FF
FTTHSA: Fibre To The Home SA
Unclaimed Business
FF
FTTHSA: Fibre To The Home SA
Unclaimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, FTTHSA: Fibre To The Home SA presents a sharply divided customer experience. Satisfied customers praise fast, stable internet speeds, quick installation, and friendly technicians, particularly in areas like Hillbrow and Berea. However, the majority of reviewers report frequent service outages, unreliable connectivity, and poor customer support. Recurring complaints highlight unanswered calls, ignored emails and WhatsApp messages, rude staff members, and a lack of proactive communication during outages. Customers who work from home express particular frustration with prolonged downtime and the absence of urgency in resolving issues.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.6|15 Reviews
May '25 - Apr '26
5(46.2%)
4(0%)
3(0%)
2(0%)
1(53.9%)
5(46.2%)
4(0%)
3(0%)
2(0%)
1(53.9%)
Frequently Asked Questions About FTTHSA: Fibre To The Home SA
Based on recent customer reviews, FTTHSA: Fibre To The Home SA presents a sharply divided customer experience. Satisfied customers praise fast, stable internet speeds, quick installation, and friendly technicians, particularly in areas like Hillbrow and Berea. However, the majority of reviewers report frequent service outages, unreliable connectivity, and poor customer support. Recurring complaints highlight unanswered calls, ignored emails and WhatsApp messages, rude staff members, and a lack of proactive communication during outages. Customers who work from home express particular frustration with prolonged downtime and the absence of urgency in resolving issues.
FTTHSA: Fibre To The Home SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked FTTHSA: Fibre To The Home SA across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sibusiso N
1 reviews | Active since Jan 2020
9 Jan 2026, 11:05
Disappointing customer service
I spoke to your receptionist Sanele on January, 9th 2026, very rude and unprofessional. Kept interjecting as I was speaking, I asked how long it'd take to reconnect me as I paid on December 20th, 2025 and already sent my POP over an hour ago. It usually takes 30 minutes, she said I don't know. I asked if she can put me on hold and I find out - I work from home - she refused and put the phone down in my ear.
Helpful (0)
|Replies (0)SN
Sibusiso N
1 reviews | Active since Jan 2020
9 Jan 2026, 11:05
Disappointing customer service
I spoke to your receptionist Sanele on January, 9th 2026, very rude and unprofessional. Kept interjecting as I was speaking, I asked how long it'd take to reconnect me as I paid on December 20th, 2025 and already sent my POP over an hour ago. It usually takes 30 minutes, she said I don't know. I asked if she can put me on hold and I find out - I work from home - she refused and put the phone down in my ear.
0
Replies (0)AG
Ashleigh G
1 reviews | Active since Jan 2020
29 Nov 2025, 17:24
Worst network ever
Worst f**cking network provider I've ever used. I also tried contacting the CEO Andrew and he blocks me what kind of useless business is this? Unfortunately I don't work for their business anymore but as a customer we want better network. I will be changing to vuma.....worst ****en network ever
Helpful (0)
|Replies (0)AG
Ashleigh G
1 reviews | Active since Jan 2020
29 Nov 2025, 17:24
Worst network ever
Worst f**cking network provider I've ever used. I also tried contacting the CEO Andrew and he blocks me what kind of useless business is this? Unfortunately I don't work for their business anymore but as a customer we want better network. I will be changing to vuma.....worst ****en network ever
0
Replies (0)ON
Olwethu N
1 reviews | Active since Jan 2020
22 Nov 2025, 19:18
Customer service and coverage
Their customer service is very bad. When I tried to sign up I assisted by a lady named Samantha very rude and unprofessional and opinionated. She doesn't know how to speak to customer doesn't mannersim and phone etiquette mostly unprofessional and thinks she knows it all. It's the second Saturday without fibre since I joined and it hasnt even been a month since I joined but I'm already experiencing coverage issue and there is no communication sent out about the outage I always have to call. Why am I paying for a service that is half done.
Helpful (0)
|Replies (0)ON
Olwethu N
1 reviews | Active since Jan 2020
22 Nov 2025, 19:18
Customer service and coverage
Their customer service is very bad. When I tried to sign up I assisted by a lady named Samantha very rude and unprofessional and opinionated. She doesn't know how to speak to customer doesn't mannersim and phone etiquette mostly unprofessional and thinks she knows it all. It's the second Saturday without fibre since I joined and it hasnt even been a month since I joined but I'm already experiencing coverage issue and there is no communication sent out about the outage I always have to call. Why am I paying for a service that is half done.
