MM
Mary M
Active since Apr 2018
33
Reviews
0
Industries
Reviews
33 reviews7 months ago
Unjust Charge of R4,600 Despite Platinum Cover – Vehicle MB87CFGP
My partner hired a car from Hertz OR Tambo on their monthly rental package. We returned one of the vehicles after experiencing a tyre puncture. We had Platinum Cover, which includes tyre and windscreen cover, yet we were later charged R4,600 on his credit card. I have tried to contact the claims representative, Sibongile, without success. I completed a damage report, which clearly stated that the tyre was flat when I wanted to drive the car. No further damage was mentioned to us upon return of the vehicle. However, when I later spoke to one of the consultants, I was informed of additional damage that had never been communicated to us at the time of return. We need clarity on this matter, as we have not received any answers to date. Our vehicle registration was MB87CFGP.
0 replies
11 months ago
Nightmare experince with Nu Wagon
I took my car in for a front bumper repair in March 2025 through my insurance company. At some point, I was paid out by insurance and informed that I could choose my own service provider. Nu Wagon then told me they had already stripped my vehicle and were willing to continue the work, as they had already quoted my insurer. They kept my vehicle for over a month, during which I received continuous SMS updates saying the car was going through various stages of repair. When it reached the two-month mark, I called to ask if my car would be ready by the following Monday. CJ told me he would follow up and call me back—but not once did anyone return my calls. I was the one who had to keep following up. Eventually, I was asked to come in for a meeting. When I arrived, the floor manager told me they had underquoted and could no longer proceed with the repair. This was after they’d had my car for two months and had sent me multiple texts implying that repairs were actively happening. When I requested a refund, it took them another three weeks to process it. I had to ask my partner to accompany me because they weren't taking me seriously and were rude to me throughout the process. I finally picked up my car last Friday. The battery was dead, the alternator wasn’t working, and the radio was also not working. When I originally dropped off the car—one I’ve owned for three years—the only issue was the front bumper. Nothing else. I wouldn’t recommend these panel beaters to anyone. The whole experience was a nightmare.
0 replies
11 months ago
Nuwagon is a disgrace.
My experience with them was appalling, and I’m genuinely shocked that insurance companies still work with them. After they kept my car for two months, I demanded it back—only to discover that they hadn’t even touched it, despite me having paid a deposit. Throughout that time, I received multiple SMS updates claiming that my car was being painted, assembled, and progressing through various stages. In reality, absolutely nothing had been done. When I arrived to follow up in person, they casually told me they had quoted me incorrectly. Both Nuwagon and Naked Insurance have proven to be completely unreliable—an absolute joke. I was promised a refund, and two weeks later, I still haven’t received it. My car initially went in with just body damage. When I got it back today, the battery was completely drained. I had to take it to a battery centre, where I was told that the alternator wasn’t working either. After reading multiple negative reviews about ****** parts, I’m now led to believe this may be the case with my vehicle as well. I am escalating this matter to the Ombudsman and taking it to the Small Claims Court. The manager is rude and ******. Last week, as a Black woman, I went there alone and was treated with utter disrespect. Today, I returned with my white partner, and suddenly the attitude changed—Tasha, a staff member, was extremely pleasant to him. The difference in treatment was stark and disgusting. There is zero accountability or empathy, and their customer service is appalling. One of their own employees even warned me not to trust the floor manager, describing him as a "skelem" and admitting they often take advantage of customers. Do not take your car to these people under any circumstances. As for the insurance companies still working with them—it's clear someone must be benefiting from kickbacks. With all the terrible reviews out there, it’s baffling that they’re still being contracted.
0 replies
12 months ago
Disappointing Service from Naked
I am extremely disappointed with my insurer. I was initially informed that I had car hire cover for up to 60 days. However, after just three weeks, I was told to return the rental vehicle—even though my own car is still not ready at the repair center. This has caused a major inconvenience and has left me stranded. I have been paying my insurance premiums every month without fail and have never made a claim before. This experience has been deeply frustrating and disappointing.
