Another site that robs

I registered this account a while ago but never play because i was using other sites anyway i no longer use those sites and decided to play on goldrush i then won 3000 rand however i cant withdraw it as i need to verify with in sumsub i have been trying and all fails as my id hasn't been replaced yet why wasn't this done when registering the account which i am sure was done so just because i loaded250 and won 3000 now i can't withdraw even via a ewallet this is ******* i stopped using other sites due to similar reasons i really feel our country needs to boycott all online gambling as it just robs people