Refusing to refund two annual hosting packages that wasn’t working

Last year December I took a hosting package with Godaddy. The package was for hosting three Wordpress websites. I had a lot of things going on and only got to designing the first website during January. I published the website over and over again and flush the cache and all the usual, the website keeps giving the same error message equivalent to the normal “coming soon page” I tried everything and contacted the Godaddy Cape Town number, where you speak to people that barely understand English. By their accent’s it seems to me that they are foreigners. So, I eventually cancelled this package online.

I then phoned Godaddy Cape Town again, the lady said yes, I will receive a refund in 5 workings days. So, I took out a second hosting package, without all bells and whistles. In the meantime, I had to phone again, this time another person said that they can’t see anything about a refund, they will send me a link to request a refund. None of these people ever mentioned that Godaddy doesn’t provide a refund or part refund for annual hosting packages.

I know that the norm is that you can not be refunded for an annual domain name, but the same can’t apply for a hosting package, that needs to be active every day, for the full term. So, then I also had problems with the second Godaddy hosting package and cancelled it a few days later and started moving to another web hosting company.

So, two months later I receive two emails on the same day, stating that my requests have been reviewed and according to Godaddy’s policy, they can’t refund me for 2 hosting packages that I have paid for upfront for a year.

Another Godaddy trick is that they offer you discount for a product and then the next year when you renew, it cost you at least twice as much.

Stay away from Godaddy. How is it possible not to refund someone for something that has never worked, to begin with!!!