Utterly poor service delivery

Our reply refer to reply on Anja review below

  Anja C | 29 May 2024 at 4:13pmStatus: UnrepliedChannel: HellopeterVery bad serviceSome issues that occured while planning my wedding with God's Gift Events: When I enquired about the venue I was sent menus and qoutes with spesific items on. When we did our first visit we were ensured all menus were still valid. After we paid the deposit the menu option changed without communication. The venue owner Caro simply said the menu is allowed to change.
This was clearly stated in the schedule of Costs that was accepted by the bridal party. 


 Only after a long fight did she agree to give us what was originally on the menu options.
We committed from the very 1st conversation to try to accommodate you. There was no "long fight". 




 Before we booked the venue I sent a picture of decor and asked if it is included in the decor range. Caro insured me the items are included. When I asked for the items as part of my decor she quoted me extra. I later asked for the qoute te be removed as she already said it was part of the decor range.
Kindly note that you was informed from the very 1st communication that it was not included. You send a picture of the cake stand with one geometric as inspiration. 






 Coincidentally, one of the items apparently got lost on the night of the wedding and we were charged a significant amount to replace it. 
This was already mentioned to your dad Bertie on the evening.  

I asked Caro that all flower arrangement and planning not be discussed in front of the groom as it forms part of the first look. She did however discuss it in person with the the groom.
No detail around the flower arrangement was discussed.  I innocently made a reference to the flower crown quote during one of our site meetings. No detail was mentioned. 
When we called her out about it she said we are being impossible and the words bridal baby breath flower crown doesn't mean anything. After I requested the flower crown I waited 72 days for a quotation, following up several times without any response or explanation as to why I'm not receiving a qoute. 



Requested on the 29 the of January 2024 answer expected on the 31 st of January  2024. 2 days later 
When discussing setup of tables we were told multiple times we are not allowed a certain setup, even though it's on her website photos.


Full explanation was given why the particular setup can unfortunately not work with your Streetfood menu option. 
 We eventually had to go to the venue in order for her to give us the setup we wanted. I booked a 60 minute wedding planning session on the website and was chased away after 30mins because another couple showd up at the same time and was waiting for 30mins. 
Your booking was for 30 min. The next bridal couple arrived  for their appointment but waited patiently at the chapel for us to complete your meeting. You were never chased away at any time. 







I asked Caro four separate times on WhatsApp if there are champagne glasses in the guest house where we will get ready (we are not allowed to see the guest house beforehand) she simply said that she is talking to a lot of brides and doesn't answer questions that are obvious. Her whole tone throughout the wedding planning was rude
 Her communication skills are bad, she never answers a question directly.
The tone was unfortunately set by you and Franco right from the " ITALIAN KISSES" issue. We tried our best to remain professional, but the straw that broke the camels back was Franco's voice note shouting and insulting the wedding coordinator.  However you did say in your google review that despite all the above that the evening ran smoothly and it was "magical" .
A Full copy of the WhatsApp group chat history is available to any one on request. 






Issues we had on the wedding day: My bouquet looked like a bunch of flowers bought at a supermarket.


Definitely not a "Super market " bouquet. Unfortunately colours on photo showed up differently.  They were white and peach.
 Not the same as my inspo picture at all. We had to redo the bouquet the morning of the wedding, rearrange all the flowers and cut the stems. 



The bathrooms did not have water, we had to ask for it to be fixed. 
Do not understand why this is mentioned, it was fixed within minutes. The pump Unfortunately kicked off before or after loadshedding and simply had to be restarted. 
We were qouted a golf cart to drive guests to the bathroom that's very far away. Instead we got a woman in a car, but she was never by her car and guests didn't know where to look for her so everyone had to walk.
You were quoted a T Uber never a Golf cart.  She was available at all time at the Pergola area. Certainly you cannot expect her to sit in the car the whole evening




 One of my guests plate was dirty and had to go ask for a clean plate before dinner was served. 
The reception were held outside completely unprotected from the elements in the forest, unfortunately the trees do let tree gum down as well ad birds do fly over. We replaced it in seconds. 
After the wedding day I asked Caro not to use photos of any of my personal decor on her social media platforms for marketing. 
The photos was taken by God’s Gift and on God's Gift premises. We therefore hold the legal rights to the photos. No faces was published. You did however give verbal concent infront of witnesses to a posed photo of the bridal couple at the ceremony and for it to be used on social media. 
She simply just ignored all my messages after the wedding, and posted my wedding photos on Facebook, then blocked my comments. 
Up to date she did not pay back the R1500 breakage deposit. Overall the day was still magical, would have just preferred better customer service.
We gave you the opportunity to replace the missing items before we issued the final statement. Unfortunately we never received regarding this despite numerous requests.


On Mon, 22 Apr 2024, 12:31 God's Gift Events, <godsgiftevents@gmail.com> wrote:Chat history is attached as "WhatsApp Chat with Anja & Franco 20 April 2024 " file to this email.