CM
Cinderella M
Active since Jul 2013
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Disappointing Service from MTN South Africa
I am very dissapointed with MTN in terms of handling queries. Not only is it difficult to speak to someone on the 135 number. I have paid an account for my deceased husband contract and to get a paid up letter from MTN is very difficult or rather will not get one. I have been requested the letter as part of the estate finalisation and have emailed billing, customer care service, retention department and the legal department but without any help from the department. I only got an acknowlegement email from the legal dept. I have been requesting the letter and for a month with not response. Its very disapointing for such a big company not to care or assist their customers. I am very disappointed, angry and a disatisfied customer.
0 replies
36 months ago
Disgusting and Bad Customer Service
I registered to bid for a car at Go Auctions and i had to pay a refunded deposit of R7000.00 which i did. Unfortunately i was not successful in the bid. I requested for the deposit to be refunded into my account. I have been calling almost everyday for my deposit and i have been told it will be paid. Next day they tell me they are waiting for the Director Daniel to sign of the papers. I have been speaking to Eleonor and Leandre, one day I'm told the director is in the meeting and will not be available to sign. This company is really disgusting and unprofessional towards its customers. In order for me to get my money back i have to drive to their office, that is not acceptable and not fair. I'm beyond disgusted with their behavior and response. Its been 7 working days where i have been calling everyday for my refund
0 replies
67 months ago
Rude and racist customer service
I just want to vent my frustration on the one of employees of impact meter Sandra. The employee is very rude and racist. I called the centurion office after my electricity was cut off due to non payment but in fact we had paid the amount but the unit number was used. I tried to explain to her that the payment was made but she didn’t want to even listen instead she was very rude and racist. I really felt offended as a black South African to be treated like. No matter how I tried to explain she wanted nothing to do with my explanation. As a customer of impact meter service I expected to be with respect no matter how wrong I was as also to explain to customers and try to resolve the customer’s issues. As it stands my electricity was cut off and I am expected to spend the night without electricity even though I have paid. I feel this is unfair and unjustified considering I called Sandra at 2pm and had to call their head office and no one is willing to assist. This is really not acceptable and that’s not how you treat your customers.
0 replies
86 months ago
Bad Customer Services
My insurance Standard bank sent me to Autoboys to fit my car window. My car window had tint on it. Autoboys came and fitted my car window without tint. I was promised by a lady called Catherine that she will contact my insurance for authorization and after that she will advise me if a voucher will be issued for me to take my car for tint. I have sent her several emails, even called her to follow up and she promised to get back to me. Its three months already and i still have not had any feedback as yet and its really frustrating that that none one gives me feedback.
56 replies
97 months ago
Unable to get a my order
I ordered products a month ago and i have been trying to get an update as to where my delivery is but with no luck. I have emailed customer service but still no luck. Please can someone from Merkado advise as to what is going on with my order. Thanks
320 replies
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1 Star
5 (100%)