58 replies
13 months ago
FNBLife Policy Reinstatement Blunder by Lesego
On 26 February 2025, I spoke to Lesego from your Life Insurance department, who assured me that my life insurance policy had been reinstated. However, the debit order did not go off this month, and I received an SMS stating that my policy had lapsed. At the time, I was in the Netherlands and wasn’t roaming, so I couldn’t take calls. I asked Lesego to transfer me to someone capable of assisting me, but he refused and did not help me. As it stands, my life insurance policy is still not visible in my profile.
159 replies
14 months ago
I recently reached out to King Price Insurance for a consultation and was contacted immediately, which I truly appreciated
I recently reached out to King Price Insurance for a consultation and was contacted immediately, which I truly appreciated. The consultant who assisted me was professional, patient, and maintained a calm, soothing tone—something I found particularly impressive given that it was 6 AM. She was able to read the situation perfectly, ensuring that the conversation was clear and efficient without feeling rushed or overwhelming. Her ability to keep a pleasant and composed demeanor at such an early hour made the experience seamless and stress-free. If this level of service is a reflection of King Price’s overall approach, then they certainly understand the value of customer experience. Based on this interaction, I would highly recommend them for their professionalism and attentiveness.
53 replies
17 months ago
Lack of empathy and professionalism.
I had high hopes for my trip to Baleia Azul Luxury Tent No. 7, booked through Go Bundu, but unfortunately, circumstances beyond my control made it impossible to proceed with the vacation. As two female solo travelers, we were scheduled to travel through areas in Mozambique experiencing significant political instability and unrest. Our safety was our top priority, and arriving so soon after the civil unrest was simply not feasible. Despite the seriousness of the situation, both Baleia Azul Luxury Tent No. 7 and Go Bundu refused to provide a full refund, deducting 30% of our payment. This felt disheartening, especially as the political unrest and safety concerns were well-documented and entirely beyond our control. To make matters worse, the refund process took over a week, during which we were pressured to proceed with our travel plans despite ongoing reports of protests and evacuations. The transport company we booked with, by contrast, refunded us fully and immediately, acknowledging the gravity of the situation and the partial border closures. As someone who operates in the hospitality industry myself, I prioritize my guests’ safety and would never penalize them for unforeseen circumstances like these. It’s deeply disappointing that Baleia Azul Luxury Tent No. 7 and Go Bundu failed to show the same understanding. This experience has left a bitter taste in my mouth, and I will not be visiting their venue or Mozambique again. It’s unfortunate that such a promising vacation was overshadowed by a lack of empathy and professionalism.
0 replies
21 months ago
unacceptable insurance
King Price really is a terrible insurance company. This is the second time we’ve had a problem at our residence with water. I have a burst geyser; I logged a claim on the 16th of July, and to date, the issue hasn’t been dealt with. Water is leaking from my roof. In November 2023, they sent inexperienced plumbers to my house who attempted to fix a burst pipe and made the issue worse. Why do we pay money each month for insurance when all it brings is anxiety and high bills? My insurance is not giving me peace of mind. King Price, I am so disappointed again.
56 replies
21 months ago
Exceptional products and service
I am thrilled to share my experience with Essentially Natural! I've placed three orders with them, and each time, they have exceeded my expectations. Their packages always arrive with a cute little surprise and a thoughtful note stating who lovingly packaged the order. On one occasion, I placed an incorrect order, and when I emailed them, they rectified it immediately. Before I even paid the difference, my friend had already received her package. Their service is incredibly efficient; in Cape Town, orders are received the same day, and in Johannesburg, they arrive as soon as possible. I am so happy with their exceptional service and highly recommend Essentially Natural for all your natural teas, oils, and their extensive range of products.
0 replies
21 months ago
Harrasment for a long paid up account even though I've sent them my settlement letter
I previously had debt with Cell C, which I settled in June 2023 with CSS Solutions and received a settlement letter. In July 2024, a company called Nimble started calling and borderline harassing me about this debt. They asked for the settlement letter, which I sent them three times. I was told they would close the account, only to still receive calls and statements from them about the Cell C Wi-Fi account. Their consultants are rude, desperate, and money-seeking, causing me emotional distress and anxiety. This matter was dead and buried, and Cell C should stop selling our names to these hyenas that would do anything for a quick buck. If they do not stop calling me, I shall report them to the ombudsman.
58 replies
Review Distribution
5 Star
4 (12.121212121212121%)
4 Star
1 (3.0303030303030303%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
27 (81.81818181818181%)