NM
Njabulo M
Active since Jun 2024
6
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6 reviews11 months ago
FINAL DEMAND FOR ENGINE REPAIR & DAMAGES
I am writing this not just as a dissatisfied customer, but a business owner who has experienced devastating losses due to the negligence of a Nissan South Africa authorized dealership-and the company not taking accountability. In April 2024, I took my Nissan NP300 to the Groblersdal Nissan Dealership for a standard service. Without proper diagnosis and cause, they dismantled the entire engine, then failed to reassemble it- leaving my vehicle unusable. To make matters worse, they had the audacity to quote me over R80 000 for a new engine. I lodged a formal complaint with the Motor Industry Ombudsman of South Africa(MIOSA). After waiting over a year, I was told the MIOSA could not proceed with the matter as the Dealership had closed. Which clearly shows they were going through financial difficulties, and tried to intentionally damage peoples cars in order to charge them crazy amount to fix a problem they caused. There are many clients who left reviews on the dealership Google Profile, stating they tried ripping them off by damaging their cars. I run a Project Management Company in the Mining & Logistics Sectors, "Bakkies" are compulsory to operate within these sectors. This incident disrupted my business's operations, my company's revenue dropped by over (-54%), lost over R5 Million in valid purchase orders and R8.5 million in possible contracts. Additionally spending over R90 000 on car rentals and over R16 000 on Uber rides. I have sent a detailed email to their complaints department, CSC@nissan.co.za InfoDesk@nissan.co.za and MDLINE@nissan.co.za This email is my formal demand to resolve this issue before I take legal action. Their emails do not have confirmation responses. I am writing this review to publicly detail that I have reached out to them to respond to this matter within 7 business days(from this review). Should they ignore this matter within the 7 business days, I will immediately instruct my attorneys to institute legal action with High Court Proceedings against Nissan South Africa for the full damages including; General Damages, Special Damages, Legal Fees and Statutory Claims for violations of Consumer Protection Act. This is the final opportunity for Nissan South Africa to resolve the matter amicably.
174 replies
21 months ago
Thievery at its finest.
On the 12th of April I took my NP300 for a service to Nissan Groblersdal. 500m before getting to the dealer, the bakkie overheated for the first time. We took the bakkie in the dealer for a service, 30 minutes later they told me we’d have to take apart the engine. Without proper diagnostics, full report analysis of the car before deciding to take apart the engine. Nissan, took more than a week to get back to me. Afterwards, they send me a quotation for a new engine which will cost over 90k. Upon asking what the problem was, they do not have answers. I fetched my bakkie, with its engine stripped. And then refusing to assemble it back, saying I have to pay the full amount before they can do anything. After consulting other mechanics, the issue they had to resolve is replacing the water pipe which had rust which would cost less than 1000. Nissan Groblersdal hasn’t done anything to resolve the problem they caused. Even after lodging a complaint at Motor Industy Ombudsman, they avoid answering emails, to this day they haven’t provided full diagnosis of why they had to stripe the vehicle. Simply put Nissan Groblersdal, Nissan South Africa and Nissan Worldwide is a filled with chance takers, ********s, ******s, *******. It’s 18 of July and this issue still hasn’t not been resolved. My bakkie has been standing from the 12 of April until now, Nissan Groblersdal shows no form of accountability, respect and human decency. I work with my bakkie on my business, since this incident, I’ve lost hundreds of thousands which I can prove. This incident makes Nissan its self, a poor service delivery car company. One of the worst company I’ve dealt with. Myself and family will never buy or support anything that has to do with Nissan. Deeply disappointed.
0 replies
21 months ago
Thievery at its finest. ********s.
On the 12th of April I took my NP300 for a service to Nissan Groblersdal. 500m before getting to the dealer, the bakkie overheated for the first time. We took the bakkie in the dealer for a service, 30 minutes later they told me we’d have to take apart the engine. Without proper diagnostics, full report analysis of the car before deciding to take apart the engine. Nissan, took more than a week to get back to me. Afterwards, they send me a quotation for a new engine which will cost over 90k. Upon asking what the problem was, they do not have answers. I fetched my bakkie, with its engine stripped. And then refusing to assemble it back, saying I have to pay the full amount before they can do anything. After consulting other mechanics, the issue they had to resolve is replacing the water pipe which had rust which would cost less than 1000. Nissan Groblersdal hasn’t done anything to resolve the problem they caused. Even after lodging a complaint at Motor Industy Ombudsman, they avoid answering emails, to this day they haven’t provided full diagnosis of why they had to stripe the vehicle. Simply put Nissan Groblersdal, Nissan South Africa and Nissan Worldwide is a filled with chance takers, ********s, ******s, *******. It’s 18 of July and this issue still hasn’t not been resolved. My bakkie has been standing from the 12 of April until now, Nissan Groblersdal shows no form of accountability, respect and human decency. I work with my bakkie on my business, since this incident, I’ve lost hundreds of thousands which I can prove. This incident makes Nissan its self, a poor service delivery car company. One of the worst company I’ve dealt with. Myself and family will never buy or support anything that has to do with Nissan. Deeply disappointed.
