The Scoin Shop
Verified Business
AI Review Summary
Based on recent customer reviews, The Scoin Shop faces significant criticism around buyback pricing, slow payment processing, and poor after-sales communication. Multiple customers report feeling misled about the resale value of proof coins versus bullion, with buyback offers far below purchase prices. Delivery and retrieval of coins from safe custody involves lengthy delays and lack of transparency. Payment for sold coins often exceeds the stated 30 working days. Positive reviews highlight knowledgeable and friendly in-store staff, particularly at the Sandton City and Pavilion branches, praising their educational approach to coin purchases.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
46h 13mReply Time
-60 NPSUnlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 49 hours 16 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
46h 13m
NPS Score
-60
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 49 hours 16 min
Review Distribution
1.3|24 Reviews
May '25 - Apr '26
5(4.4%)
4(0%)
3(8.7%)
2(0%)
1(87%)
5(4.4%)
4(0%)
3(8.7%)
2(0%)
1(87%)
Frequently Asked Questions About The Scoin Shop
Based on recent customer reviews, The Scoin Shop faces significant criticism around buyback pricing, slow payment processing, and poor after-sales communication. Multiple customers report feeling misled about the resale value of proof coins versus bullion, with buyback offers far below purchase prices. Delivery and retrieval of coins from safe custody involves lengthy delays and lack of transparency. Payment for sold coins often exceeds the stated 30 working days. Positive reviews highlight knowledgeable and friendly in-store staff, particularly at the Sandton City and Pavilion branches, praising their educational approach to coin purchases.
The Scoin Shop has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 49 hours 16 min. Hellopeter has tracked The Scoin Shop across 533 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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fred S
1 reviews | Active since Jan 2020
19 Mar 2026, 07:09
The Scoin Shop Misleading rip-off
The Scoin Shop - Misleading information and a rip-off deal. At the end of April 2024 I received a call from a Scoin Shop sales agent (name currently withheld) proposing that I exchange my six standard bullion Krugerrands for four proof Krugerrands. During that conversation the proofs were presented as being significantly more valuable than bullion coins, typically costing and being worth approximately 30% more. I was also told about the advantages of proof coins as collectible items and their potential usefulness in cross-border transfers and are VAT-free. What was not explained to me at the time was the important distinction between rare, low-mintage proof Krugerrands and common-date, high-mintage proof coins. After doing further research and speaking with individuals fami**** with coin investments and the numismatic market, I discovered that the vast majority of collectors are primarily interested in rare proof coins - typically low-mintage years such as 1967 or 1992. The proof coins allocated to me in the exchange, dated 1972 and 1978, are not considered rare collector pieces. In discussions with individuals fami**** with the numismatic market, I was repeatedly told that while rare proof Krugerrands may command strong collector premiums, common-date proof coins are generally purchased from dealers at substantial premiums but are very difficult to resell at anything close to those levels. My understanding now is that common-date proof Krugerrands generally trade for very little premium above the standard bullion Krugerrand price. Currently Scoin Shop advertises proof Krugerrands online for approximately R129,000, while standard bullion Krugerrands are advertised at approximately R93,700 (very interesting that the 1oz Krugerrand dates have been blocked out by a small notice that states "Random Year") I would be very interested to know how many collectors are realistically willing to pay anything close to those proof prices for common-date coins. More concerning is that a few days ago your company suggested a re-purchase price for one of my proof coins at approximately R83,000, which is essentially the same level as the bullion Krugerrand buy-back price. This situation raises a broader concern about the practical market value of common-date proof Krugerrands. If such coins are being marketed at prices in the region of R129,000, yet the same company is only willing to repurchase them at approximately R83,000, this represents a very substantial spread between the selling price and the buy-back price. A difference of this magnitude makes it extremely difficult for an investor to ever recover the premium paid, unless a private collector can be