IV
Izak van der walt
Active since Jul 2020
11
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0
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Reviews
11 reviews13 months ago
Refusing to refund two annual hosting packages that wasn’t working
Last year December I took a hosting package with Godaddy. The package was for hosting three Wordpress websites. I had a lot of things going on and only got to designing the first website during January. I published the website over and over again and flush the cache and all the usual, the website keeps giving the same error message equivalent to the normal “coming soon page” I tried everything and contacted the Godaddy Cape Town number, where you speak to people that barely understand English. By their accent’s it seems to me that they are foreigners. So, I eventually cancelled this package online. I then phoned Godaddy Cape Town again, the lady said yes, I will receive a refund in 5 workings days. So, I took out a second hosting package, without all bells and whistles. In the meantime, I had to phone again, this time another person said that they can’t see anything about a refund, they will send me a link to request a refund. None of these people ever mentioned that Godaddy doesn’t provide a refund or part refund for annual hosting packages. I know that the norm is that you can not be refunded for an annual domain name, but the same can’t apply for a hosting package, that needs to be active every day, for the full term. So, then I also had problems with the second Godaddy hosting package and cancelled it a few days later and started moving to another web hosting company. So, two months later I receive two emails on the same day, stating that my requests have been reviewed and according to Godaddy’s policy, they can’t refund me for 2 hosting packages that I have paid for upfront for a year. Another Godaddy trick is that they offer you discount for a product and then the next year when you renew, it cost you at least twice as much. Stay away from Godaddy. How is it possible not to refund someone for something that has never worked, to begin with!!!
0 replies
19 months ago
FinesSA. 12 Weeks since I have paid them, but no proof that the municipality has received payment
I have paid my fine via FinesSA and has apparently received a R 100.00 discount for my fine from Emakhazeni/Belfast municipality. The problem is that FinesSA apparently takes between 8 to 12 weeks to "clear"/allocate your fine, with the municipality. It has already been 12 weeks since I have paid FinesSA. FinesSA provided me with a proof of payment that I have paid them. But, FinesSA could still not provide me with the proof that they have paid the municipality, after their maximum allocation time of 12 weeks. So, you decide if you want to use them.
0 replies
29 months ago
Mweb – charged for services after fibre product has been cancelled!!!!
We ordered fibre from Mweb and it took 3 weeks, before I received an SMS confirming that fibre is active. We then rather got fibre from MTN and cancelled the fibre order with Mweb, before the alleged activation. The order and product has been cancelled since. Mweb has however invoiced me for 2 months of fibre for a cancelled/non-active product. Account 66322627
146 replies
30 months ago
Webafrica Metrofibre no active Fibre
Last year I switched to Webafrica after being with Afrihost for a long time. Afrihost didn’t bother reporting my faulty line last year and left me without fibre for more than 2 weeks. I then moved to Webafrica and they got me up and running within 2 or 3 days with Fibre. I thought this Webafrica looked like a good ISP. So, earlier this year I also wanted to move my VOIP service to Webafrica. Webafrica couldn’t manage to transfer the VOIP, because after I sent them all the details from Switchtell, they kept on sending the wrong account number. This was the official last answer from Switchtell, so I aborted the VOIP porting to Webafrica and cancelled the VOIP with Webafrica and Switchtell, all together! So, the fibre line seems to be working okay, with occasional buffering when we watch Disney, which was disappointing. We had a long outage during August, because apparently, the municipality damaged the fibre lines in our area. October hits and a very long story short: we had no fibre for more than 2 weeks (some days we had some internet for a couple of hours), because of the Webafrica support that didn’t send out a technician. Instead, they wanted proof that the internet was off in the form of photos of the router and the fibre box etc. During this time (to their defense) Webafrica was changing their support to looks like only WhatsApp. It was some connector issue and my fibre was re-directed and that means that you are without fibre again, for up to a maximum of 72 hours, as the fibre line needs to be activated again!!!! (Now in November they want to send technicians all the time) Anyway, whatever Webafrica’s reasons, I send through a cancellation to change directly to Metrofibre, as I had enough off all these stories. To my knowledge, Metrofibre is the only fibre provider and also a registered ISP. So, if you want fibre and your area has coverage with Metrofibre, rather go that route. You eliminate all these middleman problems. If I knew at the time that I could go directly to Metrofibre I would have taken that route. So, I informed Metrofibre that the cancellation with Webafrica is pending and I must do my 30 days’ time as a penalty month and according to the Webafrica website , my cancellation will only be on 30 November or 01 December. Metrofibre sales asked me when I like to change directly to them and I said, it needs to be 1 November as 1 December won’t work for me (Another maximum of 72 hours without fibre, while the line gets reactivated because of the move between Webafrica and Metrofibre.) Due to work and multiple other commitments, I just cannot be without fibre at the end of November again. The Metrofibre sales assured me everything was in place for installation on 1 November and a new dedicated Metrofibre router was delivered by Metrofibre on 1 November. So, what I thought was the end to my fibre problems, were just the beginning. We have once again been without fibre since 1 November, because Webafrica holds the line hostage after agreeing that they will release the line on 1 November (this is according to Metrofibre). Now, Webafrica keeps on sending technicians who can not fix the line, for whatever reason. Today Webafrica sent me a report showing the line is active on the Metrofibre