TOTAL DISAPPOINTMENT 🚮🚮

I have always wanted to give it a try and guess what Black Friday deal was a get it done for me and I ordered. Placed my order on the 23rd of November 2025. Then I was told my package will be delivered on the 26th, which never happened and then communication again came that it would be delivered on the 27th and on the 27th the courier guy told my mom that he left my parcel at the depot as he had been travelling with it for a while. The last communication on delivery was set to be on the 28th which it never happened. Then I waited until the 9th of Dec when I contacted Glootnu asking to be refunded my money back with reasons that my parcel was never delivered. They made a follow up with their courier company who confirmed that they still had it. I was then asked if I would still like for it to be delivered in the new year which I disagreed to and asked for my refund. Danel then requested that I forward them my banking information which I did and on the 12th of December I was told that they have received the information and it was forwarded to the team for processing. Today is the 5th of December and I still haven’t received my refund. This was seriously disappointing and an inconvenience for me. 🚮🚮