ZF
Zimasa F
Active since Aug 2023
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
FAILURE TO ATTEND TO CUSTOMER INSURANCE CLAIM BY BUDGET AGENT SAM BERGSTEDT. LACK OF SERVICE DELIVER, APPALING CUSTOMER SERVICE
I HAD THE WORST EXPERIENCE WITH BUDGET HOME CONTENT INSURANCE WHILE COMMUNICATING WITH A SAM BERGSTEDT WHO WAS VERY DISMISSIVE AND INSENSITIVE THROUGHOUT THE ENTIRE ODEAL. we had experienced a power outage for three day in my area during the month of November 2025. When the electricity came back we discovered that our double door Samsung fridge was malfunctioning such that the digits on the fridge were flickering. We immediately lodge a claim with BUDGET INSURANCE(HIME CONTENT). A lady name Portia Maake who was very sweet and efficient, she understood the sensitivity of my situation and expedited the claim best she could. She informed me that my claim was successful and they had selected the supplier for the fridge. However there was one LOP document which was outstanding which delayed due to technical issues which she was aware of. She Unfortunately had to go on leave before the finalisation of the claim and by the time the document was sent to her, she was already on leave. SAM BERGSTEDT a day after Portia went on leave sent me an urgent email saying my claim had been temporarily rejected due to an outstanding document (the same document I had communicated to Portia that I was having technical issues with sending). I then immediately response to SAM that I had been experiencing technical issues bit the document had already been sent. I further requested that the matter be finalized urgently because we have been without a fridge for a month during the festive season when we need it the most. This is now the second week and I have not revieved a word from Sam. When I call BUDGET she is never available when I asked for her. Yet the notes on the system show that she acknowledged reciept of my document. However, she is failing to take any action on my matter to ensure its finalisation. Her or anyone from budget have not called me or cared to update me on the status of my claim. I have been kept in limbo for the past several weeks. When I call, the phone at Claims rings for hours with no one answering. I have never been so heartbroken in my hour of need by an insurance I have been loyaly paying without missing a single installment. I am dissapointed at the poor customer service, IT IS APPALLING what insurances put us through in our desperate time of need. ALL I NEED IS FOR THEM TO FINALISE MY CLAIM AND SEND A SUPPLIER TO DELIVER MY FRIDGE AS PORTIA INFORMED ME IN THE BEGINNING OF DECEMBER 2025!!! Regardd, Disgruntled BUDGET insurance Customer.
56 replies
10 months ago
GOOGLE G-SUITE *****ULENTLY DEDUCTED FROM MY ACCOUNT
I been receiving *****ulent deductions from my bank account for two consecutive months. "Google G Suite" is the description of the entity that has been deducting. On two occasions google debited over R1400 in total on my account without my knowledge or approval. And I would like to categorise this as ***** because this happened without my permission. I do not believe we should be afraid of ********s on the streets, because the more dangerous ********s are in our devices.
0 replies
11 months ago
GO DADDY ARE GREEDY THEIVES WHO SELL FAULTY PRODUCTS THAT DO NOT DELIVER ON WHAT THEY PROMISE. THEY FURTHER REFUSE TO GIVE REFUNDS TO DEISGRUNTLED CUSTOMERS!!! THEY SHOULD BE BANNED IN SA!!!