found who is willing to pay significantly above the bullion value. This critical aspect was not clearly explained to me when the exchange transaction was proposed. Viewed in simple terms - I exchanged six one-ounce bullion Krugerrands for four one-ounce proof Krugerrands, effectively giving up two ounces of gold on the understanding that the collectible premium attached to the proof coins would compensate for the difference. However, the buy-back price now offered suggests that this premium has little practical value in the resale market, leaving me in the position of having lost the equivalent of two ounces of gold. Had I simply retained my six bullion Krugerrands rather than exchanging them for four proof coins, I estimate that my position today would be approximately R160,000 better. There was also the issue of storage and delivery. When I originally purchased Krugerrands from Scoin Shop I was assured that specific coins were allocated to me and could be retrieved within four to five days. When I later requested delivery, however, I experienced delays of several weeks before the coins were finally released? Eventually the coins were couriered from Johannesburg to Durban at a cost of approximately R7,000. I also requested that the coins be delivered to a secure storage facility in Durban, but this was refused and delivery to my residential address was insisted upon. In the current security environment this placed my family in an unnecessarily uncomfortable and potentially unsafe position. In order to demonstrate that Scoin believes the original transaction was fair and reasonable, I would like to propose a straightforward resolution. I will return the four proof coins in exchange for my original six bullion Krugerrands and we can consider the matter closed. If the original transaction was as beneficial as it was presented to me, I cannot see why such a proposal would be unreasonable. I would prefer to resolve this matter amicably. However, I have an interesting recording with a sales agent and will take up my case with The Consumer Protection Act and also an ombudsman if I don't get satisfaction on this matter. I will continue to pursue the issue and ensure that potential buyers fully understand the realities surrounding the purchase of common-date proof coins. I would welcome a response from Scoin management explaining how this transaction can be viewed as fair value for a client and how my particular issue can be resolved promptly F J Stopforth
Helpful (0)
|Replies (0)fS
fred S
1 reviews | Active since Jan 2020
19 Mar 2026, 07:09
The Scoin Shop Misleading rip-off
The Scoin Shop - Misleading information and a rip-off deal. At the end of April 2024 I received a call from a Scoin Shop sales agent (name currently withheld) proposing that I exchange my six standard bullion Krugerrands for four proof Krugerrands. During that conversation the proofs were presented as being significantly more valuable than bullion coins, typically costing and being worth approximately 30% more. I was also told about the advantages of proof coins as collectible items and their potential usefulness in cross-border transfers and are VAT-free. What was not explained to me at the time was the important distinction between rare, low-mintage proof Krugerrands and common-date, high-mintage proof coins. After doing further research and speaking with individuals fami**** with coin investments and the numismatic market, I discovered that the vast majority of collectors are primarily interested in rare proof coins - typically low-mintage years such as 1967 or 1992. The proof coins allocated to me in the exchange, dated 1972 and 1978, are not considered rare collector pieces. In discussions with individuals fami**** with the numismatic market, I was repeatedly told that while rare proof Krugerrands may command strong collector premiums, common-date proof coins are generally purchased from dealers at substantial premiums but are very difficult to resell at anything close to those levels. My understanding now is that common-date proof Krugerrands generally trade for very little premium above the standard bullion Krugerrand price. Currently Scoin Shop advertises proof Krugerrands online for approximately R129,000, while standard bullion Krugerrands are advertised at approximately R93,700 (very interesting that the 1oz Krugerrand dates have been blocked out by a small notice that states "Random Year") I would be very interested to know how many collectors are realistically willing to pay anything close to those proof prices for common-date coins. More concerning is that a few days ago your company suggested a re-purchase price for one of my proof coins at approximately R83,000, which is essentially the same level as the bullion Krugerrand buy-back price. This situation raises a broader