RH
Renardo H
Active since Sep 2022
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
This place is on the...
This place is on the ball and very customer obsessed.
53 replies
9 months ago
Great customer service
So far it has been a pleasure and the consultants are very helpful and answer your every doubt and question you may have.
53 replies
10 months ago
3 Faulty Heaters Later – Builders & Supplier Refuse Refund Without Box
I am beyond frustrated with the service received from Builders Warehouse regarding a Goldair gas heater I purchased. The unit was faulty from the start, and I returned it within 7 days, as per policy. They replaced it not once, not twice, but three times – all with the exact same issue. Now, after experiencing the same problem for the third time, Builders has informed me that the supplier refuses to refund me – they will only give me a fourth replacement, but only because I no longer have the original box. This is completely unreasonable. I’ve submitted video and photo evidence of the fault, and the heater was also tested and confirmed faulty in-store. At this point, I feel like I’m being forced to keep accepting the same defective product over and over with no real solution. A missing box should not prevent a refund for a clearly faulty item, especially when I’ve acted within the correct timeframes each time. I’m extremely disappointed in how Builders Warehouse and the Goldair supplier have handled this. I simply want a refund for a defective product – not a fourth round of the same failure.
0 replies
10 months ago
3 Faulty Heaters Later – Builders & Supplier Refuse Refund Without Box
I am beyond frustrated with the service received from Builders Warehouse regarding a Goldair gas heater I purchased. The unit was faulty from the start, and I returned it within 7 days, as per policy. They replaced it not once, not twice, but three times – all with the exact same issue. Now, after experiencing the same problem for the third time, Builders has informed me that the supplier refuses to refund me – they will only give me a fourth replacement, but only because I no longer have the original box. This is completely unreasonable. I’ve submitted video and photo evidence of the fault, and the heater was also tested and confirmed faulty in-store. At this point, I feel like I’m being forced to keep accepting the same defective product over and over with no real solution. A missing box should not prevent a refund for a clearly faulty item, especially when I’ve acted within the correct timeframes each time. I’m extremely disappointed in how Builders Warehouse and the Goldair supplier have handled this. I simply want a refund for a defective product – not a fourth round of the same failure.
0 replies
10 months ago
Extremely Disappointed – Defective GoldAir Gas Heater & Poor Service
I am extremely disappointed with the service I’ve received regarding a gas heater I purchased. From day one, the unit was faulty, and I returned it within the 7-day return window, as per their policy. They replaced the unit not once, but three times – each time with the exact same issue. Despite clearly seeing the problem themselves when they tested it, and me providing videos and images as proof, they now refuse to refund me simply because I no longer have the original box. I find this unacceptable – a box should not determine whether a defective product is refundable, especially when it was returned promptly and with clear evidence of the fault. This has been an incredibly frustrating experience. I am now stuck with a non-working heater and no resolution. I expected better after showing good faith, following the rules, and repeatedly coming back within the right timeframes. This is not how customers should be treated
159 replies
26 months ago
Great service
Spoke to Shamaine Naidoo from discovery insure and was helped very Quickly and efficiently. Thanks discovery great service
56 replies
34 months ago
Discovery insure
I have been pushed and pulled around by all the staff in the claims department . I have tried to speak to the claims manages they have never contacted me after i have left my contact details a number of times. My vehicle claim went in on the 4 june and up until today i have not been assisted. I have to constantly phone in and try and get my issue sorted out. Dumsani and jaquelene have never been able to assist me in the claims department. Leezhaan the claims person assigned to my accounthas just completely refused to respond to my mails as well as calls . Horrible service from such a huge company. They refuse to give details for the CEO office
106 replies
41 months ago
I would like to write a review about Mobicred and Brandon from the call centre
I would like to write a review about Mobicred and Brandon from the call centre. He has managed to assist me immediately and has the best customer service
132 replies
43 months ago
WORST PROPERTY MANAGEMENT COMPANY - MAFADI
