KM
Koketso M
Active since Feb 2019
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Gold for Life and The Scoin Shop Poor Communication and struggling with claim payout
I made a claim last year in August 2025 and to this day I still have not been paid.I spoke to Lelanie and the claims department but my issue is not getting resolved.I plead with the public to stop investing with Scoin and Gold for life because they will be ghosted for months when it is time to claim at this point I dont know if this is **** or not I so regret investing with them.Name - Koketso Mahlanya (0783177409)
56 replies
4 months ago
Poor service : Delayed Coin Release and Lack of Communication
I am writing to formally raise a complaint regarding the ongoing delay in releasing and selling my coin purchased through your company. It has now been over two months since I completed and submitted all required forms, and despite multiple follow-ups via email, no meaningful progress has been made. I have clearly stated my request to have my coin released from safe custody and sold, yet the communication from Lelanie has been consistently passive and unhelpful. Emails are read with no proper feedback, and promises made have not been fulfilled. This lack of urgency and inconsistency has created serious concern about the reliability of your processes. At this point, the prolonged delay and poor communication raise the question of whether Gold for Life is operating transparently. If customers are unable to access what they have purchased or receive timely support, this becomes a serious red flag that needs to be addressed. If this issue is not resolved promptly, it may leave customers with no choice but to warn others about their experiences. I request immediate action to release my coin and finalise the sale without further delay. Please provide a clear timeline, written confirmation, and a responsible person who will ensure this matter is handled properly. I expect a prompt response
53 replies
5 months ago
Poor Quality Bag & Unfair Return Policy – Request for Assistance
I purchased a handbag online from ALDO on 30 August 2025 as a birthday gift for a friend. She only started using it now in November 2025, and after just two days of use, the leather began peeling off. This is extremely disappointing, especially considering that the bag cost R1,700 and was bought from a brand known for quality and trust. The challenge we are now facing is that the 30-day return policy does not accommodate us, even though the bag is clearly not in the right condition and shows manufacturing defects. Is it fair for a customer to spend this amount of money on a product that ends up collecting dust, only to fall apart the moment it is used? We kindly request that ALDO assist with an exchange or suitable resolution for this defective bag. We reside in Johannesburg and would appreciate your support in resolving this matter. Thank you
0 replies
12 months ago
Dear Superbalist Customer Service, I am writing to express my dissatisfaction regarding a recent experience with your delivery service and to formally request a refund of my R300 delivery fee for an order I have since had to cancel. Before placing my or
Dear Superbalist Customer Service, I am writing to express my dissatisfaction regarding a recent experience with your delivery service and to formally request a refund of my R300 delivery fee for an order I have since had to cancel. Before placing my order for a headboard—a large item—I contacted your customer service team to confirm if weekend delivery, specifically on a Saturday, was possible. I explained that I am unavailable during the week due to work commitments and would only be able to receive the delivery on a Saturday. One of your consultants assured me that this would not be an issue and advised me to schedule delivery for Saturday after placing the order. Following this advice, I proceeded with the purchase and rescheduled my delivery to Saturday. I even received a confirmation SMS indicating that the item would be delivered on the specified Saturday. However, despite waiting the entire day, the delivery did not arrive, and no communication was made to inform me of any delays or changes. To my surprise, the delivery team attempted to deliver the item the following Monday—during the week and working hours, as I had clearly stated I would not be available. Naturally, I was unable to accept the delivery, leading me to cancel the order altogether. I now find it extremely disappointing and unfair that I am being told I am not eligible for a refund of the R300 delivery fee due to company policy. The issue here is not a change of mind on my part, but rather incorrect and misleading information provided by your consultant, which directly influenced my purchase decision. I do not run a charity that gives away money for services not rendered. The failed delivery and inconvenience were a result of Superbalist’s internal communication and service failure—not mine. As such, I believe I am entitled to a full refund of the delivery fee, and I kindly urge you to review this matter with fairness and integrity. Please respond promptly with confirmation that my refund will be processed. I would appreciate your assistance in resolving this matter without the need for further escalation.