concern about the practical market value of common-date proof Krugerrands. If such coins are being marketed at prices in the region of R129,000, yet the same company is only willing to repurchase them at approximately R83,000, this represents a very substantial spread between the selling price and the buy-back price. A difference of this magnitude makes it extremely difficult for an investor to ever recover the premium paid, unless a private collector can be found who is willing to pay significantly above the bullion value. This critical aspect was not clearly explained to me when the exchange transaction was proposed. Viewed in simple terms - I exchanged six one-ounce bullion Krugerrands for four one-ounce proof Krugerrands, effectively giving up two ounces of gold on the understanding that the collectible premium attached to the proof coins would compensate for the difference. However, the buy-back price now offered suggests that this premium has little practical value in the resale market, leaving me in the position of having lost the equivalent of two ounces of gold. Had I simply retained my six bullion Krugerrands rather than exchanging them for four proof coins, I estimate that my position today would be approximately R160,000 better. There was also the issue of storage and delivery. When I originally purchased Krugerrands from Scoin Shop I was assured that specific coins were allocated to me and could be retrieved within four to five days. When I later requested delivery, however, I experienced delays of several weeks before the coins were finally released? Eventually the coins were couriered from Johannesburg to Durban at a cost of approximately R7,000. I also requested that the coins be delivered to a secure storage facility in Durban, but this was refused and delivery to my residential address was insisted upon. In the current security environment this placed my family in an unnecessarily uncomfortable and potentially unsafe position. In order to demonstrate that Scoin believes the original transaction was fair and reasonable, I would like to propose a straightforward resolution. I will return the four proof coins in exchange for my original six bullion Krugerrands and we can consider the matter closed. If the original transaction was as beneficial as it was presented to me, I cannot see why such a proposal would be unreasonable. I would prefer to resolve this matter amicably. However, I have an interesting recording with a sales agent and will take up my case with The Consumer Protection Act and also an ombudsman if I don't get satisfaction on this matter. I will continue to pursue the issue and ensure that potential buyers fully understand the realities surrounding the purchase of common-date proof coins. I would welcome a response from Scoin management explaining how this transaction can be viewed as fair value for a client and how my particular issue can be resolved promptly F J Stopforth
0
Replies (0)LO
LAUREEN O'NEILL
1 reviews | Active since Jan 2020
18 Mar 2026, 15:08
I want to collect my coins
I bought coins at Scoinshop, and wanted to sell them back on the 2nd Feb.They are sitting with my coins. Every time I call Tammy, I am being told that she will let me know if I am gonna be paid on Friday. It is past the 30 working days, and I told her I want to collect my coins.I don't get an answer. I want advice as to how to get my coins back, cause I paid for it, as I am not interested to sell it to them
Helpful (0)
|Replies (0)LO
LAUREEN O'NEILL
1 reviews | Active since Jan 2020
18 Mar 2026, 15:08
I want to collect my coins
I bought coins at Scoinshop, and wanted to sell them back on the 2nd Feb.They are sitting with my coins. Every time I call Tammy, I am being told that she will let me know if I am gonna be paid on Friday. It is past the 30 working days, and I told her I want to collect my coins.I don't get an answer. I want advice as to how to get my coins back, cause I paid for it, as I am not interested to sell it to them
0
Replies (0)CB
Candice B
1 reviews | Active since Jan 2020
16 Mar 2026, 07:28
LATE PAYMENT.
I sold coins to scoin shop in January this year, I was told payment will be done within 30 business days. The payment is now way overdue and whenever i call the head office,I am put on hold or told someone will call me back. I emailed David and no repsonse was given. I eventually spoke to Sandra last week and she told me she will make sure my payment is made today which is Monday. Today i called the head office again and was told Sandra is gone for the week and will be in next week. This company is getting worse by the day. They have no way of dealing with their clients. I would not recommend doing business with Scoin Shop.
Helpful (0)
|Replies (0)CB
Candice B
1 reviews | Active since Jan 2020
16 Mar 2026, 07:28
LATE PAYMENT.
