AB
Andiswa B
Active since Sep 2019
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Amanho you are the best!
I had lodged a complaint in December. And finally it got resolved and I was refunded my monies. Amanho Ally thank you for your patience and understanding, you truly were professional throughout the process. Much Appreciated ⭐️⭐️⭐️⭐️⭐️
53 replies
1 month ago
Assupol is a ****!
Last year March Brokers came to my workplace. There was an assupol life cover for R173 which paid R500000, I signed up for it and the deduction was set to start in April, so on my salary slip without fail it started showing in April. Later in the year their agents come to our workplace again saying they wanted to check if people had cash back due to them and I told them that I wasn’t expecting anything instead I do have policies with them. One is a funeral cover for my grandmother and the other is a life cover for myself. The Agent then by the name Kgotso insisted on checking those policies for me since he heard that the life cover was opened via brokers and indicated that customers often had problems having to claim when they opened policies via the brokers rather than at the branch or with agents from assupol. He asked me security questions which I answered and then I was verified, then he said he sees the life cover however it needed to be “activated”, then he added on to say on the same cover I could add my Son for R10 or something like that which brought the amount to R180 something…. And I agreed. And he said “now your cover is activated”. Now later when I check my salary slip I realize that the life cover premium now appears twice. The other one with the original R173 premium and the other with the added R10. So I went to the portal and checked and even there it showed the same. I think contacted them and informed them of this narrating what happened. They asked me what should be done which I said be refunded because I was told by their agent that the R173 cover was not active. They took more than their investigation days whereby I only received sms’s apologizing for the delay in the investigation and then today I receive an email of them saying unfortunately they can’t refund me my money I can take my case to the ombudsman six months from now. My case is, had anything happened to me was my family going to be given that R500000x 2 or were they going to highlight to my beneficiary that it was a duplicate? 2, they only attached the contract that I signed with the broker which I never said I didn’t but did not attach the work that Kgotso did. And why isn’t anyone saying anything about what their agent did? They are not taking any accountability for what their agent did and then they have the nerve to say I can take my case up with the Ombudsman. Assupol 🚮🚮🚮🚮
53 replies
2 months ago
Old Mutual ****
Around Nov/Dec last year I reviewed Old Mutual. I honestly feel like they really attend to my concerns or rather complains if they are via Hello Peter. I was told that two of the three policies that were opened without my knowledge and consent would be refunded within a set time which they did, and the other one had been active for 12 months and that it would take 6- 8 weeks for the forensic investigation to happen by the Head office or something like that since it’s over the 12 months period of activation. I understand the whole investigation and process what I don’t understand is why isn’t anyone saying anything about how far the investigation is. This is now 3 policies opened using my name and deducting from my persal without my permission and knowledge. If by the end of business day tomorrow I’ll be forced to write to the Ombudsman because Old Mutual are committing ***** and my cases seem to be taken lightly. My pay day is coming up next week, they will deduct again money from my persal and say nothing about the case at hand.
56 replies
3 months ago
TOTAL DISAPPOINTMENT 🚮🚮
I have always wanted to give it a try and guess what Black Friday deal was a get it done for me and I ordered. Placed my order on the 23rd of November 2025. Then I was told my package will be delivered on the 26th, which never happened and then communication again came that it would be delivered on the 27th and on the 27th the courier guy told my mom that he left my parcel at the depot as he had been travelling with it for a while. The last communication on delivery was set to be on the 28th which it never happened. Then I waited until the 9th of Dec when I contacted Glootnu asking to be refunded my money back with reasons that my parcel was never delivered. They made a follow up with their courier company who confirmed that they still had it. I was then asked if I would still like for it to be delivered in the new year which I disagreed to and asked for my refund. Danel then requested that I forward them my banking information which I did and on the 12th of December I was told that they have received the information and it was forwarded to the team for processing. Today is the 5th of December and I still haven’t received my refund. This was seriously disappointing and an inconvenience for me. 🚮🚮
112 replies
4 months ago
I have cancelled all policies that I have with Old Mutual but to my surprise they still debit from my salary slip
I have cancelled all policies that I have with Old Mutual but to my surprise they still debit from my salary slip. What is worse is that when I want to see what the R538 every month is for their WhatsApp portal doesn’t even know me or let alone have my details. They are ******!
