Customer service and coverage

Their customer service is very bad. When I tried to sign up I assisted by a lady named Samantha very rude and unprofessional and opinionated. She doesn't know how to speak to customer doesn't mannersim and phone etiquette mostly unprofessional and thinks she knows it all. It's the second Saturday without fibre since I joined and it hasnt even been a month since I joined but I'm already experiencing coverage issue and there is no communication sent out about the outage I always have to call. Why am I paying for a service that is half done.