0 replies
15 months ago
Daily Dstv disconnect with an up-to-date account issues
Dear DSTV Customer Service, I am writing to formally lodge a complaint regarding the ongoing and unresolved issue with my mother's DSTV account. Despite the fact that her account is up-to-date with payments, we have been experiencing consistent and frustrating service interruptions since December 17, 2024. The service has been repeatedly disconnected, and we are forced to call your helpline every day to request reconnection. Unfortunately, the only response we receive from your consultants is an apology, with no permanent solution provided. This situation is highly unacceptable, as we are unable to enjoy the services we have paid for, and we have been subjected to daily calls just to restore a service that should be functioning without issue. The lack of action and continuous disruption to our service is not only inconvenient but also demonstrates a lack of professionalism in addressing the matter in a timely and effective manner. We respectfully request that this matter be escalated immediately and that a permanent resolution be implemented without further delay. It is our expectation that DSTV takes the necessary steps to ensure that we do not continue to face such disruptions, and that our service is restored and maintained consistently moving forward. We look forward to a prompt response and an effective resolution to this ongoing problem. Sincerely, Maria Lulu Mahlanya 081 812 3723 or 082 572 4839
112 replies
18 months ago
My Contact details - shared with Multiple CAR dearships in Gauteng and I am not in a markert for a Car
Dear Auto Trader Customer Service, I am writing to formally express my concerns regarding a significant issue I have been experiencing with your service. Despite not being in the market for a car, I have received numerous unsolicited communications from various car dealerships as a result of my contact details being shared by Auto Trader. I initially logged a call with your support team regarding this matter, but unfortunately, the issue remains unresolved. The continuous influx of calls and messages is not only disruptive but also compromises my peace of mind. I understand that customer data is shared for marketing purposes; however, I believe there should be clear options for users to control their information and opt-out of such communications, especially if they are not currently seeking a vehicle. I kindly request that you take immediate action to ensure that my contact information is removed from your database and that it is not shared with any third parties moving forward. Additionally, I would appreciate a confirmation once this has been completed. Thank you for your attention to this matter. I look forward to your prompt response.
53 replies
20 months ago
Telkom Excellent and detailed Contract Cancellation Process
My Compliment is so late but either way, I want to encourage the business to continue treating their customers with respect and dignity. I took a cellphone contract with Telkom in May 2018 and when my contract ended Telkom did not give me any issues. I did not have to pay any additional payments that don't make sense-Telkom consultant gave me all the right information and I was able to close my contract swiftly. Telkom did not give me any run-arounds everything was straight to the point. I trully appreciate their service and would recommend them to anyone who wants to sign-up for any cellphone contract.
0 replies
20 months ago
Vodacom Cellphone Contract and VVM Collections
I regret the day I took a cellphone contract with all my heart and soul. Vodacom Contract Cancellation is like inventing a cure for HIV and Aids.All the consultants keeps on sending me from pillar to post .They handed over my contract to VVM without even notifying me.Vodacom now is busy affecting my ICT records.I advise everyone not to take-up a contract with Vodacom every again.If you really really need to sign-up for a contact just go to Telkom they won't give you issues when your contract ends.VVM collections now they are not submitting my payment to Vodacom and they work closely with Vodacom.VODACOM is a **** business .When you sign-up with they are all nice and pretending but when its time to close the contract you are the one who has to follow-up and call them like a headless Chickens.My fellow South Africans if you want peace in your life stick to Telkom and leave Vodacom alone.I've been trying to sort this issue out since the 07th of June 2024 till to this day.
106 replies
20 months ago
Vodacom Contract Closure Difficulties
The worst company to take a cellphone contract with in the whole of South Africa. I so regret signing-up on a contract with Vodacom. I paid my last installment on the last day of my contract-I even sent proof of payment to their early cancellation department but to this day my account is still showing to be in arrears a 2 months later and affecting my credit score. I encourage all South Africans to stop signing-up contracts with Vodacom because they will ruin your credit score with their lazy and non- performing employees.
106 replies
36 months ago
Tracker not answering my calls to cancel my subscription WOW but very quick to answer when you want to sign-up
Tracker landlines only work when you want to take-up a contract with them but when you want to cancel the subscription all of a sudden they are not answering calls.My fellow citizen's if you know what is good for you play very far from tracker connect its a bad news.
106 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)