Gloot Nutrition
Claimed Business
|1.6|21 Reviews (last 12 months)|This business does not respond to reviews
Gloot Nutrition
Claimed Business
|1.6
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Gloot Nutrition is facing significant customer experience challenges, with a recurring theme being severe delivery and fulfilment issues. Customers consistently mention shipping confirmations that do not reflect actual dispatch, untraceable parcels, and difficulty obtaining refunds. A frequent frustration is the absence of a contact phone number and slow or robotic email responses. Concerns about product accuracy, including protein content discrepancies and short shelf life, also surface. A smaller group of customers praise specific products like the booty builder and protein water, alongside occasional positive recovery service experiences.
Performance(last 12 months):
Trustindex Rating
2.9NPS Score
22Likely
TrustIndex
2.9
NPS Score
22
Recommended: Likely
Review Distribution
1.6|21 Reviews
Sep '25 - Aug '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Annemi S
1 reviews | Active since Mar 2026
28 Apr 2026, 08:25
BAD BAD BAD service and ZERO communication
I placed an order and PAID on 19/04/2026 On 20/04/2026 Gloot sent me an email with SHIPPING CONFIRMATION but Hey did you know when they send that email it does not mean it is ready for pick up by the courier company - it only means it is packed or whatever they do. They have no telephone number, their email response is SLOW and only reply back like they a robot.....clearly AI response I would think. NOW after 3 attempts from the courier company the collection has been cancelled so that now means I am without my package and less money in my account. You cannot cancel your order and you cannot chat with them SO HOW I AM SUPPOSED TO GET MY PACKAGE NOW?? You can ask them to phone you but seems they dont wanna interact with their customers at all.
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Annemi S
1 reviews | Active since Mar 2026
28 Apr 2026, 08:25
BAD BAD BAD service and ZERO communication
I placed an order and PAID on 19/04/2026 On 20/04/2026 Gloot sent me an email with SHIPPING CONFIRMATION but Hey did you know when they send that email it does not mean it is ready for pick up by the courier company - it only means it is packed or whatever they do. They have no telephone number, their email response is SLOW and only reply back like they a robot.....clearly AI response I would think. NOW after 3 attempts from the courier company the collection has been cancelled so that now means I am without my package and less money in my account. You cannot cancel your order and you cannot chat with them SO HOW I AM SUPPOSED TO GET MY PACKAGE NOW?? You can ask them to phone you but seems they dont wanna interact with their customers at all.
0
Replies (0)CB
Cindy B
1 reviews | Active since Apr 2026
20 Apr 2026, 21:36
Private information being shared and goes against the POPPIA ACT
I am extremely disappointed in my experience as a consumer from GLOOT. I have been violated and my personal information have been shared via Tiktok , and I have been bashed on Tiktok by the brand I send an email to the Gloot team with Proof , asking them if the brand stands for Fat shaming and ****** slurs as I as a consumer are allowed to give feedback to them and ask questions, I saw a Tiktoker they support posting videos of fat shaming women , it's all over tiktok . After that email being sent, I received an email from the brand saying my personal information won't be shared But turns out it was shared and that famous Tiktoker went on social media bashing me , my name and private information I have received death threats from her fans , Bullying messages all because a brand decided to give my private information out to someone who had nothing to do with that email. I simply brought to the brands attention what the influencer have been saying about fat people and how the influencer have been trending on tiktok for the wrong reasons . No lies as I send proof of EACH VIDEO ! My private information was not safe by Gloot team after giving honest feedback as a consumer.
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Cindy B
1 reviews | Active since Apr 2026
20 Apr 2026, 21:36
Private information being shared and goes against the POPPIA ACT
I am extremely disappointed in my experience as a consumer from GLOOT. I have been violated and my personal information have been shared via Tiktok , and I have been bashed on Tiktok by the brand I send an email to the Gloot team with Proof , asking them if the brand stands for Fat shaming and ****** slurs as I as a consumer are allowed to give feedback to them and ask questions, I saw a Tiktoker they support posting videos of fat shaming women , it's all over tiktok . After that email being sent, I received an email from the brand saying my personal information won't be shared But turns out it was shared and that famous Tiktoker went on social media bashing me , my name and private information I have received death threats from her fans , Bullying messages all because a brand decided to give my private information out to someone who had nothing to do with that email. I simply brought to the brands attention what the influencer have been saying about fat people and how the influencer have been trending on tiktok for the wrong reasons . No lies as I send proof of EACH VIDEO ! My private information was not safe by Gloot team after giving honest feedback as a consumer.
