews | Active since Jan 2020
1 Oct 2019, 07:00
Global Nissan Silverton for best Nissan dealership
We as customers are so used to poor service from car dealerships that it is not even worth complaining about. I bought a Nissan X-Trail from a Nissan dealership in Germiston and that was by far just a horrible experience. I decided to take it to Silverton Nissan for some repairs. From the word go it was the best service i ever received from any car dealership ever. I was kept informed of the repairs the whole time. The dealership contacted me afterwards asking me if i am satisfied with the work done. I had a question about the sd card of the infotainment unit in the car but did not really expect an answer. Nissan customer care phoned me and gave me a satisfactory answer. Well done Nissan Silverton !!!!!
0
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Dorkas S
1 reviews | Active since Jan 2020
15 Feb 2018, 13:38
CONCERNS
Good day I am a Nissan client and also drive a Nissan Juke which I bought brand new in 2012. On 13/02/2018 I was a victim of a smash and grab incident that happened in the parking lot of Nissan 538 Pretoria St, Silverton, Pretoria, at 19:00 in the evening. My handbag including my wallet, cell phone, ID, driver's license and other personal belongings were stolen in one of the most traumatic events of my life. After reporting the incident at the police, we went to Nissan the next day to ask for the footage to get an idea of who the perpetrator was. I was met with insults, rude remarks and bad attitude. All I asked was for assistance with information to put a criminal behind bars and the 1 lady on the premises slurred accusations around and made remarks about why I was parked there in the first place now I'm making it their problem. I am of the opinion that as fellow South Africans, we should join the fight against crime and where possible assist the police and others where it is in our means by giving the police information so that criminals can be put behind bars. Yesterday it was my car, tomorrow the same thing might happen to someone else if the perpetrator is not stopped and Nissan Silverton has the means to assist by supplying the footage that we so desperately need. I am very disappointed that during my trauma and having to run back and fro to stop cards and report things, that I still had to be confronted with such an attitude by staff of one of the most respectable car dealers in the country.
Helpful (0)
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Dorkas S
1 reviews | Active since Jan 2020
15 Feb 2018, 13:38
CONCERNS
Good day I am a Nissan client and also drive a Nissan Juke which I bought brand new in 2012. On 13/02/2018 I was a victim of a smash and grab incident that happened in the parking lot of Nissan 538 Pretoria St, Silverton, Pretoria, at 19:00 in the evening. My handbag including my wallet, cell phone, ID, driver's license and other personal belongings were stolen in one of the most traumatic events of my life. After reporting the incident at the police, we went to Nissan the next day to ask for the footage to get an idea of who the perpetrator was. I was met with insults, rude remarks and bad attitude. All I asked was for assistance with information to put a criminal behind bars and the 1 lady on the premises slurred accusations around and made remarks about why I was parked there in the first place now I'm making it their problem. I am of the opinion that as fellow South Africans, we should join the fight against crime and where possible assist the police and others where it is in our means by giving the police information so that criminals can be put behind bars. Yesterday it was my car, tomorrow the same thing might happen to someone else if the perpetrator is not stopped and Nissan Silverton has the means to assist by supplying the footage that we so desperately need. I am very disappointed that during my trauma and having to run back and fro to stop cards and report things, that I still had to be confronted with such an attitude by staff of one of the most respectable car dealers in the country.
0
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2017, 18:11
Bad service
<p>On the 25th of February I dropped off my car at Nissan McCarthy based at End street Johannesburg for a service and brakes issues. It was supposed to have been finished same day, because I was told the service isn't major. I got a call from Zaheed informing me that they needed to replace my brakes and brake pads and that the car will be ready Friday , I was given a quote of which I told the service man I had a specific budget for this work and anything beyond this, I couldn't afford. We settled on a cost of R7000 for all the brakes (front and back). While I was expecting that to be done by Friday so that I can have the car for the weekend, I received a call Friday afternoon and I thought that meant that my car was ready for collection. To my surprise I was told that while they were fitting my brakes they broke my calipers and that the car wouldn't be ready Friday as I had expected and that they don't work weekends. This meant I wouldn't have a car now for 5 days since he promised it would be ready by Monday. I assumed Nissan would take responsibility for the cost of the broken calipers since they broke them, in fact I was reassured not to worry, because instead of replacing them they would use a kit to repair them. Still I was thinking the cost isn't mine since Nissan had done the damage, to my surprise Monday the 30th of January 2017 at past 3 in the afternoon I received a call from Zaheed informing me that the car is ready for collection and than now my account was R11140. This was a shock to me because we had agreed on R7000, I queried this. The explanation I received now changed, it now stated that the calipers had fallen out when the opened the braking system, but because I have a 17 months old and need the car I went to Nissan on Tuesday the 31st Jan to settle the amount so that I could release my car. While there I requested Zaheed to please provide us with a full report and a video footage of what transpired with regards to the calipers. He promised to send these items through that day. Today 3 February I spoke to Zaheed, he yet again promised to send the report and that unfortunately there was no video footage for it. I requested that he send the report, however I am still waiting for that report. This has to be the worst service I have ever received at this dealership, and the fact that I am told calipers fall out of your car when you drive the car too long on finished brakes is scary. Can you Nissan explain to me what is going on? Could someone look into this please? </p> <p> </p> <p>Yours faithfully</p> <p>unhappy customer</p> <p>Sisanda Nofana</p>
