The Scoin Shop
Verified Business
|2.3|11 Reviews (last 12 months)|Responds in 44h 20m
The Scoin Shop
Verified Business
|2.3
11 Reviews (last 12 months)
Responds in 44h 20m
AI Review Summary
Based on recent customer reviews, The Scoin Shop faces significant criticism around buyback pricing, slow payment processing, and poor after-sales communication. Multiple customers report feeling misled about the resale value of proof coins versus bullion, with buyback offers far below purchase prices. Delivery and retrieval of coins from safe custody involves lengthy delays and lack of transparency. Payment for sold coins often exceeds the stated 30 working days. Positive reviews highlight knowledgeable and friendly in-store staff, particularly at the Sandton City and Pavilion branches, praising their educational approach to coin purchases.
Performance(last 12 months):
Trustindex Rating
4.1Ranked In Retail
#107Reply Time
44h 20mReplied to 100% of negative reviews
Reply time on negative reviews: 57h 28m
TrustIndex
4.1
Ranking
#107
in Retail
Reply Time
44h 20m
Replied to 100% of negative reviews
Reply time on negative reviews: 57h 28m
Review Distribution
2.3|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 13:44
Excellent Service
It was only a pleasure to deal with Charlene from the Scoin Shop Pavillion Durban branch. Having done a number of purchases through Charlene, I found her helpful, informative and purchases delivered on time. Big thank you to you Charlene.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 13:44
Excellent Service
It was only a pleasure to deal with Charlene from the Scoin Shop Pavillion Durban branch. Having done a number of purchases through Charlene, I found her helpful, informative and purchases delivered on time. Big thank you to you Charlene.
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 07:43
The Scion Shop - Concern regarding value and buy-back of proof Krugerrand transaction
At the end of April 2024, I was contacted by a sales agent from The Scoin Shop with a proposal to exchange my six standard bullion Krugerrands for four proof Krugerrands. During this discussion, proof coins were presented as being more valuable than bullion coins, typically carrying a premium of approximately 30%, along with additional benefits as collectible items. Based on this information, I agreed to proceed with the exchange. It was not clear to me at the time that there is an important distinction between rare, low-mintage proof Krugerrands and more common-date proof coins. Based on my subsequent research, it appears that collector demand is generally stronger for rarer proof coins, while common-date proofs may not achieve similar premiums in the resale market. The proof coins allocated to me (1972 and 1978) appear to fall into the more common-date category. Currently, proof Krugerrands are advertised by Scoin Shop at approximately R129,000, while standard bullion Krugerrands are advertised at approximately R93,700. However, I was recently provided with an indicative buy-back price of approximately R83,000 for one of my proof coins, which is close to bullion value. This significant difference between the retail price and the buy-back price raises concerns for me about the practical resale value of these coins. It suggests that the premium paid may be difficult to recover unless a private buyer is found. From a practical perspective, I exchanged six one-ounce bullion Krugerrands for four one-ounce proof Krugerrands, effectively reducing my gold holding by two ounces. Based on the current buy-back indication, the premium attached to the proof coins does not appear to compensate for this difference in a resale scenario. Had I retained my original six bullion Krugerrands, I estimate that my current position would be substantially stronger. There were also some concerns regarding the delivery process. When I initially purchased coins, I was advised that specific coins were allocated and could be made available within a few days. However, when I later requested delivery, there were delays of several weeks. In addition, the coins were couriered from Johannesburg to Durban at a cost of approximately R7,000. I had requested delivery to a secure storage facility, but delivery to my residential address was insisted upon, which I found concerning. To resolve this matter, I would like to propose a straightforward solution: I am willing to return the four proof Krugerrands in exchange for my original six bullion Krugerrands, thereby reversing the transaction. I would appreciate the opportunity to resolve this matter amicably and would welcome a response from Scoin Shop management regarding this proposal. F J Stopforth
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 07:43
The Scion Shop - Concern regarding value and buy-back of proof Krugerrand transaction
At the end of April 2024, I was contacted by a sales agent from The Scoin Shop with a proposal to exchange my six standard bullion Krugerrands for four proof Krugerrands. During this discussion, proof coins were presented as being more valuable than bullion coins, typically carrying a premium of approximately 30%, along with additional benefits as collectible items. Based on this information, I agreed to proceed with the exchange. It was not clear to me at the time that there is an important distinction between rare, low-mintage proof Krugerrands and more common-date proof coins. Based on my subsequent research, it appears that collector demand is generally stronger for rarer proof coins, while common-date proofs may not achieve similar premiums in the resale market. The proof coins allocated to me (1972 and 1978) appear to fall into the more common-date category. Currently, proof Krugerrands are advertised by Scoin Shop at approximately R129,000, while standard bullion Krugerrands are advertised at approximately R93,700. However, I was recently provided with an indicative buy-back price of approximately R83,000 for one of my proof coins, which is close to bullion value. This significant difference between the retail price and the buy-back price raises concerns for me about the practical resale value of these coins. It suggests that the premium paid may be difficult to recover unless a private buyer is found. From a practical perspective, I exchanged six one-ounce bullion Krugerrands for four one-ounce proof Krugerrands, effectively reducing my gold holding by two ounces. Based on the current buy-back indication, the premium attached to the proof coins does not appear to compensate for this difference in a resale scenario. Had I retained my original six bullion Krugerrands, I estimate that my current position would be substantially stronger. There were also some concerns regarding the delivery process. When I initially purchased coins, I was advised that specific coins were allocated and could be made available within a few days. However, when I later requested delivery, there were delays of several weeks. In addition, the coins were couriered from Johannesburg to Durban at a cost of approximately R7,000. I had requested delivery to a secure storage facility, but delivery to my residential address was insisted upon, which I found concerning. To resolve this matter, I would like to propose a straightforward solution: I am willing to return the four proof Krugerrands in exchange for my original six bullion Krugerrands, thereby reversing the transaction. I would appreciate the opportunity to resolve this matter amicably and would welcome a response from Scoin Shop management regarding this proposal. F J Stopforth
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 07:28
LATE PAYMENT.
