BELOW PAR SERVICE

From beginning to end, the process was a nightmare! Truth is, everyone is overwhelmed with work and we just need to manage our time properly. I had scheduled a viewing 14/02/2025, upon arriving , I checked in with security and he told me to call the agent - which I did, FOUR TIMES - no answer. I eventually left because I couldn't get into the complex. You think I got a call back from her? NO! By Monday 17/02, I made contact with call centre to ask why she hadn't returned my call since Friday (surely you knew you had a scheduled viewing), and immediately she sent me a message ..."apologies for only just seeing your message.."

Another viewing is scheduled and I am happy to take the place. All forms are filled in and an offer letter is presented, to which I question "Lease Agreement Fee and Key Deposit Fee" before I make payment. Yes, these costs are common and I was willing to pay it, upon provable costs by the Estate Agent - which up until today, they cannot provide. How does one blindly pay R1000 for a Lease Agreement Fee (which will be clarified in the agreement) and R700 for a key deposit fee. Again, I was willing to pay, and even referred them to RHA, section 5. It seems as if they don't like to be challenged and even offered to cancel my application as my "requirements does not align with the complex". Still waiting for a reply since Friday - I guess no repsonse is also a reponse :)

Tenants, you also have rights! Take the time to fami****ise yourself with the RHA. You'll be surprised how ************ some Estate Agents can be. They know people are desperate for accommodation and will pay any fee, just because.