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2017, 18:11
Bad service
<p>On the 25th of February I dropped off my car at Nissan McCarthy based at End street Johannesburg for a service and brakes issues. It was supposed to have been finished same day, because I was told the service isn't major. I got a call from Zaheed informing me that they needed to replace my brakes and brake pads and that the car will be ready Friday , I was given a quote of which I told the service man I had a specific budget for this work and anything beyond this, I couldn't afford. We settled on a cost of R7000 for all the brakes (front and back). While I was expecting that to be done by Friday so that I can have the car for the weekend, I received a call Friday afternoon and I thought that meant that my car was ready for collection. To my surprise I was told that while they were fitting my brakes they broke my calipers and that the car wouldn't be ready Friday as I had expected and that they don't work weekends. This meant I wouldn't have a car now for 5 days since he promised it would be ready by Monday. I assumed Nissan would take responsibility for the cost of the broken calipers since they broke them, in fact I was reassured not to worry, because instead of replacing them they would use a kit to repair them. Still I was thinking the cost isn't mine since Nissan had done the damage, to my surprise Monday the 30th of January 2017 at past 3 in the afternoon I received a call from Zaheed informing me that the car is ready for collection and than now my account was R11140. This was a shock to me because we had agreed on R7000, I queried this. The explanation I received now changed, it now stated that the calipers had fallen out when the opened the braking system, but because I have a 17 months old and need the car I went to Nissan on Tuesday the 31st Jan to settle the amount so that I could release my car. While there I requested Zaheed to please provide us with a full report and a video footage of what transpired with regards to the calipers. He promised to send these items through that day. Today 3 February I spoke to Zaheed, he yet again promised to send the report and that unfortunately there was no video footage for it. I requested that he send the report, however I am still waiting for that report. This has to be the worst service I have ever received at this dealership, and the fact that I am told calipers fall out of your car when you drive the car too long on finished brakes is scary. Can you Nissan explain to me what is going on? Could someone look into this please? </p> <p> </p> <p>Yours faithfully</p> <p>unhappy customer</p> <p>Sisanda Nofana</p>
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Anonymous
1 reviews | Active since Jan 2020
21 Jun 2016, 05:49
Really 3 year service plan
<p>I am suppose to have been given a 3 year service plan when i bought my quasqai. Today when I take it for its 3rd service i am told they have cancelled my service plan 6 months ago. Whats the point of giving a 3 yr service plan if you can cancel it whenever you want and not even tell a customer we are cancelling it because we dont want to fulfill our obligations. Have never had a problem with any other car i bought and this i find unacceptable. Dont falsely advertise. And another thing i asked to speak directly to the service plan provider and i am being refused that right as well. I will never buy a nissan ever again if this how you treat customers!</p>
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Anonymous
1 reviews | Active since Jan 2020
21 Jun 2016, 05:49
Really 3 year service plan
<p>I am suppose to have been given a 3 year service plan when i bought my quasqai. Today when I take it for its 3rd service i am told they have cancelled my service plan 6 months ago. Whats the point of giving a 3 yr service plan if you can cancel it whenever you want and not even tell a customer we are cancelling it because we dont want to fulfill our obligations. Have never had a problem with any other car i bought and this i find unacceptable. Dont falsely advertise. And another thing i asked to speak directly to the service plan provider and i am being refused that right as well. I will never buy a nissan ever again if this how you treat customers!</p>
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Mpete E
1 reviews | Active since Jan 2020
20 Aug 2015, 06:30
Extremely bad service and incompetence
On the 2nd August i ordered a throtle body spring for my Hardbody from Thabo.He called me the next day that a part is ready for collection.I went there to fetch it and unfortunately it was incorrect order(Accellerator spring).He then ordered a correct part and said i must collect the next day.Knowing that the part was not in stok,he failed to call me and inform me and i had to drive all the way to centurion and arranged to come late at work for nothing.On the 19th i called him and he said the part is available i must come and collect it.I drove all the way to cencurion and another surprise again.The part in not yet there.The same Thabo said he has 2 Elias and he thought is the other one.I never thought such big and reputable institution like Nissan would have such frontline staff that caused misery to clients there.I already spent far much away the part money with travelling they i made to centurion
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Mpete E
1 reviews | Active since Jan 2020
20 Aug 2015, 06:30
Extremely bad service and incompetence
On the 2nd August i ordered a throtle body spring for my Hardbody from Thabo.He called me the next day that a part is ready for collection.I went there to fetch it and unfortunately it was incorrect order(Accellerator spring).He then ordered a correct part and said i must collect the next day.Knowing that the part was not in stok,he failed to call me and inform me and i had to drive all the way to centurion and arranged to come late at work for nothing.On the 19th i called him and he said the part is available i must come and collect it.I drove all the way to cencurion and another surprise again.The part in not yet there.The same Thabo said he has 2 Elias and he thought is the other one.I never thought such big and reputable institution like Nissan would have such frontline staff that caused misery to clients there.I already spent far much away the part money with travelling they i made to centurion
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