0 replies
22 months ago
Nissan SA, WORST CAR COMPANY TO DEAL WITH.
The worst customer services from a car company EVER. I wrote a review about how Nissan Groblersdal stripped my vehicles engine without proper diagnosis which resulted in them wanting to quote me an insane amount to buy a new engine. They haven't reassembled my engine, till today my bakkie is standing, collecting dust. After that review, they reach out and called me to say they're investigating the issue. Unfortunately they are full of nonsense, it seems like the WHOLE company is just terrible. The customer care lady, Vanecia Ndhlovana, sent an email on the 3rd of June, saying they'll respond in 24Hrs. Guess what, they still haven't responded till date(27 June). I would advise to NEVER buy from Nissan or if you do have a car, sell it, because if you think about servicing it, the dealerships will try to exploit you. And even if you voice out your concerns, the customer service is just as useless. Nissan South Africa, a **** show of a car company. Nissan Global this is disgraceful and unacceptable.
106 replies
23 months ago
******. Terrible Service Providers. Worst experience ever!
I bought an iPhone 13 mini with Cell C on Feb 2022, the phone got delivered without the Sim Card where the data package is loaded. I called Cell C about the issue, went to the branches, the people gave me the run around because most of them are ***********. I decided not to pay for a month, they handed over my account to their attorneys for collection. Okay fine, I decide to pay for the device only and not for the data itself because I hadn’t received it. I wrote a review on Twitter, they called to say they’ll investigate. CONVENIENTLY they only find recording of when I’m taking the contract and not when I’m complaining about not receiving the SIM card. Nelsiwe from Social Customer Care proved my point that these people are useless, they don’t acknowledge their breach of contract but will say anything that puts them in good light. I’ve sent emails to them, with case numbers and still nothing. Think twice before giving Cell C your hard earned money. In fact don’t think, just consider the other networks. Because Cell C is terrible, no wonder they’ve had troubles surviving these past few years. Cell C cancel my contract, I will never pay for data/service you did not provide. Remove my data from ITC. I don’t want any customer care women calling me without a solution.
53 replies
23 months ago
Dishonest chance takers. Thievery at its finest.
I booked my bakkie(Hardbody NP300) for a service at Nissan Groblersdal on the 12 of April, about 500m from the dealership the car overheated for the first time. We got it to the service workshop, they took it in. After 30 minutes, they told me they have to disassemble the engine and send it to engineering. The car stayed for week, on the Monday(22nd), they send me a quote of a new engine costing almost 90k. After refusing to pay that fee, I asked for a diagnostic report to why they had to make the decision to strip my engine? I’ve also asked for a report from the engineering company, they still haven’t provide nothing to even proof the engine was there. I’ve sent emails requesting these reports, till today I haven’t received nothing. The service department keeps telling me I have to pay that full amount if I want my bakkie to run again. When I consulted with another mechanic, all the service workshop had to do is replace a water pipe feeding the engine that was showing signs of rust. They made a small problem into a very big one. Which has significantly dropped the value of the bakkie, and also impacted my livelihood. I use that bakkie for work, it’s been 2 months since my bakkie has stopped working after that incident. I’ve lost lots of money during those 2 months, which I can prove. This whole process has been frustrating, shocking and downright dehumanising. I’ve had to rent a car at my expense, while waiting for the outcome from the MIOSA, which they haven’t rep**** back with proof of reports even after being given 10 working days to respond back with their side of the story. This is unacceptable behaviour from a trusted company such as Nissan. Very disappointed in your staff at Nissan Groblersdal. Jean - General Manager Twanet Nel - Workshop Administrator
53 replies
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1 Star
6 (100%)