I sold coins to scoin shop in January this year, I was told payment will be done within 30 business days. The payment is now way overdue and whenever i call the head office,I am put on hold or told someone will call me back. I emailed David and no repsonse was given. I eventually spoke to Sandra last week and she told me she will make sure my payment is made today which is Monday. Today i called the head office again and was told Sandra is gone for the week and will be in next week. This company is getting worse by the day. They have no way of dealing with their clients. I would not recommend doing business with Scoin Shop.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 07:28
LATE PAYMENT.
I sold coins to scoin shop in January this year, I was told payment will be done within 30 business days. The payment is now way overdue and whenever i call the head office,I am put on hold or told someone will call me back. I emailed David and no repsonse was given. I eventually spoke to Sandra last week and she told me she will make sure my payment is made today which is Monday. Today i called the head office again and was told Sandra is gone for the week and will be in next week. This company is getting worse by the day. They have no way of dealing with their clients. I would not recommend doing business with Scoin Shop.
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 07:38
Suspicious administration for non delivery from "safe storage " of coins purchased
I have made multiple purchases and stored these coins at safe custody with Scoin. When I asked to have them delivered to me and removed from safe custody in mid November, I have received no concrete arrangements to have them delivered over a month later, to date. I have received emails asking for the same information multiple times and a courtesy phone call apologizing for their delay without reason, that they are following " protocols " however no communication, clarity or transparency on their process. To date, no delivery despite repeated requests.
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 07:38
Suspicious administration for non delivery from "safe storage " of coins purchased
I have made multiple purchases and stored these coins at safe custody with Scoin. When I asked to have them delivered to me and removed from safe custody in mid November, I have received no concrete arrangements to have them delivered over a month later, to date. I have received emails asking for the same information multiple times and a courtesy phone call apologizing for their delay without reason, that they are following " protocols " however no communication, clarity or transparency on their process. To date, no delivery despite repeated requests.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 11:42
Non-payment of Coins sold
Good-day, I sold part of my coin collection to SAGOLDCoin at the end of October 2025 and all the paperwork (offer and bank confirmation etc.) were done. The coins are kept in Safe-custody. I was told it takes 30 business days for payment. Last week and Thursday I called the H/O and spoke to Tamson and was told my name is on the list but she needs to confirm with her manager and that payment is done on Friday's. She would get back to me which she never did. I then called in on Friday morning and was told by the receptionist that payment only happens after 3pm. Today, being Monday I phoned again and spoke to the receptionist as Tammy (Tamson) was not at her desk and she said I wasn't paid. I asked for the reason and she said she doesn't know and will have to find out. I have commitments and I would really like to understand why I wasn't paid on Friday and when the payment will be made.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 11:42
Non-payment of Coins sold
Good-day, I sold part of my coin collection to SAGOLDCoin at the end of October 2025 and all the paperwork (offer and bank confirmation etc.) were done. The coins are kept in Safe-custody. I was told it takes 30 business days for payment. Last week and Thursday I called the H/O and spoke to Tamson and was told my name is on the list but she needs to confirm with her manager and that payment is done on Friday's. She would get back to me which she never did. I then called in on Friday morning and was told by the receptionist that payment only happens after 3pm. Today, being Monday I phoned again and spoke to the receptionist as Tammy (Tamson) was not at her desk and she said I wasn't paid. I asked for the reason and she said she doesn't know and will have to find out. I have commitments and I would really like to understand why I wasn't paid on Friday and when the payment will be made.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 17:44
Scoin is not worth using as their customer service is sup-par
Over a year ago I bought a large quantity of gold and specifically told their representative I wanted two names on the account. We provided all the necessary documentation The products were purchased and put into safe storage. About a year later I asked for a confirmation of my purchase and was sent totally different details that were arguably very incorrect. I have all the email proof. So now I call that same representative and tell them the problem. The next thing I know is there sending me withdrawal papers to get it out of safe custody which is not what we even talked about. I just wanted the correct information put on the account. I spoke with one woman about a month ago who said she would handle it I have heard nothing since. I called today to speak with the manager Sandra and was assured Sandra would call me back. Obviously no return call was ever made to me. I called 6 times the manager still never called me back. So I would caution anybody using scorn in Sandton City. They're after sales service is atrocious and I have started utilizing another company!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 17:44
Scoin is not worth using as their customer service is sup-par
Over a year ago I bought a large quantity of gold and specifically told their representative I wanted two names on the account. We provided all the necessary documentation The products were purchased and put into safe storage. About a year later I asked for a confirmation of my purchase and was sent totally different details that were arguably very incorrect. I have all the email proof. So now I call that same representative and tell them the problem. The next thing I know is there sending me withdrawal papers to get it out of safe custody which is not what we even talked about. I just wanted the correct information put on the account. I spoke with one woman about a month ago who said she would handle it I have heard nothing since. I called today to speak with the manager Sandra and was assured Sandra would call me back. Obviously no return call was ever made to me. I called 6 times the manager still never called me back. So I would caution anybody using scorn in Sandton City. They're after sales service is atrocious and I have started utilizing another company!
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