GO DADDY ARE GREEDY THEIVES WHO SELL FAULTY PRODUCTS THAT DO NOT DELIVER ON WHAT THEY PROMISE. THEY FURTHER REFUSE TO GIVE REFUNDS TO DEISGRUNTLED CUSTOMERS!!! THEY SHOULD BE BANNED IN SA!!!

I started my own business and decided to create my own website because I wanted something affordable but effective since we were just starting off. I heard through a word of mouth about certain web designers called Go Daddy who assists with website designs, domains and hosting etc. And so I contacted them and they informed about their different packages which all included web marketing which means my business will appear online. I took up the package and paid R3490 because I wanted my business to appear online in order to market it. Sadly, it wasn't long when i noticed that my business website was in fact not appearing on google searches. 1 week later I called Go Daddy agents and they assured me it is nothing and it's because the website is still new. They said it will appear soon I must give it a little more time. I gave it a few more weeks however the website was still not appearing on google. I called again, they said they will involve the technical team and get back to me. However they did not get back to me, and so I called again a week later. This time they basically said it is not their fault that my website is not appearing online and that there is nothing they can do. When I asked for the refund they said "it is past the 14 day cancellation period sorry there is nothing we can do". I called again the following day very frustrated and explained to a different agent that I am not happy with the product they have sold me because even though they had promised me a marketing product which will appear online, IT IS NOT APPEARING ONLINE. And as a consumer I have the right to return a product if it does not serve the produce I was promised it will serve. The Agent said OKAY, we can refund you because your reasons are valid because she did do the search herself and discovered that the website does not appear online. She said she will put it through to the technical team to execute a refund and it should be sorted in 7 days. A COUPLE OF HOURS LATER, I RECIEVE AN EMAIL FROM DADDY SAYING THEY HAVE CANCELLED MY PRODUCT. NOT LONG AFTER THAT I RECIEVE ANOTHER EMAIL FROM GO DADDY REFUNDS SAYING THAT MY REFUND REQUEST HAS NOT BEEN APPROVED.

So their solution to my problem was to cancel the default product and also deprive me of the money I had paid for it. Effectively I gave them R3490 for nothing! As a South African consumer my rights have been violated by this American product and they show no respect to consumer. Nor do they respect consumer rights. They have acted selfishly out of greed with no regard my rights and whether I am left satisfied as a customer. They received the money I paid and thereafter said TO HELL WITH ME. Whether the product they sold me is delivering on what it promised they couldn't care less.

They did not try to resolve my issue when I raised the problem with them, when I finally decided that I am no longer interested in the product they retain my money, cancelled the product and left me hanging. THESE AMERICAN PRODUCTS SHOULD TRULY BE BANNED FOR DISRESPECTING CONSUMER RIGHT!!!

Aggrieved Go Daddy Consumer