*********** service

This is the second time having a nightmare experience with Tropicana hotel in Durban South Beach Branch. They always change terms on the last minute of service. I booked them for tomorrow's 16/03/2024 couples event, initially for about 50people. I communicated with Alicia to inform her that we can not make It to 50 because only 16 people have paid. This was two days ago and today I woke up to an email informing me that they have cancelled my booking because I have not paid deposit but they have my pop's and because from a package that I took the chef cannot cook for less than 30people which is not written anywhere from what they have sent to me. I have been using this hotel to host my event for several events with 120 max per event but the past two events was a disaster either they give you a conference room you did not choose or the chef cook whatever they want without communicating the menu with you and they will tell you it because you chose a chef choice package which is not stated anywhere....I am now waiting for a refund. They are very frustrating and Alicia always comes up with excuses not to meet the standard she promises when you first speak to her.