I sold coins to scoin shop in January this year, I was told payment will be done within 30 business days. The payment is now way overdue and whenever i call the head office,I am put on hold or told someone will call me back. I emailed David and no repsonse was given. I eventually spoke to Sandra last week and she told me she will make sure my payment is made today which is Monday. Today i called the head office again and was told Sandra is gone for the week and will be in next week. This company is getting worse by the day. They have no way of dealing with their clients. I would not recommend doing business with Scoin Shop.
0
Replies (0)AS
Avril S
1 reviews | Active since Jan 2020
5 Mar 2026, 13:27
The South African Gold Exchange / The Schoin Shop
Regretfully, I am not a happy customer of the South African Gold Coin Exchange (Scoin Shop), hence this letter. At the end of April 2024 I received a call from a Scoin Shop sales agent (name currently withheld) proposing that I exchange my six standard bullion Krugerrands for four proof Krugerrands. During that conversation the proofs were presented as being significantly more valuable than bullion coins, typically costing and being worth approximately 30% more. I was also told about the advantages of proof coins as collectible items and their potential usefulness in cross-border transfers and are VAT-free. What was not explained to me at the time was the important distinction between rare, low-mintage proof Krugerrands and common-date, high-mintage proof coins. After doing further research and speaking with individuals fami**** with coin investments and the numismatic market, I discovered that the vast majority of collectors are primarily interested in rare proof coins - typically low-mintage years such as 1967 or 1992. The proof coins allocated to me in the exchange, dated 1972 and 1978, are not considered rare collector pieces. In discussions with individuals fami**** with the numismatic market, I was repeatedly told that while rare proof Krugerrands may command strong collector premiums, common-date proof coins are generally purchased from dealers at substantial premiums but are very difficult to resell at anything close to those levels. My understanding now is that common-date proof Krugerrands generally trade for very little premium above the standard bullion Krugerrand price. Currently Scoin Shop advertises proof Krugerrands online for approximately R129,000, while standard bullion Krugerrands are advertised at approximately R93,700 (very interesting that the 1oz Krugerrand dates have been blocked out by a small notice that states "Random Year") I would be very interested to know how many collectors are realistically willing to pay anything close to those proof prices for common-date coins. More concerning is that a few days ago your company suggested a re-purchase price for one of my proof coins at approximately R83,000, which is essentially the same level as the bullion Krugerrand buy-back price. This situation raises a broader concern about the practical market value of common-date proof Krugerrands. If such coins are being marketed at prices in the region of R129,000, yet the same company is only willing to repurchase them at approximately R83,000, this represents a very substantial spread between the selling price and the buy-back price. A difference of this magnitude makes it extremely difficult for an investor to ever recover the premium paid, unless a private collector can be found who is willing to pay significantly above the bullion value. This critical aspect was not clearly explained to me when the exchange transaction was proposed. Viewed in simple terms - I exchanged six one-ounce bullion Krugerrands for four one-ounce proof Krugerrands, effectively giving up two ounces of gold on the understanding that the collectible premium attached to the proof coins would compensate for the difference. However, the buy-back price now offered suggests that this premium has little practical value in the resale market, leaving me in the position of having lost the equivalent of two ounces of gold. Had I simply retained my six bullion Krugerrands rather than exchanging them for four proof coins, I estimate that my position today would be approximately R160,000 better. There was also the issue of storage and delivery. When I originally purchased Krugerrands from Scoin Shop I was assured that specific coins were allocated to me and could be retrieved within four to five days. When I later requested delivery, however, I experienced delays of several weeks before the coins were finally released? Eventually the coins were couriered from Johannesburg to Durban at a cost of approximately R7,000. I also requested that the coins be delivered to a secure storage facility in Durban, but this was refused and delivery to my residential address was