network. I don’t know who to believe anymore. Metrofibre says it is Webafrica and the other way around. The bottom line is that I have paid Webafrica for the month of November and I haven’t had any “working fibre” since 1 November and I also can not be without fibre during another re-registration or re-routing or whatever, they want to call the fibre outage (fibre shedding!). I suggested to Webafrica to keep the money for the month and just release the line early and everyone will be happy. But instead, the blame game just continues – it is truly very unprofessional for both Webafrica and Metrofibre. So, here is my prediction: Webafrica will keep on sending technicians to my house during November and I will still be without fibre for the whole of November and maybe if I am lucky, somewhere during the first week of December I might or might not have fibre with Metrofibre after another activation of the line. I tried to give both sides of the story, but no matter who is wrong or right between Webafrica and Metrofibre – the “service” light on the router is not green and I have paid for fibre for the whole month. So no device in my house can access the actual internet – the line might be active or not up to the router, but the actual internet can not flow from the router to any electronic device (being a little sarcastic now)
73 replies
30 months ago
Metrofibre & Webafrica poor fibre service in Pretoria
Metrofibre Webafrica poor fibre service in Pretoria Our internet has been down since last Monday 12h30 (more than a week now). Webafrica collects the money from my account and Metrofibre provides the infrastructure for the internet. Webafrica rarely knows that the internet is down in our area and the Metrofibre outage map, hasn’t once shown our specific residential area as having no internet! I have been with Webafrica since last year, what a disappointment, I don’t even try to contact them anymore. Our fibre came on last Thursday and has been on and off since then. On Sunday morning (yesterday) when we woke up, our fibre was done and came on much later. This morning we woke up without internet again and it hasn’t been on, for the whole of Monday and still isn’t on. I have restarted the router several times as well, but nothing has changed. I see that at least today Metrofibre’s outage map indicates that a nearby area doesn’t have any internet, but our area still doesn’t feature as an outage. The Metrofibre support does reply, by saying that the technicians/engineers are on site, and they will keep me informed, but I haven’t once been kept up to date. Some Metrofibre agents refer to technicians and others refer to the word engineers. We had several internet problems since we have moved to Metrofibre. Less than two months ago, we also had an outage for more than a day, but this time it is really bad! I haven’t received any explanation of what is going on or what is causing the problem. Explain to me what is going on, if you can not explain, then I assume that you don’t know what you are doing, don’t give me the same standard reply all the time! Disappointed Webafrica & Metrofibre customer, thanks for nothing (no Fibre internet).
131 replies
36 months ago
Medgap – “Seamless” Claims process doesn't seem to be seamless to me
I got myself Gapcover from Medgap (underwritten by GuardRisk) some years ago and have never claimed from Gapcover before. (Medgap itself isn't registered on Hellopeter) What I thought is going to be a “Seamless” claim process, is not. It turns out that not even a direct payment to the hospital for the amount of R 30,000.00, qualifies to be refunded in a short amount of time. The original literature stated that if you are a member of Bonitas or Medgap, a Medgap member qualifies for the seamless process, whereby a Medgap member isn’t involved in the claim process. You are supposed to give authorization for your information to be shared between Bonitas and Medgap, before you can qualify for the seamless process. That was the main reason why I have chosen Medgap, in the first place. I am confused about the Medgap claim process: - I have sent proof of payment of the above-mentioned R 30,000.00 to the claims email address reflected on the new policy document I received during 2023, after upgrading my medical aid plan. I was under the impression that I am still opted in, for the seamless claim process and have sent the proof of payment as a courtesy notification. - My proof of payment was then forwarded to another email address and fortunately, I was copied in on that email correspondence. - Eventually, four days later, a claims Assessor from “Admed” whoever that is, send me an email about the seamless process again, stating that the claim will eventually start, once the claim is finalized by the medical aid. So, I am assuming that this is confirmation that I am still registered for the seamless process. - Two days after sending through my proof of payment, I remembered that I have also chosen our Bonitas medical aid Broker, as a broker for Medgap. So, I send my broker an email, requesting help with the claim, as at that stage no one from Medgap has rep**** to my claim email. The correspondence that the broker received from Medgap, indicated a manual claim process again. Medgap gave our broker a manual claim form “dated as claims for the 2022 year” and stated that whenever Bonitas send the statement for the month of May, which is somewhere in June, then only can I complete this manual claim form. - The claim is for a shortfall on an internal prosthesis for my wife. I never thought I will refer to SARS as a good example, but even SARS refunds you between 48 – 72 hours. In my mind, a seamless process would definitely all be done online and you as the member or insured don't have to complete any forms and your refund must be paid to you within 5 - 7 working days. I accept that you must as the claimant must at least upload the proof of payment. Now I have to wait for the Bonitas statement before the claim can be lodged. The other problem is that the Bonitas statement doesn't reflect any hospital expenses paid by yourself, that aren't covered by care programs. My wife was treated under a Bonitas care program and the people from Ampath came to inform my wife about their invoice for blood tests from the previous day, less than 24 hours after she had the actual operation. Those invoices from Ampath won't be reflected on any Bonitas statement, so it seems to me that you won't be able to claim any medical expenses if it doesn't appear on your medical aid statement???
316 replies
39 months ago
Think of people with disabilities when delivering their medicine. Pharmacy Direct Deliveries for Bonitas.
People use Pharmacy Direct because they are forced to do so by Bonitas and/or people who are disabled or semi-disabled and needed their medicine delivered to their doors. Some patients like my wife need special medicine that must be kept cool, otherwise, the medicine becomes useless, so yes Pharmacy Direct does pack her medicine in special coolers, which is great. The problem is that my wife has been diagnosed with MS in 2016, which is a very serious muscular disease, that negatively effecting any muscle and nerve in the Body, at any time. Her MS got a lot worse during the last month and my wife can’t walk on uneven surfaces anymore (even with crutches). Personally, I still think that if Bonitas took the time to put the new generation MS medicine on their special “formulary list” my wife’s MS would not have been so bad by now. The last message that I got from our broker is that we need to upgrade to the most expensive medical aid plan before the new generation of medicine will be approved by Bonitas. I obviously can not afford the most expensive plan, otherwise, I would have upgraded a long time ago! My wife can not work and I can not even afford all the other medical-related things, never mind upgrading our medical aid plan! But Bonitas still refuses to approve my wife’s new MS prescription medicine, prescribed by a world-class specialist, practicing at the Life Groenkloof hospital. This new generation MS medicine is cheaper than her current MS medicine, but somehow that doesn’t count any points – I still can’t find the logic in that reasoning. The point is, that my wife can not walk to the gate anymore, to fetch her very expensive MS medicine from the Pharmacy Direct driver. I have registered on the Pharmacy Direct website, where clients can now edit their delivery instructions. During January 2023, I specifically changed the delivery times, so that when I am home, I can receive the medicine delivery from the Pharmacy Direct driver myself. Guess what, today the driver got here an hour and a half before the new scheduled time, so I was still at work. The driver phoned my wife which is nice, and my wife told him that we have changed the delivery times because her disease got too bad and he must please come back later. The driver didn’t return. Please sort out your logistics or communication problems, so that my wife and every sick person can get their medicine when needed. Otherwise make arrangements with local Pharmacies or Hospitals, so that patients can go and pick up the medicine when it fits into their plans or according to their lives. Or get a family member to pick it up on their behalf. Otherwise, most Pharmacies, especially the smaller ones; in our area does regular deliveries, without any problems.
168 replies
43 months ago
Be very careful when buying a car from Webuycars
We urgently had to buy a car, for my son in 2019, because my wife’s Multiple Sclerosis (MS) suddenly got very bad and she therefore could no longer drive my son to school. She had an accident because her right leg stopped responding (MS), therefore we needed to get a car for my son urgently. We heard many positive reviews about Webuycars for some time and decided to buy a car from Webuycars. We have also referred many people to Webuycars before. We bought a car for my son for R 32,950 and as at 31082022, we have spent another R 58,242.68 on the car, but this car is still cutting out and having some issues. The car has basically been rebuilt, except for some minor things. The engine had to be overhauled, new clutch, new Cv Joints, clutch, tyres, etc. The R 58,242.68 over and the above the original cost price; represents only the invoices that I could find, some cash invoices were lost. This review is to apologize to all the people, that I have referred Webuycars to in the past; I am very sorry about that. I did send through my complaint to Webuycars, during August already. The Webuycars consultant, requested all the invoices that we have spent on repairs. I send them all the invoices shortly after the request. The Webuycars consultant, said that a complaint typically takes 4 to 5 working days. Two weeks later still no answer and the consultant answered, by saying; that it took a long time to get all the paperwork. Another 3 weeks later and I have send the Webuycars consultant an email stating that I will be uploading a complaint to Hellopeter and this time I received no response. There is a saying that when you don’t answer, it also suggests an answer! Webuycars is registered with Miosa, the ombudsman for the car industry. If you are fortunate enough to get feedback about your complaint; you can submit your complaint to Miosa. In general, I will advise everyone buying a secondhand car in South Africa; to take the following people with you: 1. A mechanic, to make sure that the car’s engine is in good condition and to ensure that the car is not leaking any oil. 2. A suspension specialist to ensure that the car hasn’t been in any serious accident/s before 3. A panel beater and spray painter, also to ensure that the car hasn’t been in any serious accidents 4. Check that car’s tyres have run down evenly, if not; it could also indicate that the car has been in a serious accident. 5. Obtain a list of the minimum requirements to get a car registered for a roadworthy. Take the checklist with you; when you go shopping for a car. Check all those things on the list, for every car you are interested in, or get someone else to do it for you (mechanic, panel beater & spray painter, suspension specialist etc). This is your best chance to buy a car in a reasonable condition. Remember, that your chances are very slim that you will buy a car and not have to spent extra money on fixing minor things, but you must not have to rebuilt the car. A reasonable maximum amount to spend extra on a secondhand car, is about R 20,000 (this amount will obviously differ depending on the type of car you are interested in). Some cars's spare parts are very expensive, and some are a lot cheaper.
133 replies
57 months ago
Platter for 4 - 01/08/2021
We love the fish from Fishaways, but the last 3 years or so; the fish just got smaller and smaller and the price just kept on increasing. Today we bought a platter for 4 and as far as I can remember, we could normally switch the rice with chips and that is what we normally do with the other items on the Fishaways menu (my son and I don’t like rice). Today the lady at the till said (while looking outside at a man) that we cannot switch the rice with chips anymore; but more than one of the items on the menu still states “rice or chips”. Anyway, we are 3 adults, so I figured that a platter for 4; would be more than enough for 3 adults and how much rice, could there actually be! Surprise, surprise when we got home (the package was sealed), more than three quarters of the box was filled with that yellow rice. The 4 pieces of very thin fish were buried under all the rice. The amount of chips is not even enough for 3 people. My wife and the dog normally eat the rice. Neither the dog nor my wife wanted to eat the yellow rice, my wife said it taste strange and the dog just smelled the rice and walked away. After my son ate his fish and the small amount of chips, he asked “where is the main course?”. I will never buy a platter for 4 again and Fishaways should rather call it a “rice platter”. People buy fish from Fishaways for the fish and the main ingredient cannot be rice or any other item. Needless to say, we made sandwiches after paying R 199.90 for a box of mainly rice, because we were still hungry – what a disappointment!
0 replies
66 months ago
Makro Wonderdoom terrible online shopping experience
Makro Wonderboom – Bad online shopping experience Beginning July 2020, I decided to try the online shopping function of Makro, specifically Makro Wonderboom, seeing that it is lockdown and my wife having comorbidities and in an attempt to avoid as much people as possible. I decided just to test their service and only bought a few items, the total value of the online purchase was less than a R 1,000.00. Because it was still a high level of lockdown, I even decided that I would opt for the self-collection option and not even ask for the delivery. I placed the order over a weekend and the next week sometime someone phoned me from Makro, informing me that some of the items that was available during my online purchase, is not available anymore and that they will refund me for those items. The refund due and still outstanding till today is just over R 200.00. The irony of the whole order is that the items that were not supplied were bulk items that are freely available in Makro as individual items – so the solution is obviously just to put the individual items into a bag to make up the equivalent of the order. It was a tray of Handy Andy and the other items, were 3 bags of big Simba Chips. I went home after collecting the rest of the order and halfway home I decided to turn around and just go into the Makro shop (the collection point is separate on the outside of the store) and check that the individual items were actually available in the isles and they were. The second problem is that apparently the branch could not refund me and the refund will be coming from the head office, earlier this week I eventually received an email stating that my refund has been processed ( basically four months later), but the actual refund still doesn’t appear in my account. Makro was truly a disappointing online shopping experience, before the lockdown I bough stuff from America and it was delivered at my house, in 5 days time!
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
9 (81.81818181818181%)