Suspicious administration for non delivery from "safe storage " of coins purchased

I have made multiple purchases and stored these coins at safe custody with Scoin. When I asked to have them delivered to me and removed from safe custody in mid November, I have received no concrete arrangements to have them delivered over a month later, to date. I have received emails asking for the same information multiple times and a courtesy phone call apologizing for their delay without reason, that they are following " protocols " however no communication, clarity or transparency on their process. To date, no delivery despite repeated requests.