RH
Renardo H
Active since Sep 2022
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
This place is on the...
This place is on the ball and very customer obsessed.
1 reply
11 months ago
Great customer service
So far it has been a pleasure and the consultants are very helpful and answer your every doubt and question you may have.
1 reply
12 months ago
3 Faulty Heaters Later – Builders & Supplier Refuse Refund Without Box
I am beyond frustrated with the service received from Builders Warehouse regarding a Goldair gas heater I purchased. The unit was faulty from the start, and I returned it within 7 days, as per policy. They replaced it not once, not twice, but three times – all with the exact same issue. Now, after experiencing the same problem for the third time, Builders has informed me that the supplier refuses to refund me – they will only give me a fourth replacement, but only because I no longer have the original box. This is completely unreasonable. I’ve submitted video and photo evidence of the fault, and the heater was also tested and confirmed faulty in-store. At this point, I feel like I’m being forced to keep accepting the same defective product over and over with no real solution. A missing box should not prevent a refund for a clearly faulty item, especially when I’ve acted within the correct timeframes each time. I’m extremely disappointed in how Builders Warehouse and the Goldair supplier have handled this. I simply want a refund for a defective product – not a fourth round of the same failure.
0 replies
12 months ago
3 Faulty Heaters Later – Builders & Supplier Refuse Refund Without Box
I am beyond frustrated with the service received from Builders Warehouse regarding a Goldair gas heater I purchased. The unit was faulty from the start, and I returned it within 7 days, as per policy. They replaced it not once, not twice, but three times – all with the exact same issue. Now, after experiencing the same problem for the third time, Builders has informed me that the supplier refuses to refund me – they will only give me a fourth replacement, but only because I no longer have the original box. This is completely unreasonable. I’ve submitted video and photo evidence of the fault, and the heater was also tested and confirmed faulty in-store. At this point, I feel like I’m being forced to keep accepting the same defective product over and over with no real solution. A missing box should not prevent a refund for a clearly faulty item, especially when I’ve acted within the correct timeframes each time. I’m extremely disappointed in how Builders Warehouse and the Goldair supplier have handled this. I simply want a refund for a defective product – not a fourth round of the same failure.
0 replies
27 months ago
Great service
Spoke to Shamaine Naidoo from discovery insure and was helped very Quickly and efficiently. Thanks discovery great service
1 reply
36 months ago
Discovery insure
I have been pushed and pulled around by all the staff in the claims department . I have tried to speak to the claims manages they have never contacted me after i have left my contact details a number of times. My vehicle claim went in on the 4 june and up until today i have not been assisted. I have to constantly phone in and try and get my issue sorted out. Dumsani and jaquelene have never been able to assist me in the claims department. Leezhaan the claims person assigned to my accounthas just completely refused to respond to my mails as well as calls . Horrible service from such a huge company. They refuse to give details for the CEO office
2 replies
43 months ago
I would like to write a review about Mobicred and Brandon from the call centre
I would like to write a review about Mobicred and Brandon from the call centre. He has managed to assist me immediately and has the best customer service
1 reply
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)