insisted upon. In the current security environment this placed my family in an unnecessarily uncomfortable and potentially unsafe position. In order to demonstrate that Scoin believes the original transaction was fair and reasonable, I would like to propose a straightforward resolution. I will return the four proof coins in exchange for my original six bullion Krugerrands and we can consider the matter closed. If the original transaction was as beneficial as it was presented to me, I cannot see why such a proposal would be unreasonable. I would prefer to resolve this matter amicably. However, if necessary I will continue to pursue the issue and ensure that potential buyers fully understand the realities surrounding the purchase of common-date proof coins. I would welcome a response from Scoin management explaining how this transaction can be viewed as fair value for a client and how my particular issue can be resolved promptly F J Stopforth
Helpful (0)
|Replies (0)AS
Avril S
1 reviews | Active since Jan 2020
5 Mar 2026, 13:27
The South African Gold Exchange / The Schoin Shop
Regretfully, I am not a happy customer of the South African Gold Coin Exchange (Scoin Shop), hence this letter. At the end of April 2024 I received a call from a Scoin Shop sales agent (name currently withheld) proposing that I exchange my six standard bullion Krugerrands for four proof Krugerrands. During that conversation the proofs were presented as being significantly more valuable than bullion coins, typically costing and being worth approximately 30% more. I was also told about the advantages of proof coins as collectible items and their potential usefulness in cross-border transfers and are VAT-free. What was not explained to me at the time was the important distinction between rare, low-mintage proof Krugerrands and common-date, high-mintage proof coins. After doing further research and speaking with individuals fami**** with coin investments and the numismatic market, I discovered that the vast majority of collectors are primarily interested in rare proof coins - typically low-mintage years such as 1967 or 1992. The proof coins allocated to me in the exchange, dated 1972 and 1978, are not considered rare collector pieces. In discussions with individuals fami**** with the numismatic market, I was repeatedly told that while rare proof Krugerrands may command strong collector premiums, common-date proof coins are generally purchased from dealers at substantial premiums but are very difficult to resell at anything close to those levels. My understanding now is that common-date proof Krugerrands generally trade for very little premium above the standard bullion Krugerrand price. Currently Scoin Shop advertises proof Krugerrands online for approximately R129,000, while standard bullion Krugerrands are advertised at approximately R93,700 (very interesting that the 1oz Krugerrand dates have been blocked out by a small notice that states "Random Year") I would be very interested to know how many collectors are realistically willing to pay anything close to those proof prices for common-date coins. More concerning is that a few days ago your company suggested a re-purchase price for one of my proof coins at approximately R83,000, which is essentially the same level as the bullion Krugerrand buy-back price. This situation raises a broader concern about the practical market value of common-date proof Krugerrands. If such coins are being marketed at prices in the region of R129,000, yet the same company is only willing to repurchase them at approximately R83,000, this represents a very substantial spread between the selling price and the buy-back price. A difference of this magnitude makes it extremely difficult for an investor to ever recover the premium paid, unless a private collector can be found who is willing to pay significantly above the bullion value. This critical aspect was not clearly explained to me when the exchange transaction was proposed. Viewed in simple terms - I exchanged six one-ounce bullion Krugerrands for four one-ounce proof Krugerrands, effectively giving up two ounces of gold on the understanding that the collectible premium attached to the proof coins would compensate for the difference. However, the buy-back price now offered suggests that this premium has little practical value in the resale market, leaving me in the position of having lost the equivalent of two ounces of gold. Had I simply retained my six bullion Krugerrands rather than exchanging them for four proof coins, I estimate that my position today would be approximately R160,000 better. There was also the issue of storage and delivery. When I originally purchased Krugerrands from Scoin Shop I was assured that specific coins were allocated to me and could be retrieved within four to five days. When I later requested