53 replies
16 months ago
Leroy Merlin doesn’t value us as Customers 🚮🚮
On the 6th of December I purchased a Jojo tank online, delivery date was said to be on the 12th of December which was last week Thursday. Friday I contacted their customer support and Judith said she will investigate the order. Seeing that they are operating Saturday and Sunday I was really hoping that will speed up the delivery but all I can say is that it’s Monday the 16th and I still don’t have the tank. I’m really hoping that upon coming it will not have any problems because I am not looking forward to dealing with them again!🚮🚮Looking at the water outage that hit us this weekend that cost me more money that I was trying to save in the first place when I purchased it, really regret not purchasing it at Markro as I have never encountered any problems with them. Wuuuu shem to say I’m disappointed would be an understatement……… As a client I don’t feel valued! And when they do reply to my review they better not say the whole “valued customer” nonsense because they don’t value their customers 🚮🚮🚮
112 replies
16 months ago
Delay of my refund 🚮
So I made a deposit for an auction on a car that I was interested in. I lost the auction as I was outbid. That’s when I decided to claim for my refund, the app no longer had a button for that so I called the customer service and explained the dilemma which she advised me to send a proof of an active banking account, copy of my ID, a screenshot of my profile showing that the button was not there which I did. That was on Monday. On Wednesday I followed up on the claim and the consultant that was helping us told us Money should be in my account by Friday the 6th. It’s the 8th and I still haven’t received my refund. This is really inconveniencing me and delaying my plans.
56 replies
18 months ago
Hellopeter is Boss!🤩
I would love to say thank you Hellopeter for serving me so well. Every case I put on your site gets resolved within no time! Hellopeter is the real Bozza!!!!
53 replies
18 months ago
Mara Infinitec😔
When I come here you know I have tried a lot of times and I was not heard enough to be given proper service. 😮💨I love Infinitec products however what they did to me is becoming a sour taste in my mouth.🥺 If you have bought anything from Infinitec you would know how they work I.e in a nutshell layby. So 2022 I started my second journey with them that consisted of a 3-in-1 Frying pan, Air Fryer and Rose gold pot set. Paid every month without fail. Last year Aug-Sep they delivered the 3-in-1 Frying pan, I was so looking forward to using it however the minute I took it out of the box I realized that the stove had a crack. And because they told us about their warranty I tried emailing them on the email address that is on the statements that we receive but they bounced back. So I waited as this all happened while I was on maternity leave with a mindset that they will come again this year to present a new product and I will talk to their sales representative that will be giving that presentation and truly so they came however this time around they came with something new Freshware. The Guy was asking for a slot in our weekly schedule when he mentioned that Freshware and Infinitec was 1 thing I right there complained about the stove with a crack and they said they will call their office which he indeed did and the Lady she spoke to said they will log for the stove to be picked up that I get a replacement. That was on the 11th of April 2024. We are now in October and that stove is still in my house……. Never been fetched or replaced. I’m really disappointed that money is debited every month and no one remembers that there is a product that I received in a faulty state and seems like no one cares. I am truly disappointed 😔
212 replies
22 months ago
Home- Connect service is the pits!
I have never in my entire life been treated like a child the way these people have. I had reported a problem with them immediately after I had noticed an error with with the information that was captured and ever since I have been taken from pillar to post between themselves and Vumatel. Eventually when I demand a refund of my money one of their Agents by the name Buhle Nongenga tells me that “ Kindly note that the has been usage on this line for the Month of May. Cancellation was done on the 21st of May.” Usage by who? When I had to continue buying data with the hope that in any day they would show up and install as they were supposed to. The last communication I received was from Kamogelo Mathenjwa who was telling that Vumatel had said that I should send them the proof of payment who I got from pay fast as the one I had sent them was insufficient, the proof of payment being from pay fast ofcourse. I am really going to share this disappointing service I have received from Home - Connect and Vumatel on all social media platforms.And I am not going to answer any calls from yourselves because you only communicate when you see such report and never complete the processes you start Home- Connect services is the pits shem🚮🚮
53 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
10 (71.42857142857143%)