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Replies (0)SD
Sibekezelo D
1 reviews | Active since Feb 2024
10 Apr 2026, 07:52
Happy customer
Booty builder works wonders I am so happy with the product. I placed another order and Im expecting it to delay coz I understand they will prioritise orders made during Easter holiday.
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Sibekezelo D
1 reviews | Active since Feb 2024
10 Apr 2026, 07:52
Happy customer
Booty builder works wonders I am so happy with the product. I placed another order and Im expecting it to delay coz I understand they will prioritise orders made during Easter holiday.
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Replies (0)MS
Milee S
1 reviews | Active since Apr 2026
7 Apr 2026, 16:31
DELIVERY TIME IS INACCURATE AND COMPANY DOES NOT HAVE NUMBERS TO CALL
In my previous rating and in my emails,Gloot proudly responded that that they have a 3-5day working time to deliver products. I placed an order on the 31st of March and was met with silence as outlined in my previous rating,they attributed their delivery lag to the holidays. I then asked if they can confirm if I would be receiving the products tomorrow as it will be the 5th working day and lo and behold,the products have only left their depot to the delivery company and the estimated arrival time to me is on the 13th of April. I want to cancel this order but they gave me a vague answer to when I would receive the money in my account again it was their famous 3-5working days. At this point I am beyond disappointed.
Helpful (0)
|Replies (2)MS
Milee S
1 reviews | Active since Apr 2026
7 Apr 2026, 16:31
DELIVERY TIME IS INACCURATE AND COMPANY DOES NOT HAVE NUMBERS TO CALL
In my previous rating and in my emails,Gloot proudly responded that that they have a 3-5day working time to deliver products. I placed an order on the 31st of March and was met with silence as outlined in my previous rating,they attributed their delivery lag to the holidays. I then asked if they can confirm if I would be receiving the products tomorrow as it will be the 5th working day and lo and behold,the products have only left their depot to the delivery company and the estimated arrival time to me is on the 13th of April. I want to cancel this order but they gave me a vague answer to when I would receive the money in my account again it was their famous 3-5working days. At this point I am beyond disappointed.
0
Replies (2)MS
Milee S
1 reviews | Active since Apr 2026
2 Apr 2026, 10:32
READ GLOOT REVIEWS BEFORE PLACING AN ORDER
I placed an order on March 31 2026,received only one email stating that they have received the order no further communication. I sent an email to their support team and receive a response stating that the order will be dispatched after holidays. I wanted to receive the order after the holidays I would have bought it after the holidays. I am not happy at all. I asked for them to give me a call,no one has called me and I am daunting to cancel the order because I am thinking about the time it’s going to take to receive my money to go elsewhere!
Helpful (0)
|Replies (1)MS
Milee S
1 reviews | Active since Apr 2026
2 Apr 2026, 10:32
READ GLOOT REVIEWS BEFORE PLACING AN ORDER
I placed an order on March 31 2026,received only one email stating that they have received the order no further communication. I sent an email to their support team and receive a response stating that the order will be dispatched after holidays. I wanted to receive the order after the holidays I would have bought it after the holidays. I am not happy at all. I asked for them to give me a call,no one has called me and I am daunting to cancel the order because I am thinking about the time it’s going to take to receive my money to go elsewhere!
0
Replies (1)AF
Annaleen F
1 reviews | Active since May 2012
30 Mar 2026, 11:06
False Information about the Protein Content.