delivery, however, I experienced delays of several weeks before the coins were finally released? Eventually the coins were couriered from Johannesburg to Durban at a cost of approximately R7,000. I also requested that the coins be delivered to a secure storage facility in Durban, but this was refused and delivery to my residential address was insisted upon. In the current security environment this placed my family in an unnecessarily uncomfortable and potentially unsafe position. In order to demonstrate that Scoin believes the original transaction was fair and reasonable, I would like to propose a straightforward resolution. I will return the four proof coins in exchange for my original six bullion Krugerrands and we can consider the matter closed. If the original transaction was as beneficial as it was presented to me, I cannot see why such a proposal would be unreasonable. I would prefer to resolve this matter amicably. However, if necessary I will continue to pursue the issue and ensure that potential buyers fully understand the realities surrounding the purchase of common-date proof coins. I would welcome a response from Scoin management explaining how this transaction can be viewed as fair value for a client and how my particular issue can be resolved promptly F J Stopforth
0
Replies (0)KM
Koketso M
1 reviews | Active since Jan 2020
26 Jan 2026, 13:46
Gold for Life and The Scoin Shop Poor Communication and struggling with claim payout
I made a claim last year in August 2025 and to this day I still have not been paid.I spoke to Lelanie and the claims department but my issue is not getting resolved.I plead with the public to stop investing with Scoin and Gold for life because they will be ghosted for months when it is time to claim at this point I dont know if this is **** or not I so regret investing with them.Name - Koketso Mahlanya (0783177409)
Helpful (0)
|Replies (0)KM
Koketso M
1 reviews | Active since Jan 2020
26 Jan 2026, 13:46
Gold for Life and The Scoin Shop Poor Communication and struggling with claim payout
I made a claim last year in August 2025 and to this day I still have not been paid.I spoke to Lelanie and the claims department but my issue is not getting resolved.I plead with the public to stop investing with Scoin and Gold for life because they will be ghosted for months when it is time to claim at this point I dont know if this is **** or not I so regret investing with them.Name - Koketso Mahlanya (0783177409)
0
Replies (0)RJ
Ricky J
1 reviews | Active since Jan 2020
29 Dec 2025, 05:24
CON SHOP
Biggest con shop. They sell when price is high but refuse to buy back when price is high and when gold price drops they I indictate they dont have stock when u want to buy. Their buy back rate is always much lower than actual rate. Biggest CON SHOP. Gold is at it highest level now and there is no way to cash in on your investment as the scoin or CON shop is not currently buying
Helpful (0)
|Replies (0)RJ
Ricky J
1 reviews | Active since Jan 2020
29 Dec 2025, 05:24
CON SHOP
Biggest con shop. They sell when price is high but refuse to buy back when price is high and when gold price drops they I indictate they dont have stock when u want to buy. Their buy back rate is always much lower than actual rate. Biggest CON SHOP. Gold is at it highest level now and there is no way to cash in on your investment as the scoin or CON shop is not currently buying
0
Replies (0)SN
Sasha N
1 reviews | Active since Jan 2020
17 Dec 2025, 07:38
Suspicious administration for non delivery from "safe storage " of coins purchased
I have made multiple purchases and stored these coins at safe custody with Scoin. When I asked to have them delivered to me and removed from safe custody in mid November, I have received no concrete arrangements to have them delivered over a month later, to date. I have received emails asking for the same information multiple times and a courtesy phone call apologizing for their delay without reason, that they are following " protocols " however no communication, clarity or transparency on their process. To date, no delivery despite repeated requests.
Helpful (0)
|Replies (0)SN
Sasha N
1 reviews | Active since Jan 2020
17 Dec 2025, 07:38
Suspicious administration for non delivery from "safe storage " of coins purchased
I have made multiple purchases and stored these coins at safe custody with Scoin. When I asked to have them delivered to me and removed from safe custody in mid November, I have received no concrete arrangements to have them delivered over a month later, to date. I have received emails asking for the same information multiple times and a courtesy phone call apologizing for their delay without reason, that they are following " protocols " however no communication, clarity or transparency on their process. To date, no delivery despite repeated requests.
0
Replies (0)SB