I started my own business and decided to create my own website because I wanted something affordable but effective since we were just starting off. I heard through a word of mouth about certain web designers called Go Daddy who assists with website designs, domains and hosting etc. And so I contacted them and they informed about their different packages which all included web marketing which means my business will appear online. I took up the package and paid R3490 because I wanted my business to appear online in order to market it. Sadly, it wasn't long when i noticed that my business website was in fact not appearing on google searches. 1 week later I called Go Daddy agents and they assured me it is nothing and it's because the website is still new. They said it will appear soon I must give it a little more time. I gave it a few more weeks however the website was still not appearing on google. I called again, they said they will involve the technical team and get back to me. However they did not get back to me, and so I called again a week later. This time they basically said it is not their fault that my website is not appearing online and that there is nothing they can do. When I asked for the refund they said "it is past the 14 day cancellation period sorry there is nothing we can do". I called again the following day very frustrated and explained to a different agent that I am not happy with the product they have sold me because even though they had promised me a marketing product which will appear online, IT IS NOT APPEARING ONLINE. And as a consumer I have the right to return a product if it does not serve the produce I was promised it will serve. The Agent said OKAY, we can refund you because your reasons are valid because she did do the search herself and discovered that the website does not appear online. She said she will put it through to the technical team to execute a refund and it should be sorted in 7 days. A COUPLE OF HOURS LATER, I RECIEVE AN EMAIL FROM DADDY SAYING THEY HAVE CANCELLED MY PRODUCT. NOT LONG AFTER THAT I RECIEVE ANOTHER EMAIL FROM GO DADDY REFUNDS SAYING THAT MY REFUND REQUEST HAS NOT BEEN APPROVED. So their solution to my problem was to cancel the default product and also deprive me of the money I had paid for it. Effectively I gave them R3490 for nothing! As a South African consumer my rights have been violated by this American product and they show no respect to consumer. Nor do they respect consumer rights. They have acted selfishly out of greed with no regard my rights and whether I am left satisfied as a customer. They received the money I paid and thereafter said TO HELL WITH ME. Whether the product they sold me is delivering on what it promised they couldn't care less. They did not try to resolve my issue when I raised the problem with them, when I finally decided that I am no longer interested in the product they retain my money, cancelled the product and left me hanging. THESE AMERICAN PRODUCTS SHOULD TRULY BE BANNED FOR DISRESPECTING CONSUMER RIGHT!!! Aggrieved Go Daddy Consumer
0 replies
11 months ago
Exorbitant EXORBITANT MONTHLY INSTALLMENTS CHARGED ON SMALL RETAIL VALUE
I bought a vehicle in 2022 for R399 000, I took a 20% Balloon payment in order to reduce my premiums , however Marquise Finance still charged me R8400 for a 399k vehicle. I have tried to renegotiate a cheaper installments due to affordability but they are not coming to the table. It's it my right as a consumer to negotiate cheaper rates if I can no longer afford due to inflation and rising costs of interest rates?!!!!!
0 replies
12 months ago
Poor administration and service delivery
I am financed with marquis finance and the administration of this finance company is disorganised. At time i think they do it intentionally. I purchased my vehicle in 2022, my debit order date is the 25th and I had never missed a payment. In December 2024, they did not debit my account. When I noticed on the 29th that they had stilled not debited. I tried to contact them without success. It came to the end of the month and still my December in installment was not debited. I waited and left the money in the my account hoping that they will call, or double debit me in the month of January 2025. But they never did!! Calling them was not successful so I just waited them to call me since I cannot reach them. THEY NEVER DID! then suddenly, I received a double debit in the month of March. Without any warning whatsoever, I requested to make an arrangement of R1000 extra over and above my normal installment, they agreed. However they only did that for one month, the following they did not. I do not know what else to do anymore.
295 replies
15 months ago
SANTAM CLAIMS CONSULTANT TASLEEM BESTER DISPLAYS DISMISSIVE AND RUDE TREATMENT TOWARDS A CLAIMANT WHO WAS A VICTIM OF A CRIME.
I have a home and content cover with Sanlam, I have been paying my premiums well and never missed a payment. I recently had an incident where my kids devices(phones) where ****** from our home. I immediately opened a case and blacklisted the devices. I then contacted Santam to have the devices replaced because my kids actually use the tablets and phones for school. My claim was handed over to Consultant named TASLEEM BESTER. Our very first telephone communication did not go well, he hung up on me when i couldn'tprovide me with a reciept for the items and never called back. He was very rude and displayed lack of empathy for my misfortune. When I explained the crime to him he was dismissive, the first thing he asked was for me to tell him my previous insurer and if I'm using to making such cliams to insurances, he then imp**** that the police basically **** when they said they could blacklist my phones for me. Thereafter he demanded that I send him receipts for these items. I explained that I do have boxes for the two tablets because they were purchased in 2024. However the phone is a very old phone and I no longer have the documents for it, the only thing I have is a IMEI number and an invoice which was sent by telkom since at some point. He snapped at me saying that's not good enough and demanded that I do exactly what he says, thereafter he hung up on me and hasn't called me back to date. I have just been a victim of crime, I followed process in terms of reporting the incident. Anyone who has been through this ordeal know how traumatic the experience is. And to be treated in this manner by a Sanlam Agent who is supposed to be supportive and empathetic and understanding. I was basically treated like i am the ******** and was lying about everything! He dismissed everything I tried to explain to him, refuse to listen and cut off communication when I said I simply to not have the receipt for one of the items. Mind you, my contract which I signed with Sanlam does not make any mention of a proof of purchase requirement. I AM BY NO MEANS REQUIRED TO PRODUCE ANY RECIEPTS IN TERMS OF MY CONTRACT, YET THIS AGENT REFUSES TO HELP ME UNLESS I DO!! I AM DISAPPOINTED BECAUSE I AM A LONG STANDING SANLAM CUSTOMER, I have so many policies with Sanlamand have been with them for years. For me to experience such treatment in my hour of need was discouraging. I was hoping my distress caused by losing my property would actually be eased when I reached out to sanlam with my problem. TASLEEM BESTER needs to attend further training on how to deal with customers. He need to be more empathetic and give people the benefit of the doubt because he does not know what they went through. Instead of immediately being dismissive and writing me off a another opportunistic claimant, he can land a ear more and listen to me issue. Regards, Disgruntled client
106 replies
26 months ago
Nightingales Pre-School New Germany, a Day Care that put money were the heart should be. Unfair and prejudicial treatment towards parents without influence.
