Goldair Glass Toaster and Kettle

Terrible after sales service. Bought a glass toaster and kettle combo set in May last year and within 3 days I noticed the toaster was not heating evenly. Only ro realise the top element was not working. I went back to the retailer, Pick n Pay Hyper Kolonnade Retail Park and requestes a repair failing which I wanted a replacement. The retailer went wuiet on me. The store is quite far from me so I couldn't just pop in there every few days to bother them. Every time I went the repair person was not in, or had just left to go home. When i eventually found him close to a year later they said they would let me know. I'm still waiting. They want to refund but that is not what I asked for. I even said if they cant replace the element they should return the toaster and I'd look for an element and a repair person who could do the repair for me. No luck. Im still waiting for a reply.

By that time the kettle had also started giving issues with the lid not closing. It then started closing again but the seal was not great. Overall terrible products and even worse after sales service. My advice is no buy these products especially since there is no official manufacturer's agent in South Africa. It feels as though the Australazian company who sells these, CDB, has found a market to dump their cheap products in South Africa.