0
Replies (0)PM
PRECIOUS M
1 reviews | Active since Jan 2020
13 Oct 2025, 14:08
Poor network service,devices always broken
FTTHSA fibre company trading as global platinum is the worst fibre company we have ever had in the Randburg area JHB, we wish there could be other fibre companies that can take over because we are paying them for nothing.
Helpful (0)
|Replies (0)PM
PRECIOUS M
1 reviews | Active since Jan 2020
13 Oct 2025, 14:08
Poor network service,devices always broken
FTTHSA fibre company trading as global platinum is the worst fibre company we have ever had in the Randburg area JHB, we wish there could be other fibre companies that can take over because we are paying them for nothing.
0
Replies (0)AM
Aibongwe M
1 reviews | Active since Jan 2020
26 Sept 2025, 11:43
Best network provider
Wonderful service with great responses. Kind people all around and fast with their service
Helpful (0)
|Replies (0)AM
Aibongwe M
1 reviews | Active since Jan 2020
26 Sept 2025, 11:43
Best network provider
Wonderful service with great responses. Kind people all around and fast with their service
0
Replies (0)AG
Ashleigh G
1 reviews | Active since Jan 2020
11 Sept 2025, 13:41
Unreliable
FTH is by far the most unreliable WiFi provider I’ve ever used. Their favorite excuse is always a so-called “fibre break,” leaving people without service for hours—even those who depend on it for working from home. When you call, they don’t answer, and when they do, there’s no real solution or professionalism. Unfortunately, this network is not worth it. I wouldn’t even recommend it to my worst enemy.
Helpful (0)
|Replies (0)AG
Ashleigh G
1 reviews | Active since Jan 2020
11 Sept 2025, 13:41
Unreliable
FTH is by far the most unreliable WiFi provider I’ve ever used. Their favorite excuse is always a so-called “fibre break,” leaving people without service for hours—even those who depend on it for working from home. When you call, they don’t answer, and when they do, there’s no real solution or professionalism. Unfortunately, this network is not worth it. I wouldn’t even recommend it to my worst enemy.
0
Replies (0)NN
Noma N
1 reviews | Active since Jan 2020
17 Aug 2025, 06:58
Decent service overall
FTTHSA has given me reliable wifi with good speeds and quick support whenever l have had issues for the past eight months.The connection is stable for both work and streaming, and their team communicates well. Great service overall!
Helpful (0)
|Replies (0)NN
Noma N
1 reviews | Active since Jan 2020
17 Aug 2025, 06:58
Decent service overall
FTTHSA has given me reliable wifi with good speeds and quick support whenever l have had issues for the past eight months.The connection is stable for both work and streaming, and their team communicates well. Great service overall!
0
Replies (0)CP
Casey P
1 reviews | Active since Jan 2020
14 Aug 2025, 10:26
Reliable Fibre & Excellent Service! ⭐⭐⭐⭐⭐
Reliable Fibre & Excellent Service! ⭐⭐⭐⭐⭐ I switched to GPS/FTTHSA a few months ago after struggling with slow internet from my old provider, and I couldn’t be happier! From the moment I signed up, the process was smooth — installation was quick, the team arrived on time, and they were friendly and professional. My fibre speed is exactly what I’m paying for, with no random drop-offs, and the connection has been rock solid even during peak hours. On the one occasion I had a query, customer service responded within minutes and sorted it out on the first call. It’s rare to find a company that actually delivers on their promises, but GPS/FTTHSA really does. Highly recommend them to anyone looking for reliable, fast internet and great support.
Helpful (0)
|Replies (0)CP
Casey P
1 reviews | Active since Jan 2020
14 Aug 2025, 10:26
Reliable Fibre & Excellent Service! ⭐⭐⭐⭐⭐
Reliable Fibre & Excellent Service! ⭐⭐⭐⭐⭐ I switched to GPS/FTTHSA a few months ago after struggling with slow internet from my old provider, and I couldn’t be happier! From the moment I signed up, the process was smooth — installation was quick, the team arrived on time, and they were friendly and professional. My fibre speed is exactly what I’m paying for, with no random drop-offs, and the connection has been rock solid even during peak hours. On the one occasion I had a query, customer service responded within minutes and sorted it out on the first call. It’s rare to find a company that actually delivers on their promises, but GPS/FTTHSA really does. Highly recommend them to anyone looking for reliable, fast internet and great support.
0
Replies (0)