I would like to put ...

I would like to put a review in for my mother being mishandled at goldrush online , she won R500, with free spins and it was under withdrawable balance, firstly she had to FICA , and we struggled since yesterday with the FICA , I was on call and live chat with my mother , with goldrush, they shuffled her around agents like a deck of cards, agents heard how she say , she want to withdraw, and they didn't say anything of deposits , now finally when we done fighting for her account to be fica'd after two whole days, now that she did the withdrawal of R500, they suddenly said she must deposit to withdraw , no where did no one tell anybody about a deposit, now suddenly she needs to deposit, this is outrageous, so why was the funds not under bonus funds , but it was under withdrawable balance, so why make it withdrawable if it's not ??? A call from management was requested, but no call , goldrush is unfair , waste people's time, and lies , I can't believe this company...