Disappointing customer service

I spoke to your receptionist Sanele on January, 9th 2026, very rude and unprofessional. Kept interjecting as I was speaking, I asked how long it'd take to reconnect me as I paid on December 20th, 2025 and already sent my POP over an hour ago. It usually takes 30 minutes, she said I don't know. I asked if she can put me on hold and I find out - I work from home - she refused and put the phone down in my ear.