GK
Good Knight Bedding
Unclaimed Business
GK
Good Knight Bedding
Unclaimed Business
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Good Knight Bedding receives polarized feedback. Positive reviewers praise helpful, patient, and empathetic sales agents who listen well and explain product offerings clearly. However, negative experiences reveal serious concerns around refund processing delays, unresponsive warranty support, and dismissive attitudes from specific staff members. Multiple dissatisfied customers report prolonged disputes over laybye cancellations and refunds, while others highlight product quality issues such as mattresses developing lumps or lacking adequate firmness despite premium pricing.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.6|17 Reviews
May '25 - Apr '26
5(57.1%)
4(0%)
3(0%)
2(0%)
1(42.9%)
5(57.1%)
4(0%)
3(0%)
2(0%)
1(42.9%)
Frequently Asked Questions About Good Knight Bedding
Based on recent customer reviews, Good Knight Bedding receives polarized feedback. Positive reviewers praise helpful, patient, and empathetic sales agents who listen well and explain product offerings clearly. However, negative experiences reveal serious concerns around refund processing delays, unresponsive warranty support, and dismissive attitudes from specific staff members. Multiple dissatisfied customers report prolonged disputes over laybye cancellations and refunds, while others highlight product quality issues such as mattresses developing lumps or lacking adequate firmness despite premium pricing.
Good Knight Bedding has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Good Knight Bedding across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZ
MM
Mkateko M
1 reviews | Active since Jan 2020
4 Mar 2026, 14:50
I want my money back
I was treated like I didn't pay any money, they were refusing to cancell my laybye and refund me from 2024 till date I have all the recordings and whattsap conversations on my phone, of the response from the sales couple
Helpful (0)
|Replies (0)MM
Mkateko M
1 reviews | Active since Jan 2020
4 Mar 2026, 14:50
I want my money back
I was treated like I didn't pay any money, they were refusing to cancell my laybye and refund me from 2024 till date I have all the recordings and whattsap conversations on my phone, of the response from the sales couple
0
Replies (0)P
K
BSM
B. S MLAMLA
1 reviews | Active since Jan 2020
16 Feb 2026, 10:46
Knowing that your ca...
Knowing that your car is insured under Prime South Africa gave me a peaceful night
Helpful (0)
|Replies (0)BSM
B. S MLAMLA
1 reviews | Active since Jan 2020
16 Feb 2026, 10:46
Knowing that your ca...
Knowing that your car is insured under Prime South Africa gave me a peaceful night
0
Replies (0)D
E
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Naome N
1 reviews | Active since Jan 2020
3 Dec 2025, 14:28
UTTERLY HORRIBLE SERVICE- REFUND ME
UTTERLY HORRIBLE SERVICE. Placed an order for a vef in a specific colour. Was told 'It shouldn't be a problem' then as soon as I paid the 50%deposit PLUS DELIVERY, THE STORY CHANGED TO YOU CANT HAVE THE COLOUR YOU WANT. WAS THEN TOLD TO PROVIDE MY BANKIBG DETAILS FOR THE REFUND, AND DAYS LATER AM TOLD TO WAIT FOR SOME BUYER. THE SALES PERSON IS DISMISSIVE AND HAS AN ATTITUDE THAT SAYS 'I CANT BE BOTHERED'. I WANTED TO BUY THIS BRAND BECAUSE IT IS MADE IN SOUTH AFRICA. NEVER EVER AGAIN. RRALLY NOT WORTH THE TROUBLE. WILL STILL BUY OTHER SOUTH AFRICAN MADE GOODS, JUST NEVER THIS ONE!!
Helpful (0)
|Replies (0)NN
Naome N
1 reviews | Active since Jan 2020
3 Dec 2025, 14:28
UTTERLY HORRIBLE SERVICE- REFUND ME
UTTERLY HORRIBLE SERVICE. Placed an order for a vef in a specific colour. Was told 'It shouldn't be a problem' then as soon as I paid the 50%deposit PLUS DELIVERY, THE STORY CHANGED TO YOU CANT HAVE THE COLOUR YOU WANT. WAS THEN TOLD TO PROVIDE MY BANKIBG DETAILS FOR THE REFUND, AND DAYS LATER AM TOLD TO WAIT FOR SOME BUYER. THE SALES PERSON IS DISMISSIVE AND HAS AN ATTITUDE THAT SAYS 'I CANT BE BOTHERED'. I WANTED TO BUY THIS BRAND BECAUSE IT IS MADE IN SOUTH AFRICA. NEVER EVER AGAIN. RRALLY NOT WORTH THE TROUBLE. WILL STILL BUY OTHER SOUTH AFRICAN MADE GOODS, JUST NEVER THIS ONE!!
0
Replies (0)