SV
Shanks V
Active since Sep 2015
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Extremely Disappointing Service Experience at Godrich Toyota
I am writing to express my complete disappointment with the level of service I received during our recent visit to Godrich Toyota. We sent our Toyota Quantum in for a repair/check-up, during which it was identified that the wheel bearings needed replacement. What should have been a straightforward repair turned into a frustrating and unnecessarily prolonged experience, taking close to a week and a half to complete. From the start, communication was severely lacking. I had to personally follow up just to get an update, as no one from the dealership took the initiative to keep me informed. When I eventually made contact, I was told by the Service Manager that the bearings initially ordered were incorrect and had to be sent back, causing further delays. While mistakes can happen, the lack of proactive communication and accountability is unacceptable. After this, I was promised by the Service Manager that I would receive an update regarding the correct parts and an expected completion date. Once again, no one followed through. Two days passed with no feedback, forcing me to call again on a Saturday, only to be told that both the service manager and service advisor were unavailable. This left me with zero clarity on the status of my vehicle. I then had to wait until the following Monday to get any answers. When I finally spoke to the service manager, the matter was handled in a very dismissive manner. I was simply told that the vehicle would be ready that same day — with no apology, no acknowledgment of the delays, and no sense of accountability. Later that day, I received a call confirming that the vehicle was ready for collection and that the invoice had been sent. Once again, there was no apology or any attempt to address the poor service experience. Overall, I am extremely disappointed in how this situation was handled. The lack of communication, poor customer service, and complete absence of professionalism and accountability are unacceptable. This experience has significantly impacted my perception of Godrich Toyota, and I would not recommend their services based on how this matter was managed.
0 replies
77 months ago
Unresolved Claim
Dial Direct's Value Added Product's department has the worst response time ever, if any. I have been waiting for them to respond to a quote sent through by Tiger Wheel and Tyre for a single Tire! I called to follow up and they told me it takes them up to 48 working hours to respond to a claim and this was 3 working days after the quote was sent through! Today is already 5 days later and still no response. I have tried calling there call centre again today and I have been holding for about an hour, after getting through the prompt options, with no one picking up! I even sent a mail only to receive a blank automated response! I regret ever taking up the cover!
3 replies
100 months ago
Excellent Service
MiWay is very professional and efficient. They practically offered me the best deal and also gave me the best service experience!
1 reply
100 months ago
Worst experience!
Cell C has the most cunning contract deals one could ever come across! I just had the worst experience! I recently accepted a deal over the phone for what was supposed to be a fixed R 299 deal for 40Gigs of data only to find out when the debit order went through, they charged me R 799. I immediately logged a case with them and requested the call recording between me and the consultant, as I am very confident I repeatedly asked the guy if I would only be paying the R 299 and nothing more, and he confirmed. Now I have to sit and wait for the case to be resolved while they continue to charge me R 500 more than what was agreed. How deceitful is that?!
1 reply
113 months ago
Poor Service Delivery
<p>I'm really dissapointed in PG Glass for their terrible service delivery. I have been battling to get them out at our Store "Cash Crusaders Pretoria CBD" to replace or glass and every time we call to get them out, a lady by the name Anne-Marie usally assures me that the guy is already on his way to us and should be there shortly. Hours will pass and I'd still be waiting. When I call again for a follow up, they then inform me that they will send the guy again tomorrow morning, and this has been the case for the past three weeks!!!</p> <p>If you thinking of replacing your glass, don't make the mistake of contacting PG Glass to do it. It will never get done! And if it does get sorted, it will be after a lot of unhappy calls.</p>
1 reply
131 months ago
Exellent service
All my expectations were met and I was assisted with efficiency and she sounded energetic.
1 reply
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)