Dear Mafadi, this review is the second attempt as you keep deleting my reviews, obviously not wanting people to see the true Mafadi colours, anyway again i enquire 1. Why i was short paid on my rent and still have not been paid since last month ? 2. why are you refusing to get your tenant out of my apartment as you said you gave them a 21 day notice ? 3. you advised that you all Locked the tenant out of his flat, previously, due to the constant late payments, therefore why are you charging me the lock out fee ? 4. you said you gave the tenant 21 days to move out the apartment, but the 21 days are over, where are my apartment keys ? 5. also regarding all the late payment rentals, where is my late payment penalty fees that i have not received since your tenant moved into my apartment ? your organisation is pathetic ! Also Dear Josh Green This whole story is indeed, actually a shame for a person of your Profile, sending their Client such Demeaning, unethical WhatsApp messages, which actually assisted me in making this decision and left me no choice, but to proceed with this termination, therefore going back to your mail, 1. I have never received any late payment fee compensation as agreed upon from the very first late payment, by the Tenant, as per Clause 10.4 of the Lease Agreement, therefore I would like this credited to me with my outstanding rental balance that is owed to me immediately, as I have realised that your organisation does not have me, The PROPERTY OWNER at heart and could actually leave me in a worse off position in future. 2. Responding to your statement that the tenant only owes R 22, is then conflicting with Melody’s earlier E-mail, indicating that the tenant must pay the lock out fee, as stipulated in the document that was attached to her mail. 3. Note, your Administration is appalling, as I continuously received wrong statements, therefore questioning again my security as a Property Owner under Mafadi, and questioning, what was I actually paying your organisation a Management fee for if I had to constantly rectify your administration and charge errors as well as constantly make follow-ups when the tenant did not pay, which resulted in me actually dealing with you, hoping to get assistance, but that was not the case. In conclusion, 4. Also note that to date, I have not received any inspection report or signed one as per the Lease Agreement terms and conditions, which should have been accompanied with pictures from your organisation when the tenant was placed into the unit, but then again, I have been battling to get the Administration side of this Agreement sorted and the first Rental Manager left, which resulted in me being back to square one, , therefore please forward although I have my own pictures that I took before I exited my property. 5. Please Note the unit was newly built and brand new, with all brand new appliances, and no issues, as I was the only person living there, and hardly there, therefore I would like my property handed back in this condition, before any deposits are released, or any furniture leaves the property, and I would like to be on site with Mafadi to do a final exit inspection, before I take back my property from Mafadi.
0 replies
43 months ago
MAFADI IS THE WORST PROPERTY MANAGEMENT COMPANY EVER BEWARE
From day 1 on dealing with Mafadi Property Department, i have had nothing but bad service, issues in receiving my rental as a property owner, communication being very poor from Kyla Sanders, who apparently has left the company and i only found out when i was chasing up on my rental, this was not communicated to me before hand. I then was informed by the MD, Mr Josh Green that he would assist by sorting out my issues, but then passed me onto the new property manager, who also does not communicate or is never available and is not assisting to date. This issue of my renatals being paid way over the signed and agreed Lease Contrctual Agreement, but on approaching Mr Josh Green again, in the form of various mails, pointing out his organisations incompetence and not following the legalities of tennant eviction, but keep coming with stories and eventually also short paying my rent money without any explanation, he then sent me a whatsapp message stating, I Quote : " Hi Renardo, i have a better option, We will effectively no longer be managing your unit, effective Monday. I will advise Melody and the Tennant accordingly, clearly your knowledge about property management is far better and greater than ours, best of Luck " now is this a professional property management company that has, from day one given me NOTHING BUT HEADACHES with a tenant that IS NOT ADHERING TO THE LEASE CONTRACT as per Mafadi as i have had no dealings with this Tenant at all and now Mafadi has just dropped me and leaving me in a situation to handle this myself refusing to sort out their mess and give me my full rental as signed for ? I HOPE THE MAFADI CEO SEE THIS and CARTE BLANCE, AS WELL AS 702 !! AND ALL OTHER SOCIAL MEDIA PLATFORMS take not of this company MAFADI !
266 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)