3 Faulty Heaters Later – Builders & Supplier Refuse Refund Without Box

I am beyond frustrated with the service received from Builders Warehouse regarding a Goldair gas heater I purchased. The unit was faulty from the start, and I returned it within 7 days, as per policy. They replaced it not once, not twice, but three times – all with the exact same issue.

Now, after experiencing the same problem for the third time, Builders has informed me that the supplier refuses to refund me – they will only give me a fourth replacement, but only because I no longer have the original box. This is completely unreasonable. I’ve submitted video and photo evidence of the fault, and the heater was also tested and confirmed faulty in-store.

At this point, I feel like I’m being forced to keep accepting the same defective product over and over with no real solution. A missing box should not prevent a refund for a clearly faulty item, especially when I’ve acted within the correct timeframes each time.

I’m extremely disappointed in how Builders Warehouse and the Goldair supplier have handled this. I simply want a refund for a defective product – not a fourth round of the same failure.