Good year is all about money but not customer service

I have purchased a runflat tire at Limpopo tires Polokwane / Tiremart. The tire was under warranty when I got a puncture on R101 to my holiday destination with my family on the 30th of December 2023 in the evening. Given that my car doesn’t come with a spare wheel, I called the nearest tire repair shop to help me be on my way as it was late. I took enough pictures of the damaged tire and the car. The tire repair people changed the tire as they said it could not be fixed since the damage was on the sidewall and pretty bad. I called Limpopo tires on the 2nd of January to inquire and they told me that they want the tire on the car physically at their shop to process warranty otherwise Good year wouldn’t let them process warranty claim. This is unfair to me as a consumer because it literally means I cannot drive outside Polokwane in order to successfully claim their warranty. Their terms and conditions are designed to rip customers off.