ABSOLUTELY PATHETIC SERVICE

I placed an order online for Audi front discs on the Monday the 18th Aug, 2 days went by no word from them, when phoning it takes forever to get through to someone, I eventually spoke to Robin, who told me Tracy is working on the order - but then only to hear your order payment is not even pickup yet and that it will be done and the order will go through for delivery, now Friday already nothing's happened still no word from Robin nor Tracy. I needed these parts urgently now a weeks waisted i couldn't work in this car due to bad service.