DS
Dorkas S
Active since Feb 2012
23
Reviews
0
Industries
Reviews
23 reviews26 months ago
Claim pending since last year
Claim documents were submitted last year and I followed up several times only to be asked the same questions or information but with no results. They are so quick to debit my account monthly but there's no haste in service delivery or customer service 😞
392 replies
43 months ago
Double monthly premiums shock!
My policy was adjusted to a lower premium on their recommendation but to my shock and horror I went through my bank statements and noticed that they have been deducting 2 premiums for the past 2-3 months after the consultant assured me the other policy is canceled!!! I'm beyond frustrated and disappointed and demand a refund 😪
193 replies
50 months ago
No assistance after fraudulent activities on account.
No assistance from branch after fraudulent activities on account resulting in financial despair and we are being sent from pillar to post whilst the consultants are indifferent to our plight:-(.
53 replies
79 months ago
Pathetic customer care
Good evening, it's over a month later and I'm still waiting for my bed to be delivered after paying cash for it. I have been asking repeatedly what the delay was and waiting in vain for delivery but no answers came forth. I was finally promised high and low by Ursula at 011 298 9800 that delivery will definitely happen today. I took time off from work, waited at home scared to go anywhere and still no delivery. I'm sick and tired of Restonics games and want this matter resolved.
0 replies
99 months ago
Excessive charges
Good day I was a victim of a robbery where my hand bag was stolen which contained my wallets and several cards. I called and stopped the cards on 13/02/2018 and ordered replacement cards. The consultant that assisted me only did half the job because today when I acted on the sms that my cards are at the bank, I only receive half of my cards. The worse part is that I was told that they will be charging me R130 per replacement card. After all the trauma and expenses that I went through to replace my ID, driver's license and other staff, the bank to which I have been loyal to for almost 10 years does this to me. Paying R260.00 to replace 2 cards is a lot of money for me who is the only breadwinner for a family of 5. To make matter's worse I am also staff, so I am asking you to review the charges that you have deducted from my account. I didn't ask to be a victim of a violent crime in which it feels like you are stripped of your identity and have to take medication just to sleep. To date I am still reliving the trauma, so why am I being punished for what happened as if it was my fault. Please reverse these charges.
105 replies
99 months ago
CONCERNS
Good day I am a Nissan client and also drive a Nissan Juke which I bought brand new in 2012. On 13/02/2018 I was a victim of a smash and grab incident that happened in the parking lot of Nissan 538 Pretoria St, Silverton, Pretoria, at 19:00 in the evening. My handbag including my wallet, cell phone, ID, driver's license and other personal belongings were stolen in one of the most traumatic events of my life. After reporting the incident at the police, we went to Nissan the next day to ask for the footage to get an idea of who the perpetrator was. I was met with insults, rude remarks and bad attitude. All I asked was for assistance with information to put a criminal behind bars and the 1 lady on the premises slurred accusations around and made remarks about why I was parked there in the first place now I'm making it their problem. I am of the opinion that as fellow South Africans, we should join the fight against crime and where possible assist the police and others where it is in our means by giving the police information so that criminals can be put behind bars. Yesterday it was my car, tomorrow the same thing might happen to someone else if the perpetrator is not stopped and Nissan Silverton has the means to assist by supplying the footage that we so desperately need. I am very disappointed that during my trauma and having to run back and fro to stop cards and report things, that I still had to be confronted with such an attitude by staff of one of the most respectable car dealers in the country.
0 replies
99 months ago
CONCERNS
Good day I am a Nissan client and also drive a Nissan Juke which I bought brand new in 2012. On 13/02/2018 I was a victim of a smash and grab incident that happened in the parking lot of Nissan 538 Pretoria St, Silverton, Pretoria, at 19:00 in the evening. My handbag including my wallet, cell phone, ID, driver's license and other personal belongings were stolen in one of the most traumatic events of my life. After reporting the incident at the police, we went to Nissan the next day to ask for the footage to get an idea of who the perpetrator was. I was met with insults, rude remarks and bad attitude. All I asked was for assistance with information to put a criminal behind bars and the 1 lady on the premises slurred accusations around and made remarks about why I was parked there in the first place now I'm making it their problem. I am of the opinion that as fellow South Africans, we should join the fight against crime and where possible assist the police and others where it is in our means by giving the police information so that criminals can be put behind bars. Yesterday it was my car, tomorrow the same thing might happen to someone else if the perpetrator is not stopped and Nissan Silverton has the means to assist by supplying the footage that we so desperately need. I am very disappointed that during my trauma and having to run back and fro to stop cards and report things, that I still had to be confronted with such an attitude by staff of one of the most respectable car dealers in the country.
0 replies
99 months ago
No Service
Good day I had a smash and grab incident on Tuesday evening and reported the matter to the insurance yesterday morning after getting a case number. The customer care and feedback is pathetic since I have to call and follow up about what is happening all the time. I stressed the fact to the consultant that I cannot drive my car without a window on the passenger side. I went to PG Glass to get a quote and called the insurance again and said that I have done this only to be informed that they don't use PG Glass. I followed up again last night and only then was I given a claim number. Followed up again this morning and was told someone will call me back and until now nothing has happened. This adds to the trauma of losing my handbag and other personal belongings because it seems that I definitely don't have the support of my insurer. Do I risk something worse happening to my car by driving around without a window not to mention the frequent rain lately. I am very disappointed, wanted to use my car tomorrow for a weekend away but my hands are tied by the lack of diligence from Standard bank insurance.
158 replies
102 months ago
No assistance or feedback!
Good day. I am a balanced life subscriber and have requested for a plumber to come to my place because it's one of the free benefits/services that we enjoy. I have logged the query twice, first time at the beginning of November 2017 and last week again. All I get is empty promises but nothing happens. I need this matter to be attended to a.s.a.p. please. Regards
105 replies
108 months ago
Account
<p>Good day</p> <p> </p> <p>Early in May i requested cancellation of 1 of my contract numbers but to keep it on prepaid. I filled in all the forms necessary to effect this and have the relevant proof on record which I can make available to you. As usual with anything I ask Telkom to do, this was not done and to date the contract is still active. When it was time for the debit order to go through, it was declined because of insufficient funds because Telkom doesnt notify you in time of the debit amount. Statements arrive way later. As such I called them and made arrangements to pay the money, which i did and now Im told that I have to pay an extra R200 for admin fee. I refuse to because I called and requested all the information and actioned it the same day. Why was the contract not cancelled as requested and why after so many requests is my address on the statement still wrong??!! Telkom is quick to claim fees for work not done but who compensates me as the client for your lack of service?I really can't wait for the end of this year when i can also terminate the rest of my contract. Please advise urgently.</p>
224 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (30.434782608695652%)
1 Star
16 (69.56521739130434%)