Disgusting and Bad Customer Service

I registered to bid for a car at Go Auctions and i had to pay a refunded deposit of R7000.00 which i did. Unfortunately i was not successful in the bid. I requested for the deposit to be refunded into my account. I have been calling almost everyday for my deposit and i have been told it will be paid. Next day they tell me they are waiting for the Director Daniel to sign of the papers. I have been speaking to Eleonor and Leandre, one day I'm told the director is in the meeting and will not be available to sign. This company is really disgusting and unprofessional towards its customers. In order for me to get my money back i have to drive to their office, that is not acceptable and not fair. I'm beyond disgusted with their behavior and response. Its been 7 working days where i have been calling everyday for my refund