I am a customer of Gloot Nutrition since March 2025. I bought from their website, but mostly from Takealot. Ordering my protein power, I noticed that their label has been changed to 20g of protein, instead of the 29g. Also the collagen is now left out. Ms. Danel De Bruin (Gloot Nutrition Specialist) indeed confirm that it was a typo. What???? Since 2024?? This item on Takealot is non-refundable, therefore I have been trying to get a refund from Gloot, without any success. Gloot, I do think that you owe your customers a Public Apology, for misleading information, most definitely not a typo. A typo is a once--off mistake. The 29g gram of protein is displayed all over. Your products also does not have a Ingredients list. I have also tried to write a review on Takealot, which they do not want to approve.
Helpful (0)
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Annaleen F
1 reviews | Active since May 2012
30 Mar 2026, 11:06
False Information about the Protein Content.
I am a customer of Gloot Nutrition since March 2025. I bought from their website, but mostly from Takealot. Ordering my protein power, I noticed that their label has been changed to 20g of protein, instead of the 29g. Also the collagen is now left out. Ms. Danel De Bruin (Gloot Nutrition Specialist) indeed confirm that it was a typo. What???? Since 2024?? This item on Takealot is non-refundable, therefore I have been trying to get a refund from Gloot, without any success. Gloot, I do think that you owe your customers a Public Apology, for misleading information, most definitely not a typo. A typo is a once--off mistake. The 29g gram of protein is displayed all over. Your products also does not have a Ingredients list. I have also tried to write a review on Takealot, which they do not want to approve.
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Replies (0)AF
Amanda FAAlscher
1 reviews | Active since Nov 2012
27 Mar 2026, 10:46
NO RESPONSE AND NO DELIVERY
If I could give a lower star rating I would. Don't bother making use of their online service. The lack of customer care is astonishing to say the least. I placed an order on Friday 20 March 2026, received an email saying the order is shipped, Order number GN84422 and got a courier tracking number. When I started tracking the order a few days later it said created only. I sent a mail to their support requesting an update. The response was a standard "please note we have 3 - 5 business days to dispatch" email with no signature. I responded with another mail saying the first email said "shipped" not pending or created. The response was basically that their "shipped" email response does not actually mean it was shipped, silly me. A lot of back and forth emails ensued and now absolute radio silence. They do not have a contact number one can phone. The Courier have confirmed that they have attempted on three or four occasions to collect my order to no avail. The Courier Guy have now cancelled the collection on their system. Glootnu have gladly accepted my payment but have not delivered the order and are ignoring all email queries. Glootnu, this is despicable business practice, you should be ashamed at yourself
Helpful (0)
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Amanda FAAlscher
1 reviews | Active since Nov 2012
27 Mar 2026, 10:46
NO RESPONSE AND NO DELIVERY
If I could give a lower star rating I would. Don't bother making use of their online service. The lack of customer care is astonishing to say the least. I placed an order on Friday 20 March 2026, received an email saying the order is shipped, Order number GN84422 and got a courier tracking number. When I started tracking the order a few days later it said created only. I sent a mail to their support requesting an update. The response was a standard "please note we have 3 - 5 business days to dispatch" email with no signature. I responded with another mail saying the first email said "shipped" not pending or created. The response was basically that their "shipped" email response does not actually mean it was shipped, silly me. A lot of back and forth emails ensued and now absolute radio silence. They do not have a contact number one can phone. The Courier have confirmed that they have attempted on three or four occasions to collect my order to no avail. The Courier Guy have now cancelled the collection on their system. Glootnu have gladly accepted my payment but have not delivered the order and are ignoring all email queries. Glootnu, this is despicable business practice, you should be ashamed at yourself
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Replies (3)CC
Chrisry C
1 reviews | Active since Feb 2026
25 Feb 2026, 09:40
Will not recommend to anybody.
Not impressed with the gollagen glow product. Firstly, the taste is disgusting, even when mixed with a smoothie or anything else. Secondly, you also do not get 27+3 days, it actually is only 21 days. Did not see any improvement. Will not recommend this.
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Chrisry C
1 reviews | Active since Feb 2026
25 Feb 2026, 09:40
Will not recommend to anybody.
Not impressed with the gollagen glow product. Firstly, the taste is disgusting, even when mixed with a smoothie or anything else. Secondly, you also do not get 27+3 days, it actually is only 21 days. Did not see any improvement. Will not recommend this.
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Replies (0)