Extremely Disappointing Service Experience at Godrich Toyota

I am writing to express my complete disappointment with the level of service I received during our recent visit to Godrich Toyota.

We sent our Toyota Quantum in for a repair/check-up, during which it was identified that the wheel bearings needed replacement. What should have been a straightforward repair turned into a frustrating and unnecessarily prolonged experience, taking close to a week and a half to complete.

From the start, communication was severely lacking. I had to personally follow up just to get an update, as no one from the dealership took the initiative to keep me informed. When I eventually made contact, I was told by the Service Manager that the bearings initially ordered were incorrect and had to be sent back, causing further delays. While mistakes can happen, the lack of proactive communication and accountability is unacceptable.

After this, I was promised by the Service Manager that I would receive an update regarding the correct parts and an expected completion date. Once again, no one followed through. Two days passed with no feedback, forcing me to call again on a Saturday, only to be told that both the service manager and service advisor were unavailable. This left me with zero clarity on the status of my vehicle.

I then had to wait until the following Monday to get any answers. When I finally spoke to the service manager, the matter was handled in a very dismissive manner. I was simply told that the vehicle would be ready that same day — with no apology, no acknowledgment of the delays, and no sense of accountability.

Later that day, I received a call confirming that the vehicle was ready for collection and that the invoice had been sent. Once again, there was no apology or any attempt to address the poor service experience.

Overall, I am extremely disappointed in how this situation was handled. The lack of communication, poor customer service, and complete absence of professionalism and accountability are unacceptable. This experience has significantly impacted my perception of Godrich Toyota, and I would not recommend their services based on how this matter was managed.