My experience with Nightingales Preschool in New Germany was the worst I have ever had with a Day Care. The owner of the Day Care Nicky treated parents differently depending on the influence they have. A Member of Parliament had not been paying school fees for 3 years had been allowed all privileges for their children to attend school. She suspended my child who had missed one month payment without notice. She creates fictious invoices and adds ridiculous interest on no existent arrears, thereafter she demands payment and suspend the child without notice if the debt is not acknowledged. She hides behind a so called Partner for all her prejudicial decisions and unfairness. She is the most greedy Day Care owner I have ever come across. she seems sweet at face value but there is no fairness or righteousness in her decision making. She put money before anything including being fair and just. I pray that God shuts that place down for the injustices being done to others. Majority of parents in that Day Care are Africans, she takes advantage of those poor soles and threatens law suits and attorneys for those who do not subscribe to her ridiculous demands. God help us from the Pharaohs of this age...
0 replies
32 months ago
Telkom are ***s who exploit loyal customers who settle their accounts in adavance. They milk customers of monies thet have not right to and make cancellation impossible!!!!
My name is Zimasa Fumba, I am a disgruntled Telkom Customer and I must say Telkom Mobile is the worse network to take a Telkom contract. They ****** who cheat consumer into making prolonged and unnecessary payments towards the contract! I took a cellphone contract in January 2021. I had been a very good payer and hadn't defaulted in my payments. In 2022 June I requested a settlement of the account. And you must know that with Telkom the moment you request a cancellation or settlement, they will do everything in their power to make things tricky and extremely difficult. Firstly, I couldnt cancel the contract in any local store, I had to call Head Office and wait on the line for hours before being attended to(This is the opposite when you're opening a contract because they make things very easy and convinient for you). Anyway, when I finally spoke to an Agent I asked them to guide me on the process of cancelling the contract and fully settling the account. I was informed that I must pay the months remaining on my contract. I asked them to do a calculation and send me an SMS With banking details so that i will effect the payment. The duration of my contract totalled to R9600, once the payment was made i asked them to confirm reciept and effect the cancellation. THEY CONFIRMED THAT THE CANCELLATION WAS DONE AND I OWE TELKOM NOTHING UNTIL THE REMAINDER OF THE CONTRACT. Fast foward a year later June 2023 I am recieving calls from debt collectors about having an outstanding debt which is owed to Telkom. After being harresed by debt collectors and having my name listed on credit bureau I called Telkom. I spoke to Nonduduzo Phungula and her Team Leader whom I asked that tje matter be escalated to, who is unreachable unless he calls me himself Clive Dladla(who hasn't bothered to call me about this issue yet). They are basically denying that I made such a request, whilst the R9600 is on the system, there are no notes ob the system about the cancellation request or reasons why the R9600 was paid. They are demanding references that they never sent me. They are enquirying about confirmation letters which they never sent me. They say they cannot access any recordings unless there is a court order. They are basically saying I am forced pay any amount they tell me and there's nothing I can do about. They are saying I owe them R2000 each month for the remainder of the contract, and because I have no confirmation of cancellation letter they are saying I must pay the amount otherwise I face having a judgement under my name. At this point no one is willing to even listen to anything I have to say without that reference number for the cancellation. The question of why their Agent failed to effect the cancellation or record the request on the system is a ellusive subject that they are not willing to entertain. I AM TIRED OF BEING EXPLOITED MY TELKOM AS A CONSUMER ONLY BECAUSE THEY HAVE THE POWER TO DAMAGE MY NAME ON CREDIT BUREAU. ENOUGH!!!! I did everything right on my side, I paid everything they said I owed them in respect of this contract but they managed to corn me in the end because they have all the cards and they have the upper hand.
56 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)