Lack of empathy and professionalism.

I had high hopes for my trip to Baleia Azul Luxury Tent No. 7, booked through Go Bundu, but unfortunately, circumstances beyond my control made it impossible to proceed with the vacation. As two female solo travelers, we were scheduled to travel through areas in Mozambique experiencing significant political instability and unrest. Our safety was our top priority, and arriving so soon after the civil unrest was simply not feasible.

Despite the seriousness of the situation, both Baleia Azul Luxury Tent No. 7 and Go Bundu refused to provide a full refund, deducting 30% of our payment. This felt disheartening, especially as the political unrest and safety concerns were well-documented and entirely beyond our control.

To make matters worse, the refund process took over a week, during which we were pressured to proceed with our travel plans despite ongoing reports of protests and evacuations. The transport company we booked with, by contrast, refunded us fully and immediately, acknowledging the gravity of the situation and the partial border closures.

As someone who operates in the hospitality industry myself, I prioritize my guests’ safety and would never penalize them for unforeseen circumstances like these. It’s deeply disappointing that Baleia Azul Luxury Tent No. 7 and Go Bundu failed to show the same understanding.

This experience has left a bitter taste in my mouth, and I will not be visiting their venue or Mozambique again. It’s unfortunate that such a promising vacation was overshadowed by a lack of empathy and professionalism.