Poor service : Delayed Coin Release and Lack of Communication

I am writing to formally raise a complaint regarding the ongoing delay in releasing and selling my coin purchased through your company. It has now been over two months since I completed and submitted all required forms, and despite multiple follow-ups via email, no meaningful progress has been made.

I have clearly stated my request to have my coin released from safe custody and sold, yet the communication from Lelanie has been consistently passive and unhelpful. Emails are read with no proper feedback, and promises made have not been fulfilled. This lack of urgency and inconsistency has created serious concern about the reliability of your processes.

At this point, the prolonged delay and poor communication raise the question of whether Gold for Life is operating transparently. If customers are unable to access what they have purchased or receive timely support, this becomes a serious red flag that needs to be addressed. If this issue is not resolved promptly, it may leave customers with no choice but to warn others about their experiences.

I request immediate action to release my coin and finalise the sale without further delay. Please provide a clear timeline, written confirmation, and a responsible person who will ensure this matter